ABOUT SALVATION ARMY TURNING POINT PROGRAMS
Set in a low-rise brick building in Grand Rapids, Mich., the Salvation Army’s Turning Point Programs (TPP) provides a continuum of treatment services for adults struggling with substance abuse. Programming includes sub-acute medical detoxification, short-term residential care, outpatient treatment (OP), and sober living support.
TREATMENT & ASSESSMENT
TPP’s approach is individualized and evidence-based, with a focus on holistic, trauma-informed care. Clients presenting signs of physical withdrawal at the time of intake are referred to the center’s medical detox unit. Most clients remain in detox for three to five days.
Once stabilized, clients may move on to residential treatment, the duration of which is between five and 30 days. Residents engage in individual and group therapy, educational lectures, and 12-step meetings, and residents’ family members are encouraged to participate in groups that focus on family dynamics. Medication management is provided as necessary. Upon discharge, clients are provided with a continuing care plan that may include referrals for ongoing treatment.
Outpatient treatment, which typically lasts between six and eight weeks, may be used as a stand-alone treatment or a step-down from residential care. The program offers individual therapy, group counseling, and educational lectures multiple times per week.
STAFF CREDENTIALS
TTP’s treatment team includes physicians, nurses, master’s-level therapists, and counselors.
ACCOMMODATIONS & AMENITIES
According to its website, TTP strive to create “a warm, welcoming environment that promotes safety and healing.” The center’s housing facilities are monitored by 24-hour staff, and clients are provided with nutritional guidance and healthy, balanced meals. The three alumni polled by Best-rehabs.com at the time of this writing provided average to above-average ratings for TTP’s accommodations and amenities.
WHAT ALUMNI SAY
Alumni polled by Best-rehabs.com at the time of this writing provided mixed reviews. When asked how likely they were to recommend TPP, two of the three respondents submitted ratings of three and four stars, based on a scale of one to five stars. Both Richard and N.L. gave the staff’s level of training and experience four-star ratings and characterized the facility’s employees as “caring,” but offered some criticism for the program itself. Both alumni gave the program’s holistic offerings one-star reviews, and Richard described the center’s approach as “old fashioned.” Similarly, N.L. listed “alternatives to 12 steps” as a weakness of the program.
Ron, the third surveyed alum, was generally unimpressed with the care he received at TTP, giving the center’s treatment effectiveness two stars and indicating that he would not recommend the facility to others. “It was like jail,” he told Best-rehabs.com.
On Google, 19 users – a mix of alumni, loved ones, and members of the community – provided an average rating of 3.6 out of five stars.[1] Reviewers who identified themselves as alumni provided mixed reviews. Mike found the center to be disorganized and the staff rude, but noted that he acquired tools that he continues to use. Joe also commented on the lack of structure, but Sandra wrote that she enjoyed attending the program.
The one reviewer on CiteHealth was pleased with the care he received, giving the program an overall rating of five out of five stars. “From intake to detox to classes and counseling they are awesome,” he wrote.[2]
WHAT FRIENDS & FAMILY SAY
Reviews from the loved ones surveyed by Best-rehabs.com were slightly more positive than those from alumni. Each of the four individuals polled by Best-rehabs.com noted that they would recommend the facility to others. One loved one commented on the lack of mental health treatment, but respondents agreed that the center’s treatment was affordable. “IF YOU ARE UNABLE TO AFFORD A FACILITY IT IS PAID FOR BY THE STATE AND THE TREATMENT IS JUST AS GOOD AS ANY OF THE OTHERS THAT ARE PAID FOR,” Carol wrote in a representative review.”
John, a Google reviewer, provided a one-star review and complained that the facility did not involve friends and family in his loved one’s care. “The staff isolates the clients from family and friends. It is very important that family members are integrated with they’re loved ones while going through this transition period to achieve a new way of living drug and alcohol free lives,” he wrote.
WHAT STAFF SAY
The one anonymous staff member polled by Best-rehabs.com noted that they would recommend the facility to others. This respondent noted that the facility needed more therapy staff, but that the existing staff “care about the needs of the clients.”
FINANCING
There is currently no information provided on the facility’s website regarding its costs. According to the center’s profile on CiteHealth, TPP offers sliding scale fees and accepts Medicaid, state insurance, and private insurance.
[1] https://goo.gl/96wEJH
[2] http://citehealth.com/reviews/5787