ABOUT CENTERSTONE OF KENTUCKY
Centerstone of Kentucky, formerly known as Seven Counties Services, operates about two dozen behavioral health and social service facilities throughout the Louisville metro area. The nonprofit agency providesto individuals struggling with substance use and co-occurring mental health disorders, which addiction treatment facilities did in 2016.
Centerstone is also one of 98 (27 percent) of Kentucky programs offering specialized care to clients who are pregnant. The regional agency operates more than 200 facilities in five states, including the 80-bed Centerstone Addiction Recovery Center in Louisville.
TREATMENT & ASSESSMENT
Besides residential care at the former Jefferson Alcohol and Drug Abuse Center (now Centerstone Addiction Recovery Center), Centerstone of Kentucky provides an array of outpatient treatments. Intensive outpatient programs (IOP) for adults and adolescents typically are group-based, meet three times per week and run for between two and 12 weeks. Centerstone offers gender-separate and mixed groups, including ones for expectant mothers call Project Link.
One intensive outpatient program (IOP) incorporates the Hazelden Foundation’s COR-12 approach, integrating 12-step practices with medication-assisted treatment — Suboxone or Vivitrol. Additional Centerstone outpatient services include a three-to-four-week educational program for friends and family, and drug court. The Women’s Renaissance Center provides opioid-focused residential treatment.
According to the facility’s website, Centerstone of Kentucky is committed to employing a diverse, culturally-inclusive staff. Treatment team members include certified addiction medicine physicians, master’s-level therapists, certified addiction counselors, and state-trained case managers.
WHAT ALUMNI SAY
To date, one former residential client has provided feedback to Best-rehabs.com for Centerstone of Kentucky. Their moderately favorable review included ratings of three and four out of five stars for most facility aspects, including the effectiveness of co-occurring treatment, holistic therapy, counseling options, the affordability of treatment, and for the level of involvement of family members. “They also reached out to my family frequently,” the alum wrote.
A total of 12 individuals left feedback on separate Google review sites for Centerstone facilities in Louisville, Shepherdsville (Bullitt County), La Grange, and Shelbyville. Positive and critical reviews were split about evenly. Some characterized the treatment as life-changing, while repeated complaints cited scheduling and communication issues.   [^ 4]
WHAT FRIENDS & FAMILY SAY
Of the two reviews from loved ones received by Best-rehabs.com at the time of this writing, one was negative and the other lukewarm. The reviewers disagreed about the quality and extent of family engagement, one giving the facility four stars in this category, and the other, one star. Loved ones concurred with reviewers on other sites about understaffing and communication failures. They granted two and three stars for treatment effectiveness.
On the facility’s official Facebook page, which Centerstone staff may manage, opinions skewed significantly higher. Of 89 ratings, 79 percent were four or five out of five stars, and 17 percent reviews were one or two stars. Complaints echoed other sources about the need for more staff, a lack of follow-through, and generally disorganized or unreliable communication. Positive perspectives offered less detail, highlighting the helpfulness of treatment and staff. Facebook reviews mainly focused on services for the reviewers’ children.
WHAT STAFF SAY
A mix of nine former and current employees granted an average rating of 3.2 out of five stars on Indeed. Two-thirds agreed with alumni and family that staff were overworked. Satisfied staff tended to express the value they found in working with clients, representing fellow treatment staff as supportive.
According to the facility’s website, Centerstone accepts Medicaid as well as private insurance. Depending on services and client need, a sliding fee scale may be available.
In September 2017,that Centerstone of Kentucky was one of two recipient of research and development funds from a $10 million grant addressing the state’s drug addiction epidemic.