Valley Hospital

Valley Hospital Phoenix Arizona

Valley Hospital provides comprehensive addiction treatment services for chemically-dependent men and women struggling with substance abuse. Individuals seeking withdrawal assistance in a clinical setting are provided inpatient detoxification. Treatment includes psycho-educational group work, individualized addiction education, coping skills and anger management workshops, chemical dependency discussion groups, 12-Step services, and more.

ABOUT VALLEY HOSPITAL

Located a few miles outside of downtown Phoenix, Ariz., Valley Hospital is a private psychiatric hospital that provides treatment for adults struggling with chemical dependency, a primary psychiatric disorder, and co-occurring conditions. The facility offers short-term inpatient, longer-term partial hospitalization, and intensive outpatient levels of care. Medically supervised detoxification is available on-site, and specialized program tracks are offered to meet the unique needs of women and military members.

TREATMENT & ASSESSMENT

The focus of this facility’s inpatient service is stabilization. During detoxification and treatment for psychiatric crises, clients have access to medical care, and 12-step meetings on-site, while adhering to a structured schedule of individual and group therapy sessions, psychoeducational classes, therapeutic recreation, and arts therapy. Once a patient is stabilized, they may be encouraged to transition into a less-intensive level of care.

Extended residential care is available as needed. The partial hospitalization program (PHP) offers group programming four hours a day, all week. Individual and family counseling is provided on an as-needed basis. The intensive outpatient program (IOP) consists of three-hour group sessions, held three days per week. IOP involves individual, family, and group therapies designed to help clients maintain treatment gains, through focusing on relapse prevention. Medication management, Alcoholics and Narcotics Anonymous meetings, and relaxation and activity therapy are available throughout each level of treatment.

Valley Hospital’s Freedom Care program caters to the needs of active service members and veterans. Specialized therapists address post-traumatic stress disorder (PTSD) and chemical dependency. Treatment is coordinated with military health care providers. A women-only treatment track focuses on such issues as postpartum depression, self-image, menopause, loss of a pregnancy, domestic violence, and forming healthy boundaries.

STAFF CREDENTIALS

The treatment staff features about a dozen board certified psychiatrists, at least one of whom is proficient in Spanish and English. Additional team members include master’s level therapists, social workers, and substance abuse counselors, as well as music and art therapists.

ACCOMMODATIONS & AMENITIES

Valley Hospital is a 122-bed facility with simple, shared rooms. Website photographs show a bright, sunlit recreational room with musical instruments and table tennis, a workout facility, and small group meeting spaces. Smoking is allowed during designated times, but personal electronics are restricted.

WHAT ALUMNI SAY

To date, Best-rehabs.com has received three longer survey responses and seven total reviews from former clients. All three polled alumni awarded ratings of four or five stars out of five for the facility’s meals, nutrition, cleanliness, and upkeep. Exercise and leisure activities and policies regarding connectivity with the outside fared somewhat less favorably, with half two- and three-star ratings, half four-star.

Four of the five alumni who rated the effectiveness of treatment granted five stars. The fifth gave just one. Of the five reviewers who specifically mentioned staff, three were positive and two critical. One positive alum acknowledged that not all staff members were as good as others, while one wrote that they would not want to be treated by anyone else.

The most critical alum, Sarah, characterized clients as being more helpful than staff and reported that the facility’s rules were too restrictive. Another positive reviewer nevertheless noted that some staff had a patronizing manner, while Jeanette described treatment team members as patient and helpful at explaining things.

Opinions sourced from secondary review sites varied. On Google, 43 individuals contributed to an average rating of 3.1 stars out of five. Two concurred with previously noted complaints about some staff’s lack of helpfulness and overly strict policies. In a representative positive review, Shannon praised the policy allowing smoking, also writing, “I was treated with respect and loving care. […] The hospital is very clean.”[1]

WHAT FRIENDS & FAMILY SAY

About 10 loved ones posted Google reviews, split about two-to-one between negative and positive. Complaints highlighted a slow admission process, poor communication from staff, and limited individual therapy or attention. More satisfied loved ones generally reported that the treatment helped.

FINANCING

This facility accepts most major insurance policies, listing about 10 commercial plans on the hospital website, as well as Medicare and TriCare.

