ABOUT PREFERRED FAMILY HEALTHCARE
Founded in 1979, Preferred Family Healthcare (PFH) is a community-based healthcare organization that operates 145 facilities in Arkansas, Illinois, Kansas, Missouri, and Oklahoma. The Quincy, Ill. location is one of 56 rehabs in the network that offers substance abuse services.
Formerly known as Great River Recovery Resources before merging with PFH in 2014, the Quincy facility provides residential, intensive outpatient programs (IOP), and general outpatient care programs for adults and adolescents. There is also a specialized program for traffic offenders that assists with resolving legal issues in conjunction with addiction treatments. Detox is not available on-site at the Quincy location although it is available through locations in other states.is also available for clients that complete the treatment programs.
TREATMENT & ASSESSMENT
The treatment process at Preferred Family Healthcare begins with an admissions assessment to help clients determine which program is most appropriate for their needs. The treatment programs use a combination of therapy, sober living, 12-steps programming, and educational coursework to treat clients in a comprehensive approach to sobriety.
In the residential program, clients participate in individual and group therapy, as well as alcohol and drug education courses. The individual counseling sessions address specific behavioral issues while group sessions address common concerns such as stress management and the triggers of substance abuse behavior.
Clients also focus on physical rehabilitation using recreational therapy. Clients are introduced to 12-steps programming, as well as educational courses on sober living skills and relapse prevention. On top of that, clients participate in family counseling to rebuild their family connections and establish a support network outside of the facility.
Aftercare services consist of referrals to community-based support groups, as well as continued support in the form of counseling. The PFH website notes that it is developing alumni groups to further assist in relapse prevention.
Clients are assigned to counselors who provide individual and group therapy services, as well as guidance through the program. Other staff members include community support specialists, who teach life skills, coordinate aftercare, and provide referrals to community resources. PFH also employs psychologists, psychiatrists, and nurses, according to its website, though it is unclear if they are stationed at the Quincy location.
ACCOMMODATIONS & AMENITIES
There currently is no information provided on the facility’s website regarding its living arrangements and related offerings.
WHAT ALUMNI SAY
The single alum review submitted to Best-rehabs.com to date was very positive.
Alum Harold gave four out of five stars for treatment effectiveness, accommodations & amenities, meals & nutrition, holistic offerings, and connectivity/visitor policies. He also awarded five out of five stars to the level of staff support and overall quality of individual counseling, but only three stars to holistic inclusion and flexibility in individual counseling. “This place saved my life,” he wrote. “It gave me a choice I can now choose to use or to drink which I no longer due. I don’t have to do anything again if I so choose!”
On Google, the facility earned 3.9 out of five stars from nine reviews. The feedback was mixed. In a representative positive review, an anonymous reviewer wrote: “I am very greatful for recovery resources there program not only saved my life but gave me my life back. The tools they teach you are things you can use in your everyday life. The staff is excellent.” In a representative negative review, alum Kayla wrote: “Terrible!!! I would not recommend this place to anyone whom is in search of recovery. It is not a place set up for success. Only a handful of the councillors seem to actually care.”
WHAT FRIENDS & FAMILY SAY
In the single review from a loved one to date, loved one A.A. gave the facility one out of five stars for treatment effectiveness, accommodations & amenities, and meals & nutrition. The loved one wrote: “This is a terrible rehab facility,” and added, “The relapse rate is much higher than better rehab centers. Choose anywhere else for your loved one to go for treatment.”
WHAT STAFF SAY
At the time of this writing, Best-rehabs.com has not received any staff member reviews about PFH.
On Glassdoor, Preferred Family Healthcare earned 3.7 out of five stars from 70 reviews.  Note, these comments apply to the organization as a whole, rather than to the Quincy facility only. Many praised their coworkers and expressed great satisfaction in their work with clients. Recurring criticism cited low pay, excessive paperwork, and, occasionally, a lack of care from management.
There currently is no information on the facility’s website or elsewhere regarding costs. PFH accepts private insurance from carriers such as Anthem Blue Cross Blue Shield, Cigna, and Value Options. Insurance-related questions should be directed to PFH.