ABOUT RIVER REGION HUMAN SERVICES
River Region Human Services (RRHS) offers a variety of services for youth, families, and adults at 17 locations in northeastern Florida. This location is in Jacksonville. In addition to mental health and community services, the organization provides substance abuse offerings, including detoxification, residential treatment, and outpatient treatment for adults and adolescents. A methadone maintenance program is available, as are sober living facilities for adults.
TREATMENT & ASSESSMENT
Intake assessments are provided only at designated times for each program, and intake can take up to three or four hours.
According to RRHS’s website, substance abuse treatment is based on the 12-step model and on family support systems. Intervention services are available to assist families.
In the outpatient program, clients receive a psychological assessment and participate in weekly support groups and individual counseling sessions. The length of treatment varies according to the individual’s needs.
RRHS also operates an in-jail substance abuse treatment program called The Matrix House, which consists of four months of treatment and one year of aftercare. To be eligible, clients must be a resident of Duval County and a post-sentenced incarcerated adult. There, they receive screening for substance use and mental health disorders and participate in support groups.
Theat River Region Human Services treats the whole person through a range of therapeutic interventions, including medication management, individual therapy, and group counseling. Childcare services are available on weekday mornings at a nearby location.
According to RRHS’s website, counseling is provided by addiction counselors and peer mentors. The five Best-rehabs.com reviewers polled on staff’s level of training and experience at the time of this writing gave an average rating of 3.8 out of five stars.
ACCOMMODATIONS & AMENITIES
The Rogerson Halfway House is for court-ordered substance abusing offenders, and The Matrix House program is housed in the Community Transition Center. No other information is given about other residential facilities. The five reviewers polled by Best-rehabs.com gave RRHS an average rating of three out of five stars for its accommodations and four out of five stars for its cleanliness.
WHAT ALUMNI SAY
The three alumni polled by Best-rehabs.com at the time of this writing gave mixed feedback. Recurring praise was awarded to the staff, who earned two four- out of five-star ratings for counseling options, the staff’s level of training and experience, and treatment for co-occurring disorders. One anonymous alum wrote: “It is an excellent rehab with supberb workers who seem to be geuinely caring about your well being and want to see you get better.”
Not everybody’s specific needs were served, however. Reviewer L.L. wrote: “They don’t help you get off pills.” Two of the three also gave high ratings for family participation, though the third, L.L., gave just two stars in this category.
On Facebook, RRHS earned 3.8 out of five stars from 58 reviews to date. Although 31 of the reviews are overwhelmingly positive, the reviews note long wait times and busy programs. Jason wrote: “They don’t have enough staff to provide needs for sick people, resulting in continued drug use, or self medicating.” Alum Lola wrote: “They do need more staff but I can honestly say if it wasn’t for RR I would still be doing what I was and wouldn’t have the respect I have from my dad or family.”
Alum on the Facebook page also seem to be in agreement that success in the program relies on personal motivation. One four-star reviewer critiqued, “It only works if u want it too if u don’t it will be just another place to get ur dope” while another four-star reviewer more hopefully commented, “It’s great for a person serious about wanting help.”
WHAT FRIENDS & FAMILY SAY
To date, Best-rehabs.com has received feedback from two loved ones for RRHS. Although theses family members gave conflicting feedback, they did agree about certain strengths. Both respondents gave four or five stars for family participation, facility cleanliness, and connectivity. In fact, one mother, who remains anonymous, could think of no weaknesses and wrote “Considerate, kind, knowledgeable staff.”
On the other hand, the other reviewer gave just one out of five stars for treatment effectiveness. “My teenage sister was inpatient at this facility,” the loved one wrote. “She went right back to her old ways immediately upon release from her program.”
RRHS is largely funded through federal, state, and local government grants and contracts. It also accepts Medicaid.