Phoenix House

Phoenix House


Phoenix House operates more than 120 treatment programs in 10 states, including this facility in Springfield, Mass., which offers gender-responsive residential rehab for adult men and women struggling with substance use and/or co-occurring mental health disorders. While the Springfield facility does not provide detox support, Phoenix House in Exeter, R.I., does. Also located in Springfield is the Phoenix House Academy, with residential substance abuse treatment for teen boys. Some Phoenix services are available in English and Spanish.


The general Phoenix House FAQ on the agency’s website indicates that clients who call for an appointment can usually begin an assessment and even admission into one of the organization’s facilities within 24 hours. Treatment plans at the Springfield residential rehab are individualized in response to an evaluation process that covers substance use and related mental health.

The evidence-based, trauma-informed core of treatment is cognitive behavioral therapy (CBT) in combination with motivational enhancement practices and education. This facility also takes pride in supporting clients’ educational and vocational recovery as part of a holistic approach that builds on existing strengths. In addition, clients are introduced to 12-step concepts and practices and encouraged to attend local meetings.

Another significant component of treatment at Phoenix House in Springfield, according to the website, is planning for discharge and aftercare. The agency at large offers a continuum of care in Massachusetts and New England, which includes outpatient and medication-assisted treatment (MAT) as needed.


The Springfield program director at the time of this writing has experience with the Phoenix House residence through progressive staff responsibilities, having served as a case manager and house manager. He also has a background with the U.S. Armed Forces. Phoenix House treatment teams typically include psychiatrists, psychologists, master’s-level therapists, and certified substance abuse counselors (CSAC).


Phoenix House Springfield is located in a large, multi-story red brick building in a residential neighborhood. There is currently no information provided by the facility regarding its living arrangements and related offerings. However, data from the two individuals polled by to date suggested moderate satisfaction with meals and the facility’s cleanliness and upkeep.


The sole alum polled by provided three-star ratings for each of 15 metrics evaluated. These covered aspects ranging from the effectiveness of treatment to the staff’s level of training and experience, dual diagnosis treatment, and the program’s affordability. The former client cited structure as a strength of Phoenix House in Springfield, especially highlighting support for beginning recovery with both emotional and practical skills.

On Google, four individuals provided highly favorable reviews for the facility, and one was critical. A positive reviewer characterized the residential program as life-saving, while the negative one cited insufficient structure and focus on treatment as downfalls.[1]

Although no reviews specifically mentioned Springfield, on the official Facebook page of Phoenix House at large, which its staff may monitor, 184 ratings were split more than six-to-one, positive-to-negative. One apparent trend was toward reviews of Phoenix rehab experiences from past decades being favorable, reporting lasting sobriety and remembering the hard work of recovery. By contrast, several reviews of more recent experience complained about cleanliness and a lack of structure at an array of residential sites.[2]


One loved one was polled by, offering similar sentiments and ratings to the alum’s review. They rated their likelihood to recommend the facility to others three stars, staff experience four stars (citing “good people” as a strength), but effectiveness just two. The family member’s main concern was a lack of follow-through or aftercare from Phoenix House in Springfield.

WHAT STAFF SAY has not yet received any reviews from former employees of Phoenix House Springfield, but three Glassdoor reviews were split two-to-one in favor of the facility. All agreed that the organization supported professional development of staff.[3]


According to its website, Phoenix House is in-network with most insurance plans, including Medicaid. The Springfield residence receives government funds for some services and the non-profit organization accepts self-pay.

[1] GoogleReviews

Services provided by Phoenix House

Service Setting

  • Residential
  • Type of Care

  • Substance Abuse Treatment
  • Treatment Approaches

  • Anger Management
  • Brief Intervention
  • Cognitive Behavioral Therapy
  • Contingency Managementmotivational Incentives
  • Motivational Interviewing
  • Relapse Prevention
  • Substance Abuse Counseling
  • Trauma-related Counseling
  • 12-step Facilitation
  • License/Certification/Accreditation

  • State Substance Abuse Agency
  • State Department Of Health
  • Commission On Accreditation Of Rehabilitation Facilities
  • Payment/Insurance/Funding Accepted

  • Medicaid
  • Genders Accepted

  • Male
  • Phoenix House Reviews

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The staff was so helpful when I first contacted them the day my son decided to go into detox they walked me thru it all helped with arrangements and held a bed for my son after detox..the staff is caring and tough both at the same time..
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Had a very struced establishedment. Was easily distraced by coed. Thought it was great, with teaching you how to begin again. Alsmost starting over. Thought me the basics in self asteem. Getting a job, saving money to get my own place.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Good people. Ongoing care post release was a downfall. My relative quickly relapsed and has had better luck so far elsewhere out of state.