Crisis Preparation and Recovery, Inc.

Crisis Preparation and Recovery, Inc.

ABOUT CRISIS PREPARATION AND RECOVERY, INC.

Founded in 1995 and located in Tempe, Ariz., Crisis Preparation and Recovery (CPR) is one of 299 facilities in the state to offer outpatient treatment for adults struggling with substance abuse and behavioral health disorders. Beyond providing counseling and support for crisis stabilization, the agency works extensively in outreach and education, helping communities and businesses process disaster and crisis. Additionally, CPR offers specifically tailored programs to the LGBT community, making it one of only 70 (19.6%) facilities in Arizona to do so.

Medical detox services are not available on-site.

TREATMENT & ASSESSMENT

According to the facility’s website, CPR uses both individual and group counseling to address issues such as anxiety, depression, family issues, and stress. Staff are trained to address trauma, grief, loss, and LGBT-related issues. Additionally, specialized treatment is available for first responders.

CPR offers a variety of peer support groups dedicated to addressing the unique needs of client subgroups, including women, men, transgender people and their families, clients with anger management issues, and those struggling with co-occurring disorders, a feature of only 57.3% of facilities in the state

For those who require additional medical care, CPR also offers medication management and nursing services.

STAFF CREDENTIALS

According to the facility’s website, CPR’s treatment team includes an on-site staff of psychiatric nurse practitioners, as well as licensed psychologists and master’s level counselors. Additionally, 99.7% of substance abuse treatment facilities in Arizona have continuing education requirements for staff.

The one alum surveyed by Best-rehabs.com at the time of this writing gave the facility five out of five stars for its staff’s level of training and experience.

WHAT ALUMNI SAY

The one former client polled by Best-rehabs.com to date gave CPR a highly positive review, awarding the facility mostly four and five out of five stars across 15 different metrics, including treatment effectiveness, family participation, cleanliness, administrative and discharge procedures, and treatment of co-occurring disorders. The only lower rating, three stars, was given for counseling options. This alum listed “Accepts insurance” as a facility strength, and additionally commented, “Friendly.”

On CPR’s Facebook page, which the facility can edit, the center received an average rating of 4.4 out of five stars based on 17 reviews at the time of this writing.[1] While most reviewers were satisfied with their treatment, two former clients complained about scheduling problems and poor communication between counselors and clients. CPR responded to both complaints, apologizing for the the poor service and writing, “We are striving to improve our services.”

Reviews were mixed on Google, where the facility received an average rating of 3.4 out of five stars based on seven reviews at the time of this writing.[2] Four of these reviewers left perfect five-star ratings, and user R.U. representatively commented, “I found the staff to be very professional and friendly.” The other three reviewers left two- and one-star ratings, critiquing the billing department and the counseling services offered. CPR did issue apologies and suggestions to each of these three users on Google as well.

Yelp yielded even more mixed reviews to date, where seven reviewers generated an average rating of 2.5 out of five stars.[3] One user mentioned that this is the “Worst location” when compared to others. Other dissatisfied former clients complained about poor customer service, rude staff, and mismanagement of medications – either not getting what they needed, or receiving what they did not want. On the other hand, two”unrecommended reviews” on Yelp gave positive feedback, while the third mentioned similar complaints as the “recommended reviews.”

WHAT STAFF SAY

Though Best-rehabs.com has yet to receive feedback from facility staff, both employees left perfect five-star ratings on Glassdoor at the time of this writing.[4] Both users expressed satisfaction with their coworkers and their overall experience working at this facility.

FINANCING

According to the facility’s website, most major insurance plans are accepted, including AHCCCS/Magellan, Noridian, United, BCBS, Aetna, Cigna, and HealthNet/MHN. Payment plans are also available for clients who qualify.

The one alum surveyed by Best-rehabs.com to date gave CPR four out of five stars for its affordability and specifically noted it as one of the program’s strengths.

[1] https://www.facebook.com/pg/Crisis-Preparation-and-Recovery-Inc-106404269478/reviews/
[2] https://goo.gl/mF9nSe
[3] https://www.yelp.com/biz/crisis-preparation-and-recovery-tempe-2
[4] https://www.glassdoor.com/Reviews/Crisis-Preparation-and-Recovery-Reviews-E978431.htm

Reviews about Crisis Preparation and Recovery, Inc.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Accepts insurance. Friendly.