ABOUT COMPREHENSIVE COMMUNITY SERVICES – KINGSPORT
Founded in 1970, Comprehensive Community Services (CCS) is a nonprofit alcohol and drug treatment agency. The Kingsport facility, which is located in northeastern Tenn., provides social detox, residential, and outpatient care for adults struggling with substance abuse and co-occurring disorders. According to a 2016 SAMHSA survey), the facility is among the 48 substance abuse treatment facilities in the state that provide short-term, non-hospital residential care.
TREATMENT & ASSESSMENT
Treatment at CCS begins with comprehensive screening and assessment, which is used to determine the appropriate level of care. The center’s detox is a social-only model, meaning that clinical and emotional support are provided whereas medications are not.
Residential care typically lasts 30 days. The program offers 24-hour supervision and evidence-based treatment methods, such as motivational interviewing (MI), and individual, group, and family therapy. According to reviews gathered from Best-rehabs.com, 12-step methodology also is incorporated into the treatment.
Outpatient care is delivered at two levels: an intensive outpatient program (IOP) and general outpatient program (OP). CCS also offers educational lectures, case management, drug testing, employment support, family support, and relapse prevention training.
Aftercare services include follow-up counseling and referrals to community resources.
CCS is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and licensed and partially funded by the Tennessee Department of Mental Health and Substance Abuse Services. The treatment team includes a medical director, nurses, a clinical supervisor, therapists, counselors, caseworkers, and interns.
ACCOMMODATIONS & AMENITIES
The residential treatment facility is located in a rural area, 10 miles southwest of the city of Kingsport. Although the center does not currently provide information regarding its living arrangements and related offerings, it does advise that CCS furnishes bed linens, pillows, and towels. No personal electronics – cell phones, iPods – are allowed, although cigarette smoking is permitted.
WHAT ALUMNI SAY
The sole former client surveyed by Best-rehabs.com at the time of this writing had favorable impressions of CCS, as seen through ratings of evaluated metrics. The alum gave a perfect five-star rating for the staff’s level of experience and training, four stars for the facility’s ability to treat co-occurring disorders, as well as its inclusion of 12-Step and faith-based approaches. However, they did offer a lower two-star rating for the amount of family participation. “Treatment was great,” they simply wrote.
On secondary sites, reviewers offered largely negative opinions of CCS to date: 1.7 out of five stars based on six reviews on Google, two one-star ratings on YellowPages.com, and a three-star rating on CiteHealth.   
In all, although one reviewer described the facility as “great,” most lodged complaints that included widespread drug use, unprofessional staff, and unclean conditions.
WHAT FRIENDS & FAMILY SAY
P.D., the sole loved one polled by Best-rehabs.com at the time of this writing, offered a mixed review of CCS with a range of high and low ratings for evaluated metrics. While offering four stars for the staff’s level of training and experience and three stars for counseling options, they gave one star for overall effectiveness, aftercare planning, and the amount of family participation.
WHAT STAFF SAY
On Indeed, employees of CCS, as a whole rather than Kingsport exclusively, rated the organization four out of five stars based on six reviews to date.  The two identified at Kingsport gave the facility four and three stars and praised dedicated co-workers, the environment, and gratifying work, but reported rigid management, heavy workload, and, as one wrote, a “residential rehab that needs work.”
According its website, CCS accepts private insurance, Tenncare, self pay, or an approved grant.