ABOUT THE BRIDGEWAY
Located in Little Rock, Ark., The BridgeWay provides a full continuum of treatment services for individuals struggling with behavioral health concerns, substance abuse, and co-occurring disorders. Both inpatient and outpatient care is available, and the center offers specialized services for children, adolescents, adults, and seniors. Medically managed detox is also offered on-site.
TREATMENT & ASSESSMENT
Prior to admission, each client undergoes an assessment designed to help The BridgeWay’s staff determine the most appropriate level of treatment. Those who require medical attention for symptoms of withdrawal may begin their treatment with a period of medically managed detox. Once stabilized, clients may transition to the center’s inpatient program.
Inpatient clients receive additional assessments, including physical and psychiatric evaluations. Medication management is provided as needed while clients participate in educational workshops, individual counseling, group therapy, and family counseling. The BridgeWay draws upon both the 12-step model and SMART Recovery, and the treatment team utilizes a variety of modalities, including electroconvulsive therapy (ECT), recreational therapy, pet-assisted therapy, art therapy, and yoga. The duration of treatment is short-term, as the center’s primary goal is to stabilize clients so that they can return home as soon as possible.
The BridgeWay’s outpatient program, which combines education and counseling, is offered at a variety of levels, including partial hospitalization (PHP), intensive outpatient (IOP), and standard outpatient (OP). Those enrolled in the center’s PHP program attend six-hour sessions every day for one to four weeks. The center’s IOP program offers both daytime and evening tracks, and those enrolled at this level of care typically attend four-hour sessions four or five days a week for up to six weeks. Standard OP treatment is tailored to each individual client’s needs.
STAFF CREDENTIALS
According to the center’s website, The BridgeWay’s treatment team includes physicians, psychiatrists, child psychiatrists, nurses, case managers, social workers, and other mental health professionals.
ACCOMMODATIONS & AMENITIES
According to The BridgeWay’s website, the center’s campus is “quiet” and “cozy,” and the treatment environment is hospital-like. The center’s adult inpatient unit can house up to 14 individuals at a time. Clients share a bedroom with one other individual, and shared bathrooms are positioned between bedrooms. Smoking is allowed in designated areas, and up to two approved visitors are permitted at a time.
WHAT ALUMNI SAY
At the time of this writing, Best-rehabs.com has received feedback from over 15 alumni, most of whom submitted highly negative reviews. Alumni complained about everything from the “outdated” and “uncomfortable” facility to the “insensitive” staff and “inefficient” programming. The four alumni who were surveyed about the staff’s level of training and experience provided an average rating of 2.5 out of five stars. The program’s counseling options, its exercise and leisure options, and its holistic offerings also received low ratings of 1.75, 1.5, and 1.5 stars, respectively. “They herd people into a large room to watch television all day. Low quality. Did NOT recieve the help 1 needed,” one anonymous reviewer wrote. Alumni were also highly critical of the facility’s level of cleanliness, which received an average rating of 2.75 stars. “It’s dirty is like a prison,” Doylene told Best-rehabs.com.
Despite mostly negative reports, a few alumni shared some positive thoughts about The BridgeWay. Lisa characterized the facility as “a joke,” but noted that the nursing and support staff were “good.” “They seemed more knowledgeable than the Counselors in the needs of addicts,” she wrote. One anonymous reviewer felt that treatment was “OK,” and another anonymous reviewer felt that the value of The BridgeWay’s program was dependent upon the client’s perspective. “If someone were searching for a facility and open to the program, I would endorse Bridgeway,” they wrote.
WHAT FRIENDS & FAMILY SAY
The five loved ones polled by Best-rehabs.com at the time of this writing were highly critical of The BridgeWay. Friends and family members found the center’s programming to be ineffective, and the staff’s communication inconsistent. “Promises made pre-admission turned into ‘We never said that’ once admitted before release,” G.B. told Best-rehabs.com in a representative review. An anonymous reviewer felt that the program didn’t provide enough “tools to stay clean.” “Our son only stayed sober for 3 weeks once he got out,” they wrote.
Additionally, some loved ones characterized the center as “money motivated.” “They are a place that just churns them in and out and makes miracle cures in however long your insurance will pay for you to be there,” one anonymous reviewer told Best-rehabs.com.
FINANCING
According to the facility’s website, The BridgeWay offers self-pay options and accepts most insurances and managed care plans, as well as Private Option, TRICARE, Medicare, and Medicaid for children and adolescents. Additionally, the facility provides financial counseling for clients and their families.