ABOUT FREEDOM HOUSE RECOVERY CENTER
Freedom House Recovery Center has been providing substance abuse treatment and recovery support in Chapel Hill since 1974. Children over three years old and adults with addiction and mental health disorders receive integrated services through an array of programs. Outpatient clinics, counseling centers, transitional living, and men’s and women’s halfway houses are available at various of the ten affiliated locations. The nonprofit organization is now one of the largest behavioral health care facilities in the region. Medically supervised detox is available on-site at the Chapel Hill location.
TREATMENT & ASSESSMENT
Treatment practices are person-centered and evidence-based. The adult program offers detox, outpatient counseling, integrated primary medical care, and residential treatment. There is also a crisis unit with 23-hour observation to assess an individual’s level of care needed. Freedom House provides mobile crisis teams that travel to rural and impoverished areas of North Carolina as well as community intervention services and telepsychiatry, which takes place through video conferencing.
Residential treatment begins with a psychiatric evaluation and, if necessary, social detoxification with medical supervision. This includes up to six months in a gender-specific halfway house. Clients with co-occurring disorders receive simultaneous treatment, including medical management.
Freedom House child and adolescent outpatient clinics provide services both for children who have a mental illness or substance abuse disorder as well as for children who have a parent struggling with one or both of these diagnoses. Intervention and in-home services are available for children.
All treatment programs incorporate peer support. Some facilities feature art and play therapy, family and individual counseling, nature outings, parent training, education, employment and housing support, and case management.
Free counseling services are available for uninsured clients in Orange, Durham, Chatham, and Person counties. This includes up to eight sessions with a pro bono therapist.
STAFF CREDENTIALS
According to the facility’s website, there are more than 200 Freedom House employees, including licensed clinicians, nurse practitioners, psychiatric nurse practitioner, physician assistants, and psychiatrists.
ACCOMMODATIONS & AMENITIES
Residential housing for men and women is located in Chapel Hill and Durham. The main campus is across the road from Homestead Park.
WHAT ALUMNI SAY
The five alumni polled to date by Best-rehabs.com each provided positive reviews of Freedom House Recovery Center’s treatment effectiveness, with an average rating of 4.6 out of five stars.
Family participation in treatment, counseling options, and affordability were cited as strengths, receiving 4.6, 4.6, and 4.8 out of five stars, respectively, based on the five alumni polled.
The staff’s level of training and experience received an average 4.4-star rating based on five reviews and Lynn, sober for four years at the time of her review, especially appreciated that many staff members are also in recovery. On the other hand, alum A.R. wrote succinctly of understaffing: “Strengths: Staff who truly care. Weaknesses: Not enough of them.”
One alum noted “the range of holistic services and the comprehensive treatment plan” as strengths; however, Michelle added in her feedback that there was “no holistic treatment offered that I’m aware of” and that “not enough leisure activities or exercise there in part could be due to lack of funding.” The four alumni polled to date gave the facility’s holistic offerings an average of 2.75 out of five stars, and the five alumni polled on exercise and leisure provisions offered 3.8 out of five stars.
On Google, Freedom House Recovery Center earned 3.8 out of five stars from 11 reviews to date.
Negative reviews discussed the “unprofessional and rude” staff, while positive reviewers praised the payment policies and the staff. In a representative review, alum Ashley wrote: “Love this place. So thankful for the sliding scale payment option for those of us without insurance.”
On its official Facebook page, the facility received 3.9 out of five stars from 16 reviews to date.
In a representative review, alum Tammy wrote: “This place saved my life…the staff are awesome. The 1st step in my recovery. One day at a time by the grace of God.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing, two loved ones have provided feedback to Best-rehabs.com for Freedom House Recovery Center. The feedback was mostly positive.
The loved ones gave the facility four out of five stars for its treatment effectiveness, meals and nutrition, and 12-step focus. However, the loved ones gave the staff’s level of experience and training two out of five stars, both noting the inexperienced staff as the facility’s weakness.
WHAT STAFF SAY
An employee who works at Freedom House after graduating from the program, R.B., mentioned the facility’s small size and strength of its comprehensive programs.
FINANCING
Freedom House participates with Blue Cross Blue Shield, Medicaid, Medicare, and private insurance. For clients without insurance coverage, fees are offered on a sliding scale. Additionally, Freedom House will work with individuals who may need further financial assistance.
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