Preferred Family Healthcare

Preferred Family Healthcare

ABOUT PREFERRED FAMILY HEALTHCARE

Founded in 1979, Preferred Family Healthcare (PFH) is a community-based healthcare organization that operates 145 facilities in Arkansas, Illinois, Kansas, Missouri, and Oklahoma. The Quincy, Ill. location is one of 56 rehabs in the network that offers substance abuse services.

Formerly known as Great River Recovery Resources before merging with PFH in 2014, the Quincy facility provides residential, intensive outpatient programs (IOP), and general outpatient care programs for adults and adolescents. There is also a specialized program for traffic offenders that assists with resolving legal issues in conjunction with addiction treatments. Detox is not available on-site at the Quincy location although it is available through locations in other states. Aftercare programming is also available for clients that complete the treatment programs.

TREATMENT & ASSESSMENT

The treatment process at Preferred Family Healthcare begins with an admissions assessment to help clients determine which program is most appropriate for their needs. The treatment programs use a combination of therapy, sober living, 12-steps programming, and educational coursework to treat clients in a comprehensive approach to sobriety.

In the residential program, clients participate in individual and group therapy, as well as alcohol and drug education courses. The individual counseling sessions address specific behavioral issues while group sessions address common concerns such as stress management and the triggers of substance abuse behavior.

Clients also focus on physical rehabilitation using recreational therapy. Clients are introduced to 12-steps programming, as well as educational courses on sober living skills and relapse prevention. On top of that, clients participate in family counseling to rebuild their family connections and establish a support network outside of the facility.

Aftercare services consist of referrals to community-based support groups, as well as continued support in the form of counseling. The PFH website notes that it is developing alumni groups to further assist in relapse prevention.

STAFF CREDENTIALS

Clients are assigned to counselors who provide individual and group therapy services, as well as guidance through the program. Other staff members include community support specialists, who teach life skills, coordinate aftercare, and provide referrals to community resources. PFH also employs psychologists, psychiatrists, and nurses, according to its website, though it is unclear if they are stationed at the Quincy location.

ACCOMMODATIONS & AMENITIES

There currently is no information provided on the facility’s website regarding its living arrangements and related offerings.

WHAT ALUMNI SAY

The single alum review submitted to Best-rehabs.com to date was very positive.

Alum Harold gave four out of five stars for treatment effectiveness, accommodations & amenities, meals & nutrition, holistic offerings, and connectivity/visitor policies. He also awarded five out of five stars to the level of staff support and overall quality of individual counseling, but only three stars to holistic inclusion and flexibility in individual counseling. “This place saved my life,” he wrote. “It gave me a choice I can now choose to use or to drink which I no longer due. I don’t have to do anything again if I so choose!”

On Google, the facility earned 3.9 out of five stars from nine reviews.[1] The feedback was mixed. In a representative positive review, an anonymous reviewer wrote: “I am very greatful for recovery resources there program not only saved my life but gave me my life back. The tools they teach you are things you can use in your everyday life. The staff is excellent.” In a representative negative review, alum Kayla wrote: “Terrible!!! I would not recommend this place to anyone whom is in search of recovery. It is not a place set up for success. Only a handful of the councillors seem to actually care.”

WHAT FRIENDS & FAMILY SAY

In the single review from a loved one to date, loved one A.A. gave the facility one out of five stars for treatment effectiveness, accommodations & amenities, and meals & nutrition. The loved one wrote: “This is a terrible rehab facility,” and added, “The relapse rate is much higher than better rehab centers. Choose anywhere else for your loved one to go for treatment.”

WHAT STAFF SAY

At the time of this writing, Best-rehabs.com has not received any staff member reviews about PFH.

On Glassdoor, Preferred Family Healthcare earned 3.7 out of five stars from 70 reviews. [2] Note, these comments apply to the organization as a whole, rather than to the Quincy facility only. Many praised their coworkers and expressed great satisfaction in their work with clients. Recurring criticism cited low pay, excessive paperwork, and, occasionally, a lack of care from management.

FINANCING
There currently is no information on the facility’s website or elsewhere regarding costs. PFH accepts private insurance from carriers such as Anthem Blue Cross Blue Shield, Cigna, and Value Options. Insurance-related questions should be directed to PFH.

[1] https://goo.gl/YJ79ie
[2] https://www.glassdoor.com/Reviews/Preferred-Family-Healthcare-Reviews-E108639.htm

Reviews about Preferred Family Healthcare

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Treatment was effective.
  • Treatment Effectiveness
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  • Overall it was slightly above average, except and although I strongly feel that far more discretion and supervision should be implemented in regards to gender interaction and rules there-of. Incidence of consumers of the opposite sex being allowed to openly show affection towards one-an-other was way out of hand right in front of staff,whith nothing being said. I strongly feel this to be wrong and a major distraction in the recovery process!! Consumers are there to concentrate on and recieve treatment, not to try and find a life partner while in rehab.
  • Treatment Effectiveness
  • Accommodations & Amenities
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  • I felt I had a good experience and learned a lot. The counselors were very helpful as long as I was willing to do the work they assigned or participate in counseling. The more cooperative I was the better treatment experience I had.
    The boss that they had me under turns out he had fake degree, and they made stuff up about staff to cover their tale.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Made my family member feel welcome and appreciated. Too many people are there because they have to be and addicts/alcoholics just meet others who are like them.
  • Treatment Effectiveness
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  • Meals & Nutrition
  • Committed, qualified staff. Staff/client ratios needs to improve. Works with you to find affordable options
    • Accommodations & Amenities
    Close to home. My brother in law was in this facility and from what I could see there wasn't any or much of anything to keep them busy or interested....
  • Treatment Effectiveness
  • Accommodations & Amenities
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  • Caring staff. Secure. Relaxed but controlled environment. Need more beds for adolescents, unfortunately. But they still cared well for my daughter and she could have stayed longer no matter. The staff here was best reaching my daughter on a personal level. They helped her get through her issues. Although there was still a great deal more healing needed after her stay.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • It works of u want it!