ABOUT HILL CREST BEHAVIORAL HEALTH SERVICES
Located in Birmingham, Ala., Hill Crest Behavioral Health Services is a full-service psychiatric hospital that offers a variety of programs for individuals struggling with mental health disorders, substance abuse, and/or co-occurring disorders. The facility offers an inpatient program for adults, long-term residential treatment options for adolescents ages 12 to 18, and outpatient care for all ages. Medically monitored detox services are available on-site.
TREATMENT & ASSESSMENT
Hill Crest takes a holistic approach to addiction treatment. Physical, psychiatric, and psychosocial assessments are performed upon admittance. Length of stay typically lasts five to 14 days by may vary depending on a client’s specific needs.
The adult inpatient program includes medication management, one-on-one counseling with both a psychiatrist and a therapist, group therapy, family counseling, relapse prevention groups, substance abuse and mental health education, and pastoral care. Clients also participate in fitness activities and alternative therapies like ropes courses and art therapy.
Each client leaves with a continuing care plan, and outpatient counseling may be used as a step-down or as stand-alone treatment.
The long-term residential programs for adolescents are gender-specific and typically last five to eight months. They take a psychosocial, family-oriented approach to treatment and focus mainly on mental health and behavioral disorders.
STAFF CREDENTIALS
According to the facility’s website, the staff consists of psychiatrists, physicians, nurses, and other mental health professionals. The one alumni surveyed by Best-rehabs.com at the time of this writing gave the facility two out of five stars for its staff’s level of training and experience. Of the two loved ones surveyed to date, one gave the facility four stars for its staff support, while the other awarded Hill Crest just two stars for its staff’s level of training and experience, and described the staff as lazy and uncaring.
ACCOMMODATIONS & AMENITIES
Hill Crest’s website describes its facility as “campus-like,” but no other information is provided to date regarding the hospital’s living arrangements and related offerings. The one alum polled by Best-rehabs.com at the time of this writing gave Hill Crest five out of five stars for its accommodations and amenities.
WHAT ALUMNI SAY
The sole former client polled by Best-rehabs.com at the time of this writing gave Hill Crest a mostly positive review. They gave the facility five out of five stars for its treatment effectiveness and told Best-rehabs.com that the program was successful in getting them sober. The reviewer also awarded the facility four and five stars for its cleanliness, its family participation, and its connectivity policy. Lower scores of two and three stars were given for the rehab’s exercise and leisure activities, its holistic offerings, its counseling options, and its treatment of co-occurring disorders.
HIll Crest received less positive feedback on Google, where it earned an average rating of 1.7 out of five stars based on 30 reviews. The majority of reviews were harsh, citing run-down conditions, rude staff, mismanagement of medication, and poor location. “The building itself is disgusting,” wrote Drake in a representative review. “Staff treats the patients that might require special needs like they are nothing. It’s not fair to the patients.”
WHAT FRIENDS & FAMILY SAY
The two anonymous friends and family surveyed by Best-rehabs.com to date gave the Hill Crest opposing reviews. One provided the facility with positive feedback, giving it four out of five stars for its family participation and telling Best-rehabs.com that they were able to play an active role in their loved one’s recovery.
The other Best-rehabs.com reviewer gave Hill Crest negative feedback, awarding it just one or two out of five stars for its family participation, its connectivity policy, its counseling options, its treatment of co-occurring disorders, and its cleanliness. They indicated that they would not recommend the facility to others, and described the rehab as “a negative environment.”
FINANCING
According to the facility’s website, Hill Crest accepts most private insurance plans, as well as Medicare, Alabama Medicaid, and TRICARE. The one alum surveyed by Best-rehabs.com to date gave the hospital five out of five stars for its affordability. The two loved ones, on the other hand, provided Best-rehabs.com with opposite feedback — one gave the facility four out of five stars for its pricing and financial support, while the other gave the facility just one star for its affordability.