Wilmington Treatment Center

Wilmington Treatment Center Wilmington North Carolina

Wilmington Treatment Center makes it a point to meet clients wherever they are in their journey to recovery. The residential rehab treats drug and alcohol addiction, as well as co-occurring mental health disorders, with a combination of evidence-based methods and 12-Step principles. Armed with the knowledge that addiction is a treatable disease, and that individuals need to open up about their issues in order for treatment to be truly effective, the highly qualified staff creates a compassionate, supportive and nurturing environment that’s designed to make clients feel comfortable.

ABOUT WILMINGTON TREATMENT CENTER

Wilmington Treatment Center operates one residential and two outpatient facilities in North Carolina. The main campus in Wilmington offers medical detox, residential treatment, and a partial hospitalization program (PHP) for adults struggling with substance abuse and co-occurring disorders.

TREATMENT & ASSESSMENT

The detox program lasts between five and 18 days, depending on the intensity of the client’s addiction. When a client completes detox, the rehab suggests transitioning to inpatient care.

Residential treatment typically lasts up to 28 days, and follows a regular schedule, which includes individual, group, and family therapy, medication management, and recreational therapy. In the evenings, clients participate in 12-step meetings. Evidence-based therapies, such as eye movement desensitization and reprocessing (EMDR), Seeking Safety, and cognitive processing therapy (CPT), also are available.

Group therapy often takes place in “life stages groups,” which use developmentally appropriate techniques. Split into two different gatherings, the Young Adult Group is for clients between the ages 18 to 30 and emphasizes communication, while the Middle Adult Group focuses on life skills and cooperation.

After residential treatment, clients often move into the rehab’s step-down options. The PHP offers the same modalities as the residential program, at a less intensive level but for same duration of time. The IOP is offered near the campus and another location. The rehab maintains an Alumni Association with outreach and activities.

Operation Recovery is a specialized program for military veterans, and first responders, which addresses specific experiences of the program participants.

STAFF CREDENTIALS

Detox is conducted under the supervision of trained medical personnel. The medical director is a licensed internist and general practitioner who is certified by the American Society of Addiction Medicine. The team includes registered nurses, physician’s assistants, certified substance abuse counselors, licensed clinicians, a certified marriage and family therapist, a licensed recreational therapist, and a certified art therapist.

ACCOMMODATIONS & AMENITIES

According to the facility’s website, 139 beds are available for residential clients. Indicated by photos published on Wilmington Treatment Center’s website, rooms are shared and somewhat clinical in nature. There also appears to be indoor and outdoor community space. The facility also notes that “Meals are planned by our dietitian in accordance with the American Heart Association guidelines” and prepared by “cheerful kitchen staff.” Visitors are allowed on weekends.

WHAT ALUMNI SAY

Reviewers polled by Best-rehabs.com to date mostly reported solid treatment with a few areas of weakness. About half of the more than a dozen alumni who responded to the Best-rehabs.com survey with numerical ratings at the time of this writing gave high four and top five stars to the overall effectiveness of the program and the other major categories of accommodations and meals.

An anonymous reviewer praised “being able to talk without worry” but lamented to Best-rehabs.com about “not enough one on one time with counselors.” Another anonymous alum said: “I had a great experience and took advantage of everything they had to offer” and provided this advice: “I went in ready to get sober for good! If you’re not ready for that than no rehab can help you!”

On the negative end, reviewers pointed out a lack of programming options and too much free time, which an anonymous reviewer phrased as, “They need to fill the idle time between sessions.”

WHAT FRIENDS & FAMILY SAY

More than two dozen reviews from loved ones were mixed, ranging from very positive to outright negative, though most offered measured praise. When Best-rehabs.com asked, on a scale from one to five, if they would recommend the program, 25 reviewers gave an average rating of 3.8 stars. They also gave high ratings to the family program (4.1 stars) and somewhat lower to counseling options (3.6 stars).

Recurring praise was awarded to the staff — one anonymous reviewer described them as “understanding and compassionate” and another said “Very courteous and supportive to the patients” — as well as cleanliness of the facility and treatment effectiveness. Criticism cited a lack of follow-up care, short length of the program, and need for more exercise and leisure options.

