First Step Services LLC

First Step Services LLC Raleigh North Carolina

The primary objective of First Step Services, LLC is to assist adolescent and adult clients in overcoming their issues with the use of alcohol and other drugs. Regardless of the size of the problem, we are capable of providing the necessary help to overcome these challenges.

First Step is a licensed substance abuse and mental health facility under the NC Department of Health and Human Services. We cater to individuals with a diverse range of needs in the field of substance abuse and mental health. Our mission revolves around providing high-quality care, education, and research for every patient and their families and significant others.

For the complete Statement, please visit our website.

ABOUT FIRST STEP SERVICES LLC

First Step Services operates four treatment facilities in North Carolina. This review focuses on the center in Raleigh, which provides substance abuse outpatient treatment, intensive outpatient programs, and individual and family counseling.

TREATMENT & ASSESSMENT

According to the facility’s website, First Step’s intensive outpatient program (IOP) typically lasts between 12 and 15 weeks. The program involves groups of six to eight people meeting for three hours at least three times a week.

After completing the program, clients proceed to “continuing care” which helps individuals maintain focus on recovery during life changes.

First Step utilizes cognitive-behavioral and motivational enhancement therapeutic techniques. The treatment also includes individual and group counseling.

The treatment center incorporates creative experiential activities during group sessions, such as River of Addiction, Trust Walk, art therapy exercises, small group interaction, and brainstorming. Additionally, programming includes individual and group counseling.

The center offers a free family program every Tuesday from 5:30 to 7 p.m., designed for family members, loved ones, and members of the community.

First Step Services’ website indicates that the center offers various other outpatient programs, including gender-specific treatment, a professionals program, and residential aftercare.

The facility also provides an adolescent counseling program for teenagers struggling with addictions. Treatment in this program includes assessments, individual and group counseling, family therapy, and drug screening. The program offers flexible hours and late afternoon groups.

STAFF CREDENTIALS

According to the facility’s website, the treatment team consists of therapists and a psychiatrist.

WHAT ALUMNI SAY

Best-rehabs.com has yet to receive any reviews from former clients of this facility. However, the nine people who left Google Reviews for First Step Services at the time of this writing provided mixed reviews, resulting in an average rating of 2.8 out of five stars.

Some alumni expressed negative experiences on Google, whereas others praised the incredible customer service and the patience and helpfulness of the employees.

WHAT STAFF SAY

Out of the staff members surveyed by Best-rehabs.com at the time of this writing, one provided a positive review and gave the treatment effectiveness a rating of five out of five stars.

“If I wasn’t an employee, I absolutely would choose First Step Services, LLC,” they wrote. “We have had former patients return and become quite successful.”

FINANCING

First Step Services accepts multiple insurance providers, such as Cigna, Blue Cross Blue Shield, NC State Employees Health Plan, and Federal Blue Cross.

First Step Services LLC Reviews

  • Treatment Effectiveness
When first joining first steps NA meeting for our son the counsler was inexperienced and she couldn't answer some questions. It was apparent that she was trying to be more of their friend than counsler during sessions. During a session I mentioned something about my sons addiction. Behind my back she laughed at me and said what I said was stupid to the group. I was only repeating what out family counsler had said. My son became more involved with drugs and felt this was just an open door to expose him to getting him more acquainted with others that gave him heavier drugs. In a time when we are in need for help and vulnerable, I felt they just wanted our money.
I would like for the writer of this review contact me directly to resolve this situation. This doesn't sound like an experience at First Step Services, LLC. Thank you, Henry Tarkington
  • Treatment Effectiveness
Strong, patient/client-centered program, highest ethical standards. CARF accredited. Multiple locations in Raleigh, Durham, Garner & Cary NC. If I wasn't an employee, I absolutely would choose First Step Services, LLC. My employment at the centers would prevent me becoming a patient. Absolutely would recommend this facility because it is CARF Accredited, Fully DHHS NC Licensed. We have had former patients return and become quite successful. The decision would be based on the comprehensive assessment and consultation with the Clinical Director or the Medical Director. Patient centered, exceptional clinical program, strong relationships with community & referral base. Downfalls would be having to compete with low cost DWI programs that aren't required to be DHHS licensed or achieve any level of Accreditation. Our high standards carry a high financial cost. We network with all the majors that operate in our areas; we check benefits and provide authorizations, billing, overview of using insurance for behavioral health.