Promises Austin provides drug and alcohol addiction treatment in a luxury setting. The residential rehab admits a limited number of clients at a time to ensure that each individual receives customized care and a personalized treatment plan. Evidence-based modalities are coupled with 12-step practices and holistic therapy to provide patients with a complete continuum of care. There are also plenty of amenities and activities offered to establish healthy, feel-good habits and ensure that the challenges and obstacles faced during treatment are handled and overcome in comfort.
About Promises Austin
Located in Texas’s Hill country, Promises Austin is one of four facilities operated by Promises Treatment Centers, a network of luxury treatment facilities. Promises Austin provides luxury residential treatment for adults, ages 26 and up, struggling with chemical dependency and co-occurring mental health disorders. The facility also provides on-site detoxification services utilizing traditional and alternative treatment approaches.
Treatment & Assessment
Upon admission, clients participate in a comprehensive assessment to help clinicians form a personalized treatment plan. If detoxification is necessary, Promises Austin utilizes a blend of evidence-based medications and alternative treatments, such as massage therapy, acupuncture, and neurofeedback sessions, to minimize the discomfort of withdrawal. Once completing the detoxification process, clients transition into the residential program. The length of the residential program is determined by the individual’s clinical needs.
Promises Austin’s programming combines a range of evidence-based treatment approaches, holistic therapies, and 12-step or alternative self-help group participation. According to the facility’s website, the facility offers over 30 treatment approaches, and programming may be tailored to the client’s clinical needs and personal preferences.
Utilizing evidence-based treatment modalities, such as dialectical behavioral therapy (DBT) and cognitive behavioral therapy, Promises Austin facilitates a number of weekly group therapies that may address a range of issues, such as coping skills, grieving and loss, co-occurring disorders, and stress management. According to the facility’s website, residents also receive between five and 10 hours of weekly individual counseling, and family/couples counseling may also be encouraged.
Residents can also arrange for ongoing meetings with staff who specialize in areas such as nutrition, spirituality, trauma, and fitness. Promises Austin also offers facilitators that specialize in popular modalities, such as The Daring Way, a shame-resiliency curriculum, and Positive Recovery, a lifestyle-centric treatment approach. In addition, clients participate in 12-Step or other self-help fellowship meetings.
Along with traditional treatments, Promises Austin offers a range of alternative and holistic treatments, such as aqua therapy, breath work, yoga, acupuncture, psychodrama, and massage therapy. Each month, Promises Austin also facilitates an intensive three-day family program featuring educational lectures, groups, and activities for the entire family.
Before leaving the residential program, staff work with clients to prepare an aftercare strategy. Also, clients can enroll in Javelin Continuing Care, a 12-month relapse prevention program that pairs program graduates up with coaches who provide guidance and ongoing education.
Staff Credentials
In its effort to deliver highly personalized treatment, Promises Austin reports a staff-to-client ratio of 1:5. According to the center’s website, its treatment team consists of medical and behavioral health care professionals with specialized training in detox, addiction, trauma, and mental health disorders.
Accommodations & Amenities
Promises Austin’s website notes the 24-bed facility features a wealth of spa-like amenities. Clients enjoy flat-screen televisions, a library with 12-step literature, a Jacuzzi, on-site spa, a swimming pool, and fitness room. Food is another indulgent perk at Promises Austin. The facility provides its clientele with gourmet meals, weekly cooking classes, and highly-trained chefs. Images sourced from the facility’s website revealed spacious private and double-occupancy bedrooms with ensuite bathrooms.
What Alumni Say
The more than a dozen alumni polled by Best-rehabs.com at the time of this writing shared mixed opinions of the facility. Clients particularly disagreed concerning the attitude and credentials of staff members. Alum Amanda gave a perfect five out of five-star rating for the facility’s level of experience and training. “Great therapists & doctors & staff,” she wrote. Alum Brad offered a five-star rating for the facility’s ability to treat co-occurring disorders and its counseling options. “Not too big; less than 20 people, which resulted in individual attention,” he added.
However, some alumni were critical of the facility’s staff. “It is a beautiful place and the food is great, but the people who run the place are terrible,” C.D.R wrote. Scott, who gave a one-star rating for the facility’s overall effectiveness, felt neglected as a client. “They do not care about you or what you are going through,” he said.
What Friends & Family Say
The five loved ones polled by Best-rehabs.com at the time of this writing also provided polarized opinions of the facility. While a majority reported successful treatment, some also cited the facility’s staff as a weakness. Two loved ones polled on the matter gave high four- and five-star ratings for the amount of family participation. “My family member attended for 3 months and has been clean since, one anonymous loved one wrote. Another anonymous loved one added: “Great facility; however, I don’t think all of the perks are necessary to get sober. It was very pricey.”
What Staff Say
To date, the six staff members polled by Best-rehabs.com offered mostly positive opinions of Promises Austin. The four employees polled on the matters gave an average rating of 4.75 stars for the facility’s holistic offerings and the level of family participation, as well a four-star rating for the treatment staff’s level of experience and training. “This is facility is very client oriented. The programs and staff are excellent,” one employee wrote.
Financing
According to the facility’s website, Promises Austin accepts a number of PPO insurance plans, including Aetna, Cigna, Humana, and First Health.