FINANCING

The facility’s website indicates that numerous insurance plans are accepted, such as Aetna, Blue Cross Blue Shield, Magellan Health, Medicare, and Tricare.

Reviews about Wilmington Treatment Center

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  • WARNING - I put my cousin in rehab here for drug abuse (meth mostly). I was told he would not be allowed contact with family for the first 2 weeks while we worked the program. Starting on day 2, they allowed her to use they’re land line phone to call her drug using friend . And she was allowed to call them everyday. Needless to say, that sunk her chances of success and she left rehab to reunite with her drug life. $9500 later. Don’t waste your money.
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  • Marginal treatment and facilities, overcrowded, understaffed. But, Sobriety can be had here if you want it!
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  • Horrible! Do NOT send your loved ones here. Its a disgrace that they are even open.
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  • Get it together.
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  • Thankfully I can say that I have remained sober since March 19, 2018, when I finally admitted that I needed help with substance abuse and prescription medication. It was at Wilmington Treatment Center where I was introduced to the adequate tools to become sober and remain that way with help from my higher power. I now understand that I needed the professional medical attention that I received at WTC to taper my dependency of prescription medication. First thing I have to admit is that even if it's MY RECOVERY, that it's not all about me. There are others there that needed help that maybe didn't have the same beliefs I do. That's ok. In this world find your place, it's ok, not to be ok. We all have problems and struggles. First of all reach out, get the help needed to live a full life. In life I don't think that we will ever be able to find a perfect place. I know now that there is purpose in every place and situation that i encounter. First of all, I had to remember why I was there to begin with. It was due to my bad choices in the way that I lived my life. I have learned to give my higher power and WTC all the credit for helping me to become and remain free from addition to opioids and prescription medication. Thank you Wilmington Treatment Center for getting me on the right track, now it's up to me, and I choose to remain sober.
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  • I have worked in many facilities for addiction. I have recently sent someone who is a loved one to this facility and I can assure you this place is not equipped to deal with someone who is coming off of maintenance AKA Suboxone. They do not have the caseload the staff nor do they have the knowledge to prepare a proper treatment plan or work effectively on a caseload when they're managing 150 patients and at maximum . This place has truly disgusted me and I have worked in pretty bad places but this place takes top-notch it's not what it was in 2010 when the opiate epidemic started to bloom. If your loved one is looking for a facility I strongly suggest please going to an Al-Anon or nar-anon meeting and ask someone for advice and have your loved one go to an AA na CA or Coda meeting and finding someone who has a year or more with a working knowledge of the twelve steps and twelve traditions as their primary purpose is to share their experience strength and Hope. You guys are truly a disgrace to treating an addict like an addict when someone is there to get off of Suboxone who's been on it for years as maintenance. it's truly sickening to think a place where we send our loved ones is safe Falls in to The Stereotype that Society puts on an addict.
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  • Over all I owe a lot of my sobriety and life to the staff. Once I was ready the second time I was there they gave me the ability to deal with life with not resorting to alcohol for help. I’m almost 5 yrs sober And having a great time. I stayed in touch with the staff and go back when I can just to see the staff and talk to patients if they want. People need to realize this is not a beach resort but a facility to help save lives.
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  • The facility is pretty bare bones. One main factor for people choosing this rehab center is the fact that they allow smoking. I have been here several times and the staff has always been helpful. Thank you everyone. This time around it was a benzo problem. Although I don't really agree with their phenobarbital substitution taper protocol for alcohol/benzo withdrawal, I guess it is better than fishing out on your bedroom floor. Two things are a certainty here: You most likely will get sick, i.e. bronchitis, a gastrointestinal infection or throat ailment. And you will have powdered eggs and grits for breakfast. They don't treat you on site anymore. The insurance companies want it this way I am told. When you can't take it anymore you have to have a TA take you to New Hanover or Medac. It is what it is. You can get sober here if you choose to just make sure you constantly wash your hands and use sanitizer. The level of sickness displayed by patients is shocking.
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  • It would take me too long to type. Honestly I'm not sure how they are in business from nutrition to staffing it's just so wrong.
    Horrible place I think it's all about them making money the staff was horrible as well
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  • okay facility with moderate effectiveness. great location and variety of activities. very little follow up.
