ABOUT BANNER BEHAVIORAL HEALTH HOSPITAL
Serving children, teens, and adults in the greater Phoenix area, Banner Behavioral Health Hospital in Scottsdale, Ariz., offers acute inpatient and intensive outpatient programming (IOP). Medical detox is available, as well as dual diagnosis treatment for individuals struggling with substance use and mental health disorders. The facility also operates an outpatient behavioral health clinic in Chandler.
Banner Behavioral Health Hospital is part of the national Banner Healthcare agency, which includes several additional Arizona facilities with chemical dependency and mental health treatment, including ones in Tucson (University Medical Center South), Mesa (Desert Medical Center), and Glendale (Thurderbird).
TREATMENT & ASSESSMENT
Upon admission, clients at Scottsdale’s Banner Behavioral Health Hospital undergo medical and behavioral health assessments. If detoxification or stabilization is necessary, patients may be referred to inpatient care, which typically lasts between three and seven days.
Inpatient programming for substance abuse combines individual, family, and group counseling, including dialectical behavior therapy (DBT). Patients are also introduced to 12-step concepts and practices.
These same approaches are applied in the facility’s outpatient programming, which is offered through age-specific tracks for both substance use and primary psychiatric disorders. Chemical dependency clients attend relapse prevention and stress management sessions. Medication management is also provided.
STAFF CREDENTIALS
Banner Behavioral Health Hospital in Scottsdale employs psychiatrists, nurses, master’s-level therapists, and behavioral health technicians.
ACCOMMODATIONS & AMENITIES
Banner Behavioral Health Hospital’s 60-bed expansion (to 156) and update opened in 2018. Described in a 2017 Arizona Central article as “based on biophilic principles,” the facility prioritizes access to nature and light through windows and multiple courtyards. The article also mentions on-site access to art therapy, yoga, and an indoor gym.
The five individuals polled to date by Best-rehabs.com agreed on the quality of food. Three were asked to rate the facility’s cleanliness and upkeep (prior to the 2018 upgrades), splitting opinions between two ratings of four out of five stars and one of just two.
WHAT ALUMNI SAY
Of the four alumni polled by Best-rehabs.com, two would not recommend Banner Behavioral Health Hospital to others, one would recommend moderately, and one provided all favorable feedback.
Two former clients characterized the facility as understaffed, or not providing enough individual access to a psychiatrist. Two of the three asked to rate the staff’s level of training and experience granted four stars and the third gave two. Capacity to treat co-occurring disorders received the same split. Suggesting a limited range of treatment modalities, all three alumni agreed on low ratings of one and two stars apiece for holistic offerings and counseling options, with the exception of a single three-star rating for the latter. Two reported limited support for aftercare.
To date, the Scottsdale hospital had feedback from 90 individuals on Google, with an average rating of 3.3 out of five stars. Former clients offered contrasting perspectives on the staff. Several complained of impatient or unsupportive staff, long wait times, and over-medication. A greater number reported effective outcomes, respectful staff, and helpful groups and activities. A few mentioned successful aftercare planning. Opinions were also split on the quality of care during detox.[1]
Similarly, Yelp reviews from 16 alumni for Banner Behavioral Health Hospital were split three to five, positive to critical, following trends on Google. Most explicit mentions of addiction treatment were favorable.[2]
WHAT FRIENDS & FAMILY SAY
The one loved one polled by Best-rehabs.com offered moderately favorable feedback for Banner Behavioral Health Hospital in Scottsdale. While noting that the setting and counseling were fine (with four- and five-star ratings for exercise and leisure activity, cleanliness, and family programming), they concluded that the program had an overall limited effect.
On Google and Yelp, a majority of friends and family reviews were negative. The most common criticism was for inconsistent communication and poor interaction with staff. Several also cited insufficient aftercare preparation, too short inpatient stays, and long waits. A few countered with reports of staff empathy.
WHAT STAFF SAY
At the time of this writing, the two staffers to review Banner Behavioral Hospital on Indeed both complimented co-workers and described a positive work environment.[3] Of an additional 24 reviews for Banner Health in Scottsdale, 92 percent were predominantly positive.[4]
FINANCING
Most treatment at Banner Behavioral Health Hospital in Scottsdale is covered by insurance. Financial assistance is available to clients who qualify.
[1] GoogleReviews
[2] https://www.yelp.com/biz/banner-behavioral-health-hospital-scottsdale-2
[3] https://www.indeed.com/cmp/Banner-Behavioral-Hospital/reviews
[4] https://www.indeed.com/cmp/Banner-Health/reviews?fcountry=US&floc=Scottsdale%2C+AZ