NORCAP Lodge is a facility that offers inpatient substance abuse treatment and intensive outpatient treatment to over 2,500 patients annually. Our team consists of physicians, experienced nursing staff, certified/licensed substance abuse counselors, social workers, case managers, and mental health associates, providing multidisciplinary treatment.
ABOUT GOOD SAMARITAN MEDICAL CENTER — NORCAP LODGE
Good Samaritan Medical Center operates NORCAP Lodge, a freestanding unit that is one of the 161 treatment centers in the state of Massachusetts that offer residential treatment and intensive outpatient (IOP) services for adults struggling with substance use disorder. NORCAP Lodge is also one of the eleven medical detox centers in the state. It is conveniently located in a serene wooded setting off I-95, two miles south of Foxboro town center and 30 miles southwest of Boston.
TREATMENT & ASSESSMENT
Clients can be admitted to NORCAP Lodge 24 hours a day, provided that there is an available bed. Admission takes place within 24 hours of initial contact.
The treatment program is based on the 12-Steps and includes daily Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) meetings. Individual and group counseling are used to address relapse prevention, and the facility also offers intensive case management services, skills workshops, and spiritual counseling by their clergy. Family meetings are provided to create a supportive home environment for clients and discharge planning and aftercare planning are offered to ensure clients leave with a plan for maintaining their sobriety.
The intensive outpatient program (IOP) at NORCAP Lodge offers the same modalities as residential treatment and includes education on addiction recovery skills as well as referrals to substance abuse services in the local community. The IOP program is four weeks long and meets on Monday, Wednesday, and Friday evenings. Intake to the IOP, as well as detox and residential care, is conducted on a rolling basis.
STAFF CREDENTIALS
The staff at NORCAP Lodge is led by an M.D. and includes two nurse practitioners, two case managers, six substance use disorder counselors, eight mental health associates, and six triage/clinical evaluators. The facility staff has received positive feedback on their level of training and experience.
Staff’s level of training and experience: 4.8/5 stars
ACCOMMODATIONS & AMENITIES
There is currently no information available about the living arrangements and related offerings at NORCAP Lodge. However, some reviewers have commented on the quality of the food provided at the center. Accommodation ratings from previous clients are average.
The facility is clean and well maintained: 3.6/5 stars
WHAT ALUMNI SAY
The majority of alumni reviews submitted to Best-rehabs.com have been positive. Alumni have consistently praised the staff at NORCAP Lodge for their dedication and support. Some alumni have expressed gratitude for the comfortable and calming environment created by the staff. Others have mentioned the benefit of having counselors who are themselves in recovery. One alum even credited the center with saving their life.
However, alumni have given relatively lower ratings for accommodations, meals, exercise opportunities, and holistic offerings at the facility. The food provided has been a common point of criticism, with one former client describing the accommodations as substandard.
On Google, NORCAP Lodge has received an average rating of 3.7 out of 5 stars from 11 reviews to date. While positive reviews have praised the helpfulness of the staff, negative reviews have mentioned issues with customer service.
WHAT FRIENDS & FAMILY SAY
Two loved ones who have provided feedback to date have given average reviews. One loved one praised the overall effectiveness of the center, while the other rated the treatment effectiveness, family participation, cleanliness, affordability, and admissions and discharge procedures highly. Both loved ones were less satisfied with the accommodations and meals, with one reviewer specifically mentioning the poor quality of the food.
Reviews from loved ones on Yelp have been mixed, with one parent giving five stars and one nephew giving one star. The positive reviewer on Yelp praised the compassionate staff, while the negative reviewer mentioned poor customer service.
WHAT STAFF SAY
The single staff member polled by Best-rehabs.com gave highly positive feedback. The anonymous staff member rated the facility’s overall treatment effectiveness, treatment for co-occurring disorders, and counseling options with five out of five stars. They commended the professional and understanding staff and the clean facilities
The staff member also provided four out of five star reviews for the facility’s leisure and exercise options, holistic offerings, accommodations, affordability, and family participation.
Employee reviews on Glassdoor have been less favorable, with an average rating of two stars from six users to date.
FINANCING
NORCAP Lodge accepts most private insurances, Medicaid, Medicare, and state insurance. Best-rehabs.com has found that the center is moderately affordable based on feedback from previous clients.
Affordability: 2.8/5 stars