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  • Upon admission they take your valuables (wallet, driver's license, identification cards, bank cards etc) and hold them for you in safe keeping so you can't leave. They even take your suitcase for the same reason. When voluntary patients decide they have had enough they are lied to by staff and told "You can go but your valuables are in a time locked safe and you can't have them" or "If you leave against medical advise your insurance company will make you responsbile for all the bills" or any other number of lies to keep you. If that doesn't work they will begin to call your loved ones that you put on the list to authroize them to "update" or "provide information" to and scare the hell out of them and remind them that your not ready or that you are acting out and that you should not be allowed home. This place is owned by Acadia Healthcare (stock ticker ACHC) and all they care about is exploiting everyone for every dime they can get from their health insurance companies. The food is what you'd expect in prison or county jail; all phone calls are monitored to make sure they can listen and you don't feel comfortable telling your loved one's what exactly you are going through. When your insurance company is done paying for all the days your are eligable for 24 hour inpatient hospitalization then you go to Intensive Outpatience Housing with all your clothes in a platic tub (to make sure you don't leave they will not return your suitcase orvaluables). The classes are senseless and group therapy a joke. This is par for the course for Arcadia Healthcare Inc who is more interested in T. Rowe Price and Blackrock buying up their stock then they are about helping anyone. If you've had a bad experience then complain to the North Carolina Dept of Health & Human Services and the NC Attorney Genral's Office. The quicker these operations are shut down the sooner people can be helped by organizations that truly care about people with drug and alcohol addiciton.
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  • "I started here with a phone call at home after withdrawing 4 days in my bedroom. they stated they would pick me up in an hour. I was hesitant because I had no money but I got my stuff together and went anyway. I got into detox and there was nursing staff that talked with me and how her children were suffering from addiction and how she wouldn't allow them home. Her son got clean and she told me I can do it. The next day I was miserable and wanted to leave. I cursed out the staff and made a scene. I made through that day and through detox which was a good experience considering how difficult it can be to detox. I moved to Rehab and got angry again. Despite being angry I worked with staff, remained in treatment, completed my treatment program after 16 yeas of heavy drug use. I appreciate the staff and how they worked with me since I am a tough cookie. The trauma counselor, was the best resource in the treatment center. Other counselors, helped me as well. I sit here today sober and proud of myself. I appreciate the opportunity to come to here and I stayed because this was the first treatment center that showed me they cared. They went above and beyond for me. There is love here, they really care."
    This place is a joke. While there visiting my husband before My children and I could see him they made me sit through an hour and a half of this elderly lady giving me and other visitors her life story. It was ridiculous. They don’t attend “real classes”. Patients literly watch movies all day. You can have women/men in the patents bedrooms. No one says anything. How is this place even open???? They charge insurance companies $38.00 per plate of food received by each patient. But serve the patient $2.00 meals. Disgusting meals. This place needs to be shut down. Wash your hands when you leave.
    My son stayed here horrible experience. They took $1500 to get him in and stated take rest of whatever insurance would pay. After 10 days insurance didn't want to pay the questioned my son at all his counseling meetings about money. Finally took him out. Then bills for prescriptions were coming in because they were giving him more then the allotted amount in a period of time so nsurance wouldn't pay. They have now sent the bill over to collections. I say they should pay for it for the extra pressure and anxiety they put on my son who was trying to get help to stay clean. This place should be shut down!
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  • My stay there was awful .From the cafeteria to actual counciling this place was always unprepared an always placing the blame on anyone and everyone instead of admitting that they were the one who was at faught.This is a place that just wants money from your insurance.As soon as they done paying. Your out baby.No respect from the councilors hippo law is not inforsed.security well there was none.Rats an roaches are infested in the off campus houses.Insurance company’s should really need to check into this.drugs are smuggled in daily and patients share prescribed ones.FDA should also check into this. It was one awful rehabilitation center I would never suggest to anyone anywhere. The food was awful because of lack of employee s which might say something about the management there.
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  • Horable experience. Doctors are non-existent. Therapy is non-existent. This place should be shut down.
    My daughter arranged on her own to attend Wilmington treatment center. They stated she could attend the 30 days and would accept what insurance paid if she came up with $1500 which she did. After 10 days they said she needs to be discharged and took took her to a street corner. They refused to keep her safe until I could pick her up and I had a 4 hours drive. She had no phone, money or food. She is now getting bills for $8000 of which they have now turned over to a collection agency. Do not attend this treatment center. It is a big racket.
