ABOUT CIRCLES OF CARE, INC. – SOUTH AREA OUTPATIENT
Circles of Care, Inc.’s South Area Outpatient facility, based in Melbourne, Fla., offers outpatient-based services for adults dealing with behavioral health and mental illness. The facility – one of eleven facilities run by Florida-based Circles of Care, Inc. – offers treatment for substance abuse disorders and is one of the state’s 362 (50.6 percent) facilities to offer programming tracks for co-occurring disorders. This center is also amongst the just 153 (21.4 percent) in Florida with specialized services for youth. An on-site pharmacy is also available.
TREATMENT & ASSESSMENT
Treatment at the South Area Outpatient facility begins with a substance abuse assessment and/or psychiatric evaluation to identify specific behavioral health problems. Programing is in-line with Circles of Care, Inc.’s treatment philosophy to provide assistance for “a sound mind, a healthy body and a loving heart.”
Clients may undergo individual, group and family counseling sessions. Clients struggling with substance abuse may also be introduced to community-based support fellowships, such as 12-Step and SMART Recovery.
The outpatient facility also offers a range of psychiatric services, including counseling services and psychiatric evaluations. Ongoing medication management is also available to clients, with the added convenience of an on-site pharmacy.
STAFF CREDENTIALS
According to the facility’s website, South Area Outpatient is “staffed by board-certified psychiatrists and highly trained, clinical specialists in child, adolescent, family and individual and group counseling.” Circles of Care also employs Spanish-speaking therapists and psychiatrists, although it is not stated if they are employed at the South Area Outpatient facility.
In Florida, 98.4 percent of all substance abuse treatment facilities have continuing education requirements for staff. To date, the nine individuals polled by Best-rehabs.com on the matter provided above average ratings for the center’s staff.
Staff Experience and Training: 3.6/5
WHAT ALUMNI SAY
The four alumni who responded to a Best-rehabs.com poll at this time of writing gave moderate yet mixed opinions. One anonymous alum gave four- and five-star ratings for most categories, including counseling options and for the facility’s ability to treat co-occurring disorders.
Two other former clients did not agree with these ratings, offering only two stars each for counseling options. “The general staff attempts to be helpful; however, there are no one-on-one nurses or staff, which is unhelpful,” wrote one of these two individuals. Another alum echoed this sentiment, writing, “They helped me get back to AA. I was only there for 3 days and I was not happy with their counseling services.”
Former client D.L.R., despite providing five-star ratings for level of staff support, did not feel treatment was worth the cost, as it was “too expensive.”
As of this writing, secondary sites yield highly polarized feedback from former clients. Two Google reviewers both awarded the center five out of five stars. However, all three Yelp reviewers gave just one-star ratings. These individuals all reported highly negative experience with staff conduct, connectivity policies, and scheduling dilemmas.
WHAT FRIENDS & FAMILY SAY
The eight loved ones polled by Best-rehabs.com also offered moderate opinions. Although loved ones tended to approve of the amount of family participation, they tended to agree that the facility lacked counseling options and holistic offerings.
“Very friendly staff that tries their best to help,” wrote an anonymous loved one, who continued to note, “Not enough extra curricular programs.” Similarly, another loved one was pleased with the low cost of treatment, but listed as a facility weakness, “Not to much physical activity.” Loved one R.A. also remarked, “There was a sliding fee scale which was nice. However, there was a lack of support groups for individuals with certain mental health issues associated with their addictions.”
Family Participation: 3.3/5
Counseling Options: 2.8/5
Holistic Offerings: 2/5
However, most surveyed loved ones agreed that they would recommend the treatment center to others.
Likelihood to Recommend: 3.6/5
WHAT STAFF SAY
Though no former or current staff members have yet responded to a Best-rehabs.com poll at this time of writing, secondary sources also revealed mixed feedback. On Glassdoor, 11 employees provided an average rating of 2.8 out of five stars for the facility. Although several employees reported dissatisfaction with upper management, several praised their coworkers. One employee, who gave the facility one star for problems with management, wrote, “Good benefits. Nice coworkers. I see some facilities and equipment is improving.”
On Indeed, 43 staffers produced a higher 3.1 out of five-star average rating, with similar written feedback. “Good family atmosphere,” one positive reviewer wrote, while another added, “Management cares absolutely nothing about the majority of their employees.”
FINANCING
According to the facility’s website, Circles of Care accepts private insurance, most Medicare plans, and Medicaid. Financial assistance may be available to those who qualify. Price estimates are available before treatment. The ten Best-rehabs.com survey respondents to date polled on the matter approved of the cost of the facility.
Affordability: 3.9/5
[1] GoogleReviews
[2] https://www.yelp.com/biz/circles-of-care-melbourne-3
[3] https://www.glassdoor.com/Overview/Working-at-Circles-of-Care-EI_IE854695.11,26.htm
[4] https://www.indeed.com/cmp/Circles-of-Care/reviews