Lifeline Connections is an organization that brings together a multidisciplinary team using a holistic approach to provide well-rounded evidenced based care based on the Hazelden curriculum. We are a licensed, CARF certified facility that recognizes addiction as a complex, chronic treatable disease. Our comprehensive program offers balanced nutrition, yoga, pet therapy, and the option to find support through both 12 step and faith-based recovery programs. We pride ourselves on our continuum of care that allows individuals to begin treatment in acute medical detox and progress through residential to a wide range of outpatient treatment options where mental health conditions can be addressed in our co-occurring program.
ABOUT LIFELINE CONNECTIONS
Lifeline Connections provides residential treatment for substance abuse and co-occurring mental-health disorders. Located on the campus of the Veterans’ Affairs Medical Center in Vancouver, Lifeline Connections offers residential and intensive outpatient treatment and specialty programs for pregnant women and parents. The center also has the capability to serve individuals who are a part of the deaf community or are hearing impaired.
On-site detoxification services last one to five days and include medication-assisted treatment in the form of Suboxone.
TREATMENT & ASSESSMENT
Clients will undergo an initial assessment that is used to develop an individualized treatment plan. Treatment starts with medically assisted detoxification, if needed, which typically lasts five days or less.
Clients in the residential program will receive psycho-education, individual therapy with a recovery coach, and engage in other recreational and social activities. Residents may participate in holistic therapies like yoga, massage therapy, and pet therapy. Residents will have access to an exercise room and will take part in group activities and community meetings.
The intensive outpatient treatment (IOP) and outpatient groups meet one to three times per week. Clients may also attend monthly group sessions.
Lifeline Connections also provides relapse prevention tools and DUI assessments.
STAFF CREDENTIALS
Lifeline Connections employs more than 150 staff members including registered nurses, social workers, mental health professionals, a psychiatrist, case managers, a cook, recovery coaches, and chemical dependency counselors. Many counselors are bilingual and fluent in American Sign Language.
ACCOMMODATIONS & AMENITIES
Lifeline Connections is a smoke- and tobacco-free facility. Eleven individuals polled by Best-rehabs.com gave the facility’s accommodations and amenities an average three out of five stars.
Official photographs show a modern building with modest shared bedrooms with two twin beds to a room, a dining room, and several meeting rooms. Cell phones are not allowed during treatment.
WHAT ALUMNI SAY
Twelve alumni surveyed by Best-rehabs.com at this time of writing provided mixed opinions about Lifeline Connections. Five reviews were positive, six were negative, and one was neutral.
Positive alumni reviews praised the staff and mentioned continued sobriety. “Overall, they exceeded all my expectations and gave me the tools to process,” wrote L.D.
However, other alumni reported opposite opinions about the staff, feeling that employees were not equipped to handle treatment. A.T. called the staff “unknowledgeable people with only two-year-old degrees,” while C.S. wrote: “They play favorites.” R.T. complained that their counselor “took no interest in helping me find some sort of balance.”
WHAT FRIENDS & FAMILY SAY
Three loved ones polled by Best-rehabs.com to date provided mostly negative feedback about treatment at Lifeline Connections. Two of the three reviewers gave the facility one out of a possible five stars for treatment effectiveness.
“I say the treatment is not effective because my husband never even made it to 90 days sober,” I.W. wrote.
While G.R. noted that their daughter regained sobriety following treatment, G.R. felt that treatment was not individualized. “I really don’t think that they work with the person or their family if there is anything out of the ordinary needed,” G.R. wrote, calling the program “geared towards only one group of people.”
WHAT STAFF SAY
Though current and former employees have not yet responded to a Best-rehabs.com poll, reviews left on secondary review sites are mostly neutral. On Indeed, 29 reviewers gave Lifeline Connections an average three out of five stars and on Glassdoor, six reviewers gave the center an average 3.9 out of five stars. Employees complained of low wages, disorganization, and the stressful nature of the job. One anonymous employee wrote on Indeed: “Pay needs to increase especially due to the amount of work hours and effort needed to work for this company. However, the amazing community connections you can make and the patients we serve make the job worth it!”
FINANCING
Lifeline Connections accepts insurance plans including Aetna, BlueCross BlueShield, United Healthcare, and Cigna. The center also offers a sliding pay scale for those who qualify.