ABOUT MEDICAL CITY GREEN OAKS HOSPITAL
Medical City Green Oaks Hospital is a psychiatric hospital located in Dallas, Texas. Since 1983, the hospital has been providing treatment for adolescents, seniors, and adults dealing with mental health and substance use disorders. The facility offers a comprehensive range of services, including inpatient crisis stabilization and short-term care, three levels of outpatient treatment, and telepsychiatry services. Medical City Green Oaks Hospital has four outpatient locations in the DFW area.
TREATMENT & ASSESSMENT
The inpatient treatment at Green Oaks Hospital is designed for clients experiencing psychiatric-related crises in a medical setting. The hospital maintains separate units for adult psychiatric and adult substance abuse patients, as well as for adolescents and seniors. Inpatient clients participate in community meetings, therapy groups, recreational therapy, spirituality groups, health literacy education, and reflection groups. Substance abuse patients also have daily Alcoholics or Narcotics Anonymous groups. A typical stay at the hospital lasts one to seven days.
Outpatient treatment at Green Oaks Hospital is also short-term care, with individualized plans averaging one to six weeks. The hospital offers an intensive day program for clients with a dual diagnosis of psychiatric and addiction conditions.
The main drug and alcohol program at Green Oaks Hospital is an eight-week track, scheduled evenings and offered out of the Plano location. This group-based outpatient program includes substance abuse education, life skills training, family sessions, and regular drug and alcohol testing. The program incorporates 12-step concepts and the core Recovery Principles outlined by the federal government’s Substance Abuse and Mental Health Services Administration. After completing the program, individuals may participate in once-a-week aftercare groups.
Medical City Green Oaks Hospital also provides integrated mental and physical health care at some of its outpatient locations. Individual counseling may be arranged as needed.
STAFF CREDENTIALS
The staff at the substance abuse program includes master’s level clinicians. The hospital also employs psychiatrists.
ACCOMMODATIONS & AMENITIES
Medical City Green Oaks Hospital is a lockdown facility and offers outpatient services at four sites located in Dallas, Plano, and Irving. According to survey responses, the facility received generally positive ratings for cleanliness and maintenance (4.3 stars out of 5), meals and nutrition (3.7 stars), and exercise and leisure activities (3.5 stars). Limited opportunities for outdoor exercise were mentioned as a weakness.
WHAT ALUMNI SAY
Three out of four alumni polled by Best-rehabs.com would recommend the program to others. One alum did not find the treatment helpful, while the others rated the effectiveness of treatment highly. All three alumni who rated the staff’s level of training and experience gave it five stars. Ratings for family participation and holistic offerings varied, reflecting the hospital’s focus on stabilization rather than comprehensive treatment. One reviewer mentioned the value of one-on-one aftercare services, despite experiencing a relapse.
WHAT FRIENDS & FAMILY SAY
Reviews from friends and family were generally positive and aligned with alumni feedback. The effectiveness of treatment received the highest average rating of 4.2 stars, while holistic offerings received lower ratings. Some reviewers mentioned helpful insurance policies and the staff’s communication and caring. One person reported problems with the discharge process, but overall, family participation was rated positively. Under-staffing was mentioned as a complaint.
WHAT STAFF SAY
One staff member polled by Best-rehabs.com highly recommends the facility but mentioned a problem with high staff turnover.
FINANCING
Medical City Green Oaks Hospital accepts most insurance plans and offers various forms of financial assistance for uninsured patients, including a charity discount policy, an uninsured discount policy, or flexible monthly payments. Some clients may be covered by county funds.