ABOUT CARONDELET HEALTH NETWORK – O’RIELLY CARE CENTER
Headquartered in Tucson, Ariz., Carondelet Health Network provides comprehensive health care services to the surrounding communities of Southern Arizona. Carondelet operates a handful of hospitals and medical offices, including St. Joseph’s Hospital, home to the O’Rielly Care Center. The O’Rielly Care Center provides a variety of behavioral health services to adults 18 and older, including residential psychiatric care and treatment for substance abuse. Detox services are offered on-site.
TREATMENT & ASSESSMENT
According to O’Rielly Care Center’s website, all clients are admitted on a voluntary basis. Treatment starts with a thorough psychiatric and medical assessment to determine the best course of treatment. Crisis intervention services are also available.
Designed to provide a safe and secure place for individuals struggling with addiction and/or psychiatric disorders, the program takes a holistic approach to treatment and includes detox, crisis intervention, and stabilization, as well as medication management and support groups and activities. According to the facility’s website, individual and family therapy are provided “when appropriate.”
STAFF CREDENTIALS
O’Rielly Care Center’s website notes the staff at St. Joseph’s hospital includes trained physicians, nurses, and specialists, as well as other behavioral health support staff. The one alum polled by Best-rehabs.com to date gave four out of five stars for the staff’s level of training and experience.
ACCOMMODATIONS & AMENITIES
Based on its hospital setting, clients can expect a fairly clinical environment. The one alum surveyed by Best-rehabs.com at the time of this writing gave the facility three out of five stars for its accommodations and amenities.
WHAT ALUMNI SAY
The one former client surveyed by Best-rehabs.com at the time of this writing gave the facility a mostly positive review, awarding the program four out of five stars for its treatment effectiveness — noting specifically that “they had good group therapy sessions.”
The alum gave the facility four out of five stars for its cleanliness and its treatment of co-occurring disorders. The anonymous alum did note that admission procedures were not always well explained and that sometimes counselors and doctors were not readily available.
On Google, the two individuals who gave reviews to date gave four- and five- out of five stars respectively. Neither reviewer provided written feedback on Google.[1]
Of the three people who provided reviews on CiteHealth at the time of this writing, two people gave four out of five stars and one person gave two stars. Two of the alumni praised the staff members, while one called the staff “rude.”[2]
WHAT STAFF SAY
The 52 people who left reviews for Carondelet Health Network on Glassdoor at the time of this writing provided an average of three out of five stars. However, it’s important to note the reviews are for all of Carondelet Health Network, not just O’Rielly Care Center. [3]
Multiple employees or former staffers complained about lack of training and lack of patient-care employees. Yet, employees also praised their co-workers. “Working here is like being with family. We all enjoy our jobs and treat our patients with dignity,” an employee wrote in a representative review.
“Lack of training and too few patient-care employees,” a former employee wrote in a representative review. “Your incentive to work is the fear of losing your job.”
FINANCING
Carondelet’s website states that it accepts several insurance plans and that financial assistance is offered to clients who qualify. Additionally, the hospital notes that it will provide a 55 percent discount to any clients who do not have health insurance and do not qualify for the Financial Assistance Program. To date, the alum surveyed gave three out of five stars when asked if treatment was worth the cost.
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