ABOUT PHOENIX HOUSE EXETER CENTER
Phoenix House is a nonprofit drug and alcohol treatment organization that was founded in Rhode Island in 1967 and now operates 30 programs throughout New England. The current Phoenix House Exeter Center, located in Exeter, RI, includes a men’s residential rehab program and two medical detoxification units. Clients with co-occurring mental health disorders are welcomed, and family involvement in the recovery process is highly encouraged. Treatment for teenagers is offered at other Phoenix House facilities.
TREATMENT & ASSESSMENT
Individuals needing immediate help with the withdrawal and detoxification process can be assessed and begin treatment within 24 hours of calling, according to the facility’s website. Detox services last between four and seven days, with extended stabilization stays of up to 30 days. Following stabilization, 30-, 90-, and 180-day residential treatment tracks are offered.
The facility’s holistic rehabilitative treatment approaches addiction as a chronic disease with physical, psychological, and social factors. Phoenix House treatment involves education, evidence-based therapies, and recreation. Cognitive behavioral therapy (CBT) provides a foundation, while individual, group, and family counseling sessions also address an array of topics such as relapse prevention and the development of life skills. The center offers encouragement and support for clients to participate in off-site 12-step self-help groups such as Alcoholics Anonymous or Narcotics Anonymous.
Outpatient counseling and aftercare services are also available at other locations.
The rehab center’s leadership includes a certified addiction nurse and licensed chemical dependency clinical supervisor. Treatment team members include medical doctors, nurse practitioners, and social workers as well as drug and alcohol dependency counselors, according to the facility’s website.
ACCOMMODATIONS & AMENITIES
The secluded Exeter campus is located in the rural woods of southern Rhode Island. Both detox units have 20-bed capacities, and the facility includes a well-equipped gym and available yoga sessions. Residents receive healthy meals on-site. Phoenix House helps to facilitate transportation to rehab for clients from across the U.S.
WHAT ALUMNI SAY
While Best-rehabs.com had not yet received any survey responses from alumni at the time of this writing, reviews published on secondary websites were mostly positive. Two reviewers on Facebook gave the facility perfect five-star ratings. Reviewer Chad wrote: “It took 7 times but this place saved my life, ill always be greatful to thrm and the wonderful staff there. Sober 6 years now!” On Google, Phoenix House Exeter received an average rating of four out of five stars across five reviews. Former clients identified staff’s level of training and experience and the treatment effectiveness as strengths.
Four CiteHealth reviews were more mixed, with an average overall rating of 2.75 out of five stars. While one reviewer commented on “friendly helpful staff in a peaceful setting,” two others reported a “lack of care from staff” members. Two also mentioned financial problems.
WHAT FRIENDS & FAMILY SAY
The two loved ones polled by Best-rehabs.com at time of writing gave lukewarm reviews, awarding most survey metric three out of five stars. One said they would not recommend the program, rating treatment effectiveness just two out of five stars. The other gave treatment a four-star rating.
Only the inclusion of 12-step practices in the program received ratings of four stars or above. One loved one reported the relapse of alumni and a need for more follow-up care, while also identifying the facility’s convenience and affordability as strengths.
WHAT STAFF SAY
On Indeed, two current or former employees left positive reviews. The staff members both gave four out of five star ratings for the facility and commended fellow employees as hard-working and committed.
According to the facility’s website, “Admission is not contingent on financial resources.” Several insurance plans are accepted in-network, including Tufts, United HealthCare, ValueOptions, Magellan, Beacon, Cigna, and Lifesync. Staff members will help clients negotiate for out-of-network coverage. Self-pay is also accepted.