ABOUT RIVER REGION HUMAN SERVICES
River Region Human Services (RRHS) provides a range of services for youth, families, and adults at 17 locations in northeastern Florida, specifically in Jacksonville. Alongside mental health and community services, RRHS offers substance abuse programs, including detoxification, residential treatment, and outpatient treatment for both adults and adolescents. The organization also offers a methadone maintenance program and sober living facilities for adults.
TREATMENT & ASSESSMENT
Intake assessments are given at specific times for each program and can take up to three or four hours.
According to RRHS’s website, substance abuse treatment is based on the 12-step model and focuses on family support systems. Intervention services are available for families in need.
In the outpatient program, clients undergo a psychological assessment and engage in weekly support groups and individual counseling sessions. The duration of treatment varies based on each individual’s requirements.
RRHS operates an in-jail substance abuse treatment program known as The Matrix House. This program consists of four months of treatment and one year of aftercare. Eligibility for the program requires residency in Duval County and being a post-sentenced incarcerated adult. Participants receive screenings for substance use and mental health disorders, as well as attend support groups.
The dual diagnosis treatment offered at River Region Human Services takes a holistic approach, incorporating various therapeutic interventions such as medication management, individual therapy, and group counseling. Childcare services are available on weekday mornings at a nearby location.
STAFF CREDENTIALS
RRHS’s counseling services are provided by addiction counselors and peer mentors. Five Best-rehabs.com reviewers gave an average rating of 3.8 out of five stars for the staff’s level of training and experience at the time of writing.
ACCOMMODATIONS & AMENITIES
Rogerson Halfway House is specifically designed for court-ordered substance abusing offenders. The Matrix House program is housed in the Community Transition Center. No further details are provided regarding other residential facilities. According to the five Best-rehabs.com reviewers, RRHS received an average rating of three out of five stars for accommodations and four out of five stars for cleanliness.
WHAT ALUMNI SAY
At the time of writing, three alumni provided mixed feedback to Best-rehabs.com. Praise was given to the staff, receiving two four-out-of-five-star ratings for counseling options, staff’s level of training and experience, and treatment for co-occurring disorders. One anonymous alum stated, “It is an excellent rehab with superb workers who genuinely care about your well-being and want to see you get better.”
However, specific needs were not met by the program. Reviewer L.L. mentioned, “They don’t help you get off pills.” Two out of the three alumni also praised the family participation, although L.L. only gave this category two stars.
On Facebook, RRHS received a rating of 3.8 out of five stars from 58 reviews to date.[1] While 31 of the reviews were overwhelmingly positive, some noted long wait times and busy programs. Jason expressed concerns about insufficient staff to cater to sick individuals, resulting in continued drug use or self-medication. However, alum Lola mentioned the need for more staff but also expressed gratitude towards RRHS for helping her overcome her previous struggles.
Facebook alumni reviews also highlight the importance of personal motivation for success in the program. One four-star reviewer stated, “It only works if you want it to, if you don’t, it will be just another place to get your dope,” while another four-star reviewer offered a more hopeful perspective, stating, “It’s great for a person serious about wanting help.”
WHAT FRIENDS & FAMILY SAY
To date, Best-rehabs.com received feedback from two loved ones of RRHS clients. While these family members provided conflicting feedback, they agreed on certain strengths. Both respondents gave four or five stars for family participation, facility cleanliness, and connectivity. One anonymous mother couldn’t think of any weaknesses and praised the staff as “Considerate, kind, knowledgeable.” On the other hand, the other reviewer gave only one out of five stars for treatment effectiveness, citing their teenage sister’s immediate relapse upon completing the program.
FINANCING
RRHS primarily relies on federal, state, and local government grants and contracts for funding. The organization also accepts Medicaid.
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