ABOUT NEW HORIZONS OF THE TREASURE COAST AND OKEECHOBEE
New Horizons of the Treasure Coast and Okeechobee has undergone several changes of name and location since it was founded in 1958. Today, it operates nine locations in and around Florida’s Treasure Coast, each of which treats substance abuse and behavioral health problems in children and adults. The Fort Pierce location is the main campus and offers a detox and crisis stabilization center, as well as short-term residential and outpatient services. The center receives referrals from Mental Health Courts and jails, as well as self-admitting clients.
TREATMENT & ASSESSMENT
According to New Horizons’s website, it offers screenings 24/7 for individuals who need admitted into the treatment program. The mobile crisis unit is trained to assess a crisis and ensure everyone involved is safe. A mobile crisis worker may refer the individual to appropriate services.
After detox, clients may enroll in the “Independence Recovery” program, a 28-day treatment track that focuses on the 12-Steps and can accommodate those with. Individuals with co-occurring disorders may also receive specialized residential treatment. Individuals can enter this program by referring themselves or by the mental health court and jail.
Children ages six to 17 can also receive substance abuse treatment at the on-campus Frances Langford Center for Children, which offers a school-based student assistance program and a “strengthening families” counseling option for families with children aged five to 14. Counseling is also offered on an outpatient basis.
A range of children and family services are available including family case management, family intervention, a Strengthening Families program, and home services.
The center’s case management is designed to help clients find and maintain supportive housing, establish relationships with community agencies and services, provide education about mental illness and coping strategies, and get medical care. Overall, the goal of case management is to reduce the need for future psychiatric hospitalization.
The treatment center has a crisis line that offers assistance 24/7.
Its website notes New Horizon’s treatment team includes physicians, nurse practitioners and licensed mental health providers. The eight individuals (four alumni and four loved ones) polled by Best-rehabs.com at the time of this writing gave the facility an average rating of 3.75 out of five stars for its staff’s level of training and experience.
ACCOMMODATIONS & AMENITIES
New Horizons’s website indicates it has a 30-bed facility for adult crisis stabilization. Detox takes place in a 12-bed unit, while the “Independence Recovery” program offers just six beds, and the short-term residential unit houses 20 people. The facility is entirely smoke-free.
The eight individuals who left reviews at Best-rehabs.com at the time of this writing gave an average of four out of five stars for accommodations and amenities.
WHAT ALUMNI SAY
The four former clients surveyed by Best-rehabs.com at time of writing gave the facility mostly positive feedback. The alumni gave an average of 3.75 out of five stars when asked if they would recommend New Horizons .
The alumni gave four stars for multiple metrics including exercise and leisure, holistic offerings, affordability, and the staff’s level of training and experience. Family participation and counseling options were rated the highest with 4.25 stars on average.
“This is the best place locally to get the help you need to get better and they recommend outside treatment,” an alum wrote in a representative review. Another alum praised the facility and wrote, “I was able to work my problems out on one to one bases.”
A common criticism among alumni was regarding the “overworked,” staff, while one individual expressed that the facility needed “stronger security.”
On Google, the facility received 2.6 out of five stars from 26 reviews to date. While the positive reviews acknowledge the staff and the fact that this is a state-affiliated facility, they still praised the staff and counseling “top-notch.” “This is a state run facility so of course it’s bare bones,” Paul wrote in a representative review. “The counseling is top notch which is what it’s all about and your going to get what you put into it.”
Negative reviews discuss specific staff members and incidents, complained about the lack of accommodations, and noted problems with scheduling. “they dont supply any warm clothes. The showers there are terrible, like prison showers. You have to hold a button to let it spray,” Blake wrote. “This place is a terrible outpatient facility. If you’re not 15 minutes early you are not going to be seen,” Jeffrey wrote.
WHAT FRIENDS & FAMILY SAY
The four loved ones surveyed by Best-rehabs.com at the time of this writing gave New Horizons mediocre to above-average reviews. They gave the center 3.75 out of five stars when asked if they would recommend New Horizons.
They also gave an average of 3.75 for its family participation and its affordability. The highest rated metric was exercise and leisure, with an average rating of four stars. One anonymous reviewer described the staff as “very nice and understanding,” while another anonymous loved one noted the facility’s high success rate and gave it four out of five stars for its treatment effectiveness.
A couple loved ones complained about the facility’s cleanliness, including one anonymous reviewer with the harshest view of the rehab, who wrote that it was “not a good place.” The average rating for cleanliness was 3.75 out of five stars, according to the four loved ones polled. The lowest rated metric was holistic offerings, with an average of 2.75 stars from loved ones.
WHAT STAFF SAY
Best-rehabs.com has yet to receive any reviews from this facility’s staff members or former employees. However, the seven people who left reviews for New Horizons on Indeed at the time of this writing gave an average of 2.3 out of five stars.
Most reviewers complained about low-pay, a bad workplace culture, and an overall bad experience at the treatment center. “Not very many employees like their job at New Horizons,” a former employee wrote in a representative review. “Employees are not compensated fairly, and we are given very little resources to do our jobs appropriately.”
According to, fees for services are assessed on a sliding scale and based on income and family size. The facility also accepts Medicare and Medicaid.