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  • I was a voluntarily patient at WTC back in March and April of this year. Like most people trying to kick an addiction I really didn't want to be there. I was a tough cookie to the staff and made everyone's job that much harder....today I feel horrible about that! I was so consumed in my own hell and I was hurting on the inside so bad that I took it out on the people that cared about me. I was there for 15 yrs of opioid abuse and several other pills added to that. I was at the end of my rope....I had hit the very bottom! The staff never tried to overstep their boundaries with me...they were always there to listen to me and help me come up with different plans. I'm in my 30s, military background, and was very much out of my comfort zone! WTC is not the Hilton....but if u truly want to get clean then you do what u have to do. It's a clean place and the food isn't terrible. Once I jumped into the program, started hanging out with the other people who were sincere about their recovery, and just surrendered to letting someone else help me.....things started to turn around for the better! I owe WTC my life.....they helped me find me again! I truly feel if u want help this is the place to get it. There were days I wanted to lose my mind but I would knock on an employee door and even if they were busy they would take their time to talk to me. I am about to enter 6 months of sobriety.....and this is huge for me! I couldn't have done this without the help of everyone at WTC.....from the staff, to the lunch ladies, and housekeeping.....they truly do care. I never dreamed I could stop talking all the medications I was on.....I was in bad shape! I also met some great friends that r walking this clean and sober journey with me ...so many blessings came from WTC. If u of your loved one wants something and they want it bad then it's time for them to lace those boots up and go to war. It will be the best decision u or they will ever make! I promise u the staff will be there for your loved one.....get help before it's too late!
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  • This facility is full of way to may people that have visited at minimal of 3 separate occasions. There is no organization or proper treatment there. Nothing offered to hydrate properly sick folks. No where to sit in a warm tub to sooth your aching bodu Armpit of Wilmington.you will not be able to have your extra belongings. I had as had others had not smoked a cigarette in years. You will smoke again because you cannot have your electronic cigs.this place is a 1star by FAR. INSURANCE SHOULD NOT USE ETC THERE IS SO MUCH MOR
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  • My son went to Wilmington Treatment Center. He signed the necessary papers for us to contact him and for us to call for updates. We were not given the STEPS necessary to do this the proper way, so we called and called and could not get through. We had to get in touch with every phone number online to get someone at a different location to get a message to the WTC to get some feedback. The communication and professionalism is not there. ... From what I have witnessed, they are simply running a production line of pushing one out in order to get the next payment from the new client. We tried for 4 months (and my son's local doctor) to get record sent to us so that we could file insurance for costs we had incurred. Had to threaten to get a lawyer, then the records came in two days. Their excuse, they were going to file the insurance. THIS IS WERE IT GETS INTERESTING: WE HAD ALREADY PAID FOR THE SERVICES, SO THEY HAD NO RIGHT TO TRY TO FILE INSURANCE TO GET MORE MONEY FOR THE SAME SERVICE.
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  • Our son recently completed detox/rehab over a 30 day period. Overall, the experience was a positive one and he continues his recovery in a local residence program. Small groups and medical/professional support were a positive. Food was cafeteria like. Need more variety and healthier options. The weekend program for family/friends is informative and a good support network. One shortcoming is the lack of truly developing an exit strategy/plan. The Sunday family meeting stresses the importance of developing a strong exit plan but our experience was very weak. It is important to start discussing the recovery plan for post Wilmington Treatment Center before the last week of rehab.
    Families beware. I brought my daughter to this facility for treatment. I was very concerned that she would leave treatment and I would not know. She was there voluntarily and she is over 18. They assured me that i would be contacted if that happened. Her third week there I stopped hearing from her, no one at the facilty would return my calls. After a week I realized she must be gone. I called again and asked for the director, they refused to let me speak to the director or even give me a name. Days later my daughter finally got in touch with me. I drove 4 hours to get her. I found out later that she had been kicked out of rehab even though her drug tests were clean for 'suspicion'. They did not call anyone. Im sure my insurance will be billed and the facility will receive full payment even though that kind of care is in my opinion, the worst kind. They are supposed to be helping addicts and families. Someone should take a hard look at policies of these places that claim to be helping people. They dont seem very interested in the safety of their own paying clients.
    My daughter told her husband that she called her girlfriend because the counselor told her to do it
