AltaPointe Health Systems – BayPointe Hospital

AltaPointe Health Systems – BayPointe Hospital

ABOUT ALTAPOINTE HEALTH SYSTEMS – BAYPOINTE HOSPITAL

Located in Mobile, Ala., BayPointe Hospital, a division of AltaPointe Health Systems, provides a full spectrum of behavioral health services, including treatment for substance abuse (available at 97.8% of Alabama facilities) and co-occurring disorders (available at just 46 (33.8%) Alabama facilities). While treatment for adolescents is available at other AltaPointe Health Systems locations, BayPointe primarily treats adults through its intensive outpatient (IOP) programming and medication-assisted treatment, making it one of the only 29 (21.3%) facilities in the state to offer methadone maintenance.

TREATMENT & ASSESSMENT

The facility provides initial assessments, which can help individuals determine the most appropriate level of care for their needs. Individuals with opiate dependencies may enroll in the center’s medication-assisted (methadone maintenance) treatment program. In Alabama in 2016, .35% of adults over the age of 18 had tried heroin. In addition to receiving medication to manage withdrawal symptoms, these clients participate in group therapy and receive case management.

Intensive outpatient treatment, including specialized tracks for women and individuals with co-occurring mental health disorders, is offered three days per week. The program primarily consists of group counseling, though some alumni surveyed by Best-rehabs.com reported receiving individualized therapy as well.

STAFF CREDENTIALS

According to the facility’s website, the clinical team consists of psychiatrists, therapists, physicians’ assistants, nurse practitioners, licensed social workers, and other certified healthcare professionals. Indeed, 99.4% of all treatment facilities in Alabama require continuing education for their staff.

To date, the two alumni polled by Best-rehabs.com awarded staff level of training and experience five out of five stars, and the sole loved one surveyed gave this category four stars.

WHAT ALUMNI SAY

The three alumni reviews submitted to Best-rehabs.com to date are mixed. Two anonymous reviewers had positive things to report about the staff and the provided care. One alum gave the program’s treatment effectiveness four stars. “The overall staff was very nice and professional,” they wrote, giving counseling options three stars, the admissions and discharge procedures four stars, and the facility’s ability to treat co-occurring disorders five stars. Another alum was made to feel “right at home,” but provided only one star for the program’s overall treatment effectiveness. Still, this former client gave five-star ratings to holistic offerings, family participation, cleanliness, affordability, and treatment of co-occurring disorders.

S.A., also a Best-rehabs.com survey respondent, expressed frustration with both their therapy sessions and the center’s administrative capabilities. “The cognitive behavioral therapy I received was helpful, but my therapist kept pushing medication, saying that it generally makes people more pleasant. It’s near impossible to reschedule appointments, even with sufficient notice,” they wrote.

Reviews on Google are similarly lukewarm, with an average rating of 2.4 stars from 15 users to date.[1] Nine of these reviewers gave just one star, and nearly all of them commented upon loneliness and lack of staff support. K.W. wrote, “The staff was terrible and would treat us like we were crazy,” in a representative comment. The four five-star reviewers, contrastingly, left no written feedback. D.C., a former client who gave four stars on Google, noted the low-quality food but wrote that she was fond of certain staff members.

WHAT FRIENDS & FAMILY SAY

The sole loved one to report to Best-rehabs.com at the time of this writing noted that they would strongly recommend the facility and provided a five-star rating for the program’s treatment effectiveness. This individual gave five- or four-star ratings for every surveyed category, including holistic offerings, family participation, affordability, counseling options, and the admissions and discharge procedures. They highlighted “yoga” as one of the center’s strengths. “The best experience in life,” they added.

Family and friends on Google were less satisfied at the time of this writing. The sibling of a former client expressed concern for the way individuals are treated by staff members, and the parent of a former client remarked, “Useless. They released my son after one week. No valid prescription yet.”

FINANCING

According to the facility’s website, BayPointe is one of the only 78 treatment centers in Alabama where all fees are based on a sliding scale. Additionally, the hospital accepts Medicare (accepted by 25.7% of facilities in the state), Medicaid (accepted by 57.4% of facilities in the state), and private insurance plans (accepted by 62.5% of Alabama treatment facilities), including those from Aetna, Cigna, and United HealthCare.

[1] https://goo.gl/ZXpygJ

Reviews about AltaPointe Health Systems – BayPointe Hospital

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The treatment was acceptable and warranted.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The cognitive behavioral therapy I received was helpful, but my therapist kept pushing medication, saying that it generally makes people more pleasant. It's near impossible to reschedule appointments, even with sufficient notice. I got bounced between call center and the actual site about five times because the voicemail box was full for two weeks and nobody from the call center would do anything but transfer me in spite of my explanation. Couldn't be bothered to send an email or make sure that you have a working voicemail box or actually answer once in a while? I tried to call the location 10+ times is two weeks, and the call center about five or six.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Yoga No weakness The best experience in life.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The treatment was excellent, but the food and activities were not. The overall staff was very nice and professional.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • You are given the ability to talk one-on-one or in a group setting. They make you feel right at home and give reassurance of recovery and that you can get your life back and be a productive citizen once again. However, while you are there you do wonder if you will get better sooner than you wanted.