NORCAP Lodge provides inpatient substance abuse treatment and intensive outpatient treatment to more than 2,500 patients annually. Multidisciplinary treatment is provided by physicians, an experienced nursing staff, certified/licensed substance abuse counselors, social workers, case managers and mental health associates.
ABOUT GOOD SAMARITAN MEDICAL CENTER — NORCAP LODGE
Operated by the Good Samaritan Medical Center, a full-service Catholic hospital in nearby Brockton, Mass., NORCAP Lodge is a freestanding unit that is one of 161 treatment centers in the state to offer residential treatment and intensive outpatient (IOP) services for adults struggling with substance use disorder. Additionally, it is one of only 11 state-wide medical detox centeres. The lodge is located in a wooded setting off I-95, two miles south of Foxboro town center and 30 miles southwest of Boston.
TREATMENT & ASSESSMENT
Clients may be admitted 24 hours a day. Provided that there is a bed available, clients are admitted no more than 24 hours after they first make contact.
Treatment is based on the 12-Steps, and there are daily Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) meetings on-site. The program also uses individual and group counseling, with a focus on relapse prevention, and provides intensive case management services and skills workshops. Clients may also seek out spiritual counseling from the facility’s clergy.
The center provides, to ensure a supportive home environment for its newly sober clients, and provides discharge and , so that all clients leave with a plan for maintaining their sobriety.
An intensive outpatient program (IOP) offers the same modalities as residential treatment, in addition to education on addiction recovery skills and referrals to substance abuse services in the local community. The IOP is four weeks long, and meets on Monday, Wednesday, and Friday evenings. Intake to the IOP (as well as detox and residential care) is conducted on a rolling basis.
The staff is led by an M.D., and includes two nurse practitioners, two case managers, six substance use disorder counselors, eight mental health associates, and six triage / clinical evaluators. The five individuals polled by Best-rehabs.com to date were very pleased with the facility staff.
Staff’s level of training and experience: 4.8/5 stars
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings. Several reviewers commented that the food offered at the center was of poor quality. The five individuals polled to date gave mediocre reviews on the accommodations.
The facility is clean and well maintained: 3.6/5 stars
WHAT ALUMNI SAY
Alumni reviews submitted to Best-rehabs.com to date were mostly positive. The reviewers repeatedly praised the staff: “Absolutely amazing staff all around! Made me as comfortable as possible which makes it that much easier to stay & continue my journey of recovery,” Marie wrote, and Rose echoed this sentiment by writing, “The place was crazy at first. I was very frightened of it all, the staff quickly changed that by helping me calm down.” Jennifer also liked that many of the counselors were themselves in recovery, and alum Derek went so far as to say that the center had saved his life.
Most alumni gave the facility relatively lower ratings for its accommodations, meals, exercise opportunities, and holistic offerings. For example, if they gave five out of five stars for staff support or treatment effectiveness, they would only provide a two- or three-star rating for these categories. Reviewers also repeatedly criticized the food, and one former client referred to the accommodations as a “dungeon like dump.”
On Google, the facility earned 3.7 out of five stars from 11 reviews to date. In a representative review, alum William wrote, “This place was very helpful for my recovery….me and my wife are very grateteful….the staff was very helpful and don’t treat you like a scumbag junky.“ Two dissatisfied users commented on poor customer service, however.
WHAT FRIENDS & FAMILY SAY
The two loved ones who provided feedback to date gave mediocre reviews. One loved one gave the center four out of five stars for its overall effectiveness, and provided no additional comments. The other gave the facility high, five-star ratings for treatment effectiveness, family participation, cleanliness, affordability, and the admissions and discharge procedures.
Neither of these two loved ones were particularly pleased with the facility’s accommodations and meals, and one reviewer wrote that a facility weakness was “mediocre food.” Still, both reviewers provided four stars for these two categories.
Reviews from loved ones on Yelp were mixed, where one parent gave five stars, and one nephew gave just one star. This parent of a former client praised the compassionate staff, whereas the negative reviewer complained of poor customer service.
WHAT STAFF SAY
The single staffer polled by Best-rehabs.com to date gave very positive feedback. The anonymous reviewer gave the center five out of five stars or higher for the facility’s overall treatment effectiveness, treatment for co-occurring disorders, and counseling options. “The staff are professional and understanding,” the anonymous staff member wrote. “Facilities are clean-kept. Very impressed.”
The staff member gave also four out of five star reviews for the facility’s leisure and exercise options, its holistic offerings, accommodations, affordability, and family participation.
Reviews from employees elsewhere online are less favorable, with a low, two-star average from six users on Glassdoor to date.
According to NORCAP Lodge’s website, the program accepts most private insurances, as well as Medicaid and Medicare.indicates that state insurance is also accepted. The five individuals polled by Best-rehabs.com to date felt the center was moderately affordable.
Affordability: 2.8/5 stars