[1] https://goo.gl/usfFSV
[2] https://www.yelp.com/biz/valley-hospital-phoenix

Reviews about Valley Hospital

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  • The third time around was absolutely a NIGHTMARE . New owners lack education, and caring to the patient and staff. The Therapist, Doctors and Nurse's are excellent, but I will never go back or recommend .
  • Treatment Effectiveness
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  • Run! Run! Run! Stay as far away as possible from Valley Hospital! If I could give them zero stars, I would!!!! Worst experience of my entire life. Most of the Behavioral Techs treat patients like inmates in a prison facility; yelling and barking orders to "line up" for meals. Basic needs like towels for a shower can be difficult to get (I had to ask three times for towels). There are no snacks readily available, you have to wait until snacks are delivered (usually once in the afternoon and a second time around 8:45pm at night). While most of the patients are friendly, some patients bully and try to fight with the other patients. When I was there, I had numerous shirts, sport bras, and pants stolen from me. I reported my loss to the Patient Advocate (three times) who never returned my calls and never followed up with me. About half the RN's don't know how to give out medications correctly! I had to tell the RN's the correct dosages, which is ridiculous. What if I wasn't competent enough to catch their mistakes and naively agreed? My health would have been in danger.... During the admission process we were advised that I would receive one-on-one counseling, an extensive psychiatric evaluation/medication review, which never happened in the 12-days I was there! The psychiatrist is highly unprofessional!!!! He is supposed to meet with his patients every day in his office. Instead, he briefly meets with his patients in the unit hallway asks "how you are doing?" and that's about it!!!! If you complain and want to leave, the head psychiatrist will tell you that "the only way to leave," is to have a patient sign an "AMA" which means that the psychiatrist will petition you (telling doctors/court that you are a danger to yourself/others), will have to transfer you to UPC (county psychiatric hospital), awaiting outside psychiatric review, with the potential of only being transferred back to Valley Hospital for an even longer stay!!!! This statement is complete B.S. because if you read the "Patient Rights" (located within the unit) it states that a patient may discharge themselves from Valley Hospital but the doctor has a right to petition (get an AMA) if the doctor truly believes you will harm yourself or others. In my case, I never harmed myself, would never harm myself, and is/was not a danger to anyone. I should have been allowed to be discharged but the psychiatrist is stuck on a power trip.... In brief, you WILL NOT get the mental healthcare you need. I saw people who actually attempted suicide be released sooner than me (when I did NOT attempt suicide) because their funds/insurance money ran out. During the admission process we were advised of "Art Therapy" and "Music Therapy" which never happened! For art therapy, you go in a room and can choose from various mediums (paint, markers, colored pencils), and create whatever you want. There is no therapist guiding you nor is there anything therapeutic about their "Art Therapy." Music therapy happened once in 12-days I was there.... Valley Hospital should be shut down!!!!!!!!!!!!!! Worst experience ever!!!! Ps: One of the other reviewers is claiming that the bad reviews are due to people being "off medications" or "not getting the narcotics they wanted." Let me reassure, the bad reviews have nothing to do with "medication changes," but solely based off terrible patient experiences. Even the photos for Valley Hospital in the Yellow Pages are a joke! At least in the unit I was in, we had no couches or windows in our "Day/TV/Group Therapy Room." Instead 10-12 patients would have to cram in a rather small room with the only furniture to sit on being hard wood chairs, 24 hours a day/7 days a week!!!
  • Treatment Effectiveness
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  • Valley Hospital took good care of me. When I arrived, I could not take care of myself. They built trust quickly and they helped me with my requests (ie. I needed some sunshine and to sit outside-even though it was 105 degrees-it was what I NEEDED and they worked together as a team with me to help make that happen). I felt valued there and that helped me remember that I AM valued. The little things like that made all the difference in my healing. And there were several. The staff were pretty great. Group sessions were hard to attend sometimes, (I would have rather just read the information-or been part of a smaller group), but every one is at such a different place in their treatment that it must be challenging to run such classes. Although I have no desire to ever go back to Valley Hospital, I will always be grateful that they were there for me and helped me climb out of my well. Not every nurse was my absolute favorite, but I also learned that I am an important person in my treatment plan and my own best advocate. And for that, I can I give them nothing but the highest marks! Thank you to your doctors, nurses and staff. Two years later, I am not a DIFFERENT person, but now I'm being my best version of ME! With gratitude, A.E.
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  • I was admitted to Valley Hospital because I had a serious alcohol problem and I was placed on the woman's unit instead of the CD unit, thank God. I have been sober now for 3 years and credit my success to my amazing Dr. and a tech . They both took the time to explain my treatment and how to be successful in my journey to sobriety. It was a little tough with all the locked doors and all the rules but I realized that that was also a big part of what is keeping me sober. THANK YOU!
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    Above average treatment, subjected to many doctors and shrinks. Very helpful, The best.
  • Treatment Effectiveness
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  • Valley Hospital is one small step above prison. I was treated very poorly by most of the staff there... I only got to go outside when they let people out to smoke on a rooftop cage. The group therapies were kind of helpful and my interactions with the other women were the most helpful. The food was nearly inedible and very poor quality. Considering this is supposed to be one of the better facilities in Phoenix, I was shocked by the incredibly low quality of care i recieved. After I left, I got a bill for over 7000 dollars. I could have gone on a month long retreat for that kind of money and that was after my insurance. I called and they did work my bill down to 1500. I was hoping to heal there but it was ultimately one of the scariest and most demeaning experiences of my life. I hope to finda bettter facility one day that will actually help me heal and get over my addiction. I really went into the whole experience hoping it would help me get better. It just scared me into never wanting to seek help again.
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  • There are no other doctors I would want to treat me.
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  • I understand the need to maintain control, but at times the counselors, operators and staff treated me like a child...spoke to me like a child..I did not like that.
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    I went here because they have smoking breaks, they offer many treatments and they have the freedom land unit for military to help with mental.