ABOUT SACRED HEART REHABILITATION CENTER — RICHMOND
Founded in 1967, Sacred Heart Rehabilitation Center provides behavioral healthcare services throughout the state of Michigan. One of 255 (53.2 percent) of nonprofits in the state of Michigan, Richmond location specializes in treatment for adults struggling with substance abuse, offering detox services, residential treatment, and outpatient medication-assisted treatment (methadone maintenance). Detox services are available on site.
The Sacred Heart Rehabilitation Center has 11 other facilities dotted throughout Michigan, including the Bay City location, the Flint location, the Port Huron location, and the Madison Heights location.
TREATMENT & ASSESSMENT
Clients who require stabilization may begin their treatment with detox, which is physician directed and medically monitored. Detox clients receive both individual and group counseling, and medications such as methadone or buprenorphine may be administered to ease the symptoms of withdrawal. The Richmond facility is one of 35 (two percent) to offer methadone and one of 96 (20 percent) to offer buprenorphine. There is no information provided by the facility, at time of writing, as to whether they administer naloxone as well.
Once stabilized, many clients move on to residential inpatient treatment. Programming is tailored to each client’s individual needs, but most treatment plans include a mix of individual therapy, group therapy, educational didactic groups and lectures, medication management, and recreational activities. Additionally, residents have access to medical services.
Those with opiate dependency can access medication-assisted treatment (MAT) on an outpatient basis. In addition to medication administration, the program includes educational didactic groups, 12-step programming, and both group and individual therapy. Therapy groups address mental health topics including depression, anxiety, and eating disorders among others.
While the facility’s website doesn’t disclose any information regarding discharge or aftercare planning, Sacred Heart’s Port Huron location offers a supportive, independent living program for those in need.
STAFF CREDENTIALS
According to the facility’s website, the staff is comprised of physicians, nurses, therapists, counselors, and other experienced personnel. The 23 alumni and their loved ones polled by Best-rehabs.com to date rated the staff’s level of experience and training 4.1 out of five stars on average.
ACCOMMODATIONS & AMENITIES
Few details regarding the facility’s accommodations and amenities are available, but 12 alumni polled by Best-rehabs.com on the facility’s cleanliness at the time of this writing provided an average rating of 3.4 out of five stars. In addition, the 14 alumni polled on the facility’s exercise and leisure offerings gave it an average rating of 3.7 stars. One alum, Dana, described the bedrooms as “musty,” and Steven felt that “for a place that’s for profit I think the rooms and a few accommodations could be better.”
WHAT ALUMNI SAY
20 alumni polled by Best-rehabs.com to date all had positive reactions to Sacred Heart. Fourteen alumni rated the facility’s affordability an average 4.1 out of five stars, its staff’s level of experience and training an average 4.3 stars and its affordability an average 4.1 stars. The program’s counseling options received an average rating of 3.58, based on 12 survey responses. “Allowing the 2 hr after session 30 minute smoke breaks were a great chance not to be overwhelmed plus interaction with work on our own,” James commented to Best-rehabs.com.
In their comments, reviewers also praised Sacred Heart’s staff, particularly its therapists, as well as its thorough treatment programs such as the 12 Steps. Alum S.L.P. reported having chosen this facility due to “The multi dimentional aproach to treatment,” and after completing the program, noted that she would indeed recommend it to others.
Alumni were least impressed with the facility’s holistic offerings, which received a rating of 2.4, based on 14 survey responses to date. The program’s family participation and its connectivity/visitor policies were also on the lower end of the spectrum with respective ratings of 3.3 (based on 12 survey responses) and 3.5 (based on 14 survey responses). “The phone call rules are too strict/ I felt that people need to talk to family and friends while getting treatment,” Kerri wrote. Other criticisms centered mostly on its accommodations, with one describing the beds as “musty” and another mentioning overcrowding.
WHAT FRIENDS & FAMILY SAY
Overall, loved ones had more mixed feelings about Sacred Heart than alumni. Of 15 loved ones polled by Best-rehabs.com to date, nine gave the facility a positive review, three were mixed, and five gave it a negative review. The highest ratings from friends and family members went to the program’s connectivity/visitor policies, which received a rating of 3.8, based on 12 survey responses. The staff’s level of experience and the program’s holistic offerings, which each received a rating of 3.8, based on feedback from 11 individuals, were also among the highest rated metrics. “When visiting my loved one the education received was impeccable,” one anonymous survey respondent wrote.
Cleanliness and meals & nutrition were somewhat criticized by loved ones, with an average cleanliness rating of 3.6 stars from 12 family and friends. One loved one expressed concern about the facility’s offered nutrition, writing, “Dirty meals consist if frozen dinners and the patients are not given enough to eat”
The program’s exercise/leisure options and holistic offerings, which received respective ratings of 3.2 and 2.8, based on 11 survey responses, were among the lowest rated categories. Additionally, some loved ones felt the length of treatment was inadequate. “30 days is detox, not rehab. My son needed long term care,” R.W.A commented to Best-rehabs.com.
Overall, the 11 loved ones asked whether or not they would recommend this facility, on a scale of one to five, gave an above-average rating of 3.4.
WHAT STAFF SAY
The sole former employee to report to Best-rehabs.com at the time of this writing rated treatment effectiveness, accommodations & amenities, and meals & nutrition all just one star. This therapist made note of under-staffing and reported, “That was absolutely the worst place I have ever worked in my entire life!”
FINANCING
Most insurance plans are accepted, and Sacred Heart works with regional Prepaid Inpatient Health Plans to provide low cost treatment to individuals with limited financial means. Both Citehealth and Healthgrove report that Sacred Heart accepts Medicaid, state insurance, and Access to Recovery (ATR) Vouchers as well.