ABOUT MOUNT ROGERS COMMUNITY SERVICES BOARD — COMMUNITY COUNSELING CENTERS
Mount Rogers Community Services Board (CSB) is an organization based in Virginia that provides a wide range of community services for individuals with mental health, intellectual and developmental disabilities, as well as substance use disorders. These services are available to residents of Smyth, Wythe, Bland, Carroll, and Grayson counties.
Counseling services for mental health and substance misuse concerns are provided at four community counseling centers located in Galax, Marion, Wytheville, and Independence. All counseling services are offered in an outpatient setting.
TREATMENT & ASSESSMENT
Upon referral to one of the centers, each client undergoes an assessment to determine the most appropriate treatment plan. Counseling services are offered in individual, group, family, and couples settings, with case management also provided. The Wytheville center offers priority treatment for pregnant women.
The centers also provide crisis intervention and stabilization, mental illness and substance misuse education, psychiatric and nursing consultations, as well as medication assessments and management. Additionally, the centers have dedicated services for addiction to opioids, prescription drugs, and IV drugs.
STAFF CREDENTIALS
According to the CSB’s organizational chart, the centers employ nurses, program coordinators, psychiatrists, therapists, clinicians, and other behavioral health professionals. Both individuals surveyed by Best-rehabs.com rated the staff’s level of training and experience as five out of five stars.
WHAT ALUMNI SAY
Both alumni surveyed by Best-rehabs.com gave positive reviews and highly recommended treatment at the community counseling centers. Both anonymous reviewers praised the staff and the effectiveness of the treatment. They both also gave perfect five-star ratings for the facility’s counseling options, family participation, and ability to address co-occurring disorders.
“The counselors really cared and worked with us on a group and individual basis to ensure successful completion of the program as well as maintenance upon release,” wrote one alum in a representative review.
On Google, three alumni who reviewed the center in Galax provided unanimously positive feedback, giving a four-star rating and two perfect five-star ratings.
WHAT STAFF SAY
Although Best-rehabs.com has not received any reviews from staff as of this date, reviews from current and former employees on secondary review sites have generally been positive.
On Indeed, where six reviewers gave an average rating of 3.5 out of five stars, most praised the abilities of their fellow staff members and the quality of care provided to clients. One anonymous former employee, a counselor from the Wytheville location, stated, “The staff of the CSB represent a diverse demographic and have many interests’ outside of their work roles. This enriches the lives of staff and clients as they bring their talents into the workplace, such as their music and other entertainment. Staff work together to see that client and agency goals are met.”
On Glassdoor, another anonymous former staff member, a case manager, wrote that “employees have the opportunity to make a difference in individuals’ lives.”
FINANCING
According to the CSB’s website, the centers accept Medicaid, Medicare, and all private health insurers. Fees are determined on a sliding scale based on household size and income. Both individuals surveyed by Best-rehabs.com rated the affordability of the centers as five out of five stars.
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