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  • Structure of day, staff was excellent. More exercise options, yoga, meditation classes This 30 day program was excellent at handling the detox process the first week, patient was well-informed as to what to expect.
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  • There was no waiting list at this facility. They need to have a person in the housing area at night to supervise behavior of patients This was my first experience with this type of facility and it was expensive and did not really help my family member that spent 30 days at the facility. I would not agree for them to return for additional treatment.
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  • How can this play be rated more then 1 star? I went through there twice in 2015 and it was a joke. It needs to really be shut down. Every corner is cut to improve profit margins. The counselor to patient ratio is extremely high. It is a viable location to detox and get 28 days but you will have no program when you leave. Stay away. There are better rehabs in NC. Look for non profits.
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  • WTC is a great facility. There is a huge recover Team and support network here with many avenues for education and jobs. We are a team and taking these people in with old-timers to spare.
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  • Very courteous and supportive to the patients. They allowed patients to call and have visits with anyone they wanted regardless it that person was the one who helped them get their supply of drugs. My daughter was released after 2 weeks. She WAS NOT ready. She relapsed the SAME DAY!!!! Dont allow anyone but immediate family to be in contact with their loved one while in treatment.
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  • On site AA and NA meetings. Onsite chapel church services, experience healing with music, leisure activities, and yoga. Discharge planning and help getting into a sober house. Lots of staff are in recovery as well and can relate to patients. I stayed 28 days inpatient and didn't even want to leave. I learned a lot and realized I was not alone. I had group and individual therapy. I actually had fun while I was there. I had a great experience and took advantage of everything they had to offer. With that said, I went in ready to get sober for good! If you're not ready for that than no rehab can help you!
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  • Insurance covered it. Needs more than relying on aa. It did the job and gave help I needed
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  • no computers or a lot of after care they set strong standards that every one takes time to parpisapate in group discussians
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  • Well trained, clean, pleasant. Not up to date with technology, somewhat understaffed. A good center that helped me a lot. I would recommend this center to those in need, for sure.
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  • Understanding and compassionate. Disorganized. Great experience and very understanding
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  • The facility was convenient to our family and relatively easy to gain admission to. The counselors did not have ample time to devote to individual needs. For the cost of treatment, food was just so-so, and there was no internet connectivity. The program to help educate and train family members was really good. I feel that the patients do not get all that they need and have paid for, in a facility that is this expensive.
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  • Being able to talk without worry. Not enough one on one time with counselors. They offer you what you need and it's up to you as to whether you use the tools or not.
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  • People were nice
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  • they focus on cour problems. no church sevises for all denomanations on sundays. more informed on the classies you need to attened let you no before hand not on a bourd
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  • They have 30 day rehab plans. They need to have weekly drug test performed in a manner that can not be faked. The family member stated how drugs was still being used without the center knowing that it was happening.
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    They didn't keep them long enough. There was not any follow-up. When they went back to drinking I called the counselor but I never received a call back. I called because they broke their neck after drinking. I feel that if a person goes to the same treatment center 2 times in one month not to mention 2 other times. I feel that it was detox only.
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  • They were recommended to me by family. The treatment and accommodations were great.
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  • They do have a few caring staff members and it is a smoke friendly facility. They have old buildings and they need more nutritious food. It is an overall good treatment facility!
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  • They are out to make money off insurance companies. Stay away.
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  • The staff is pleasant and seem to care. However, physical activities are lacking and grouping patients by age would be helpful.
    The staff was good and well experienced. However, there is a lack of follow up.
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  • Strengths include: cleanliness, treatment effectiveness, counseling, physical fitness. The location was the only downfall. I think it is a great place.
    ,