Rosecrance Harrison Campus

Rosecrance Harrison Campus Rockford Illinois

Providing substance abuse treatment programs for adults, Rosecrance – Harrison Campus offers evidence-based, 12-Step focused programs such as medically monitored detoxification, residential treatment, partial hospitalization, intensive outpatient care and recovery homes. Treatment programs feature individual, group and family counseling, education, spirituality and team building. Rosecrance – Harrison Campus also offers treatment programs for co-occurring mental health conditions including post-traumatic stress disorder.

ABOUT ROSECRANCE HARRISON CAMPUS

Founded as an orphanage for boys in 1916, Rosecrance is a private not-for-profit organization that now operates more than 40 behavioral health facilities in Chicago and Northern Illinois, Wisconsin, and Iowa. The Harrison Campus, in a suburban neighborhood five miles southeast of central Rockford, northern Illinois, offers medically monitored detox, residential treatment, outpatient care, and transitional living facilities for adult men and women struggling with substance abuse issues and co-occurring issues.

TREATMENT & ASSESSMENT

Residential treatment typically lasts 30 to 45 days, and the center also offers a partial hospitalization program (PHP) that runs five days a week, and an intensive outpatient program (IOP) that meets in the daytime or the evening, to suit a variety of schedules.

Programs are multidisciplinary, using a variety of approaches, including hands-on learning, educational groups, discussion groups, therapeutic processing groups, spirituality sessions, and 12-Step education. The center offers holistic options including art therapy.

Dually diagnosed clients are treated on a dedicated 14-bed unit. This unit is particularly well equipped to treat individuals struggling with PTSD, and gives priority admission to veterans.

The center also operates a transitional living facility, across the street from the main campus so that residents still have easy access to the adult treatment program. Transitional living facilities are open to adults and women with children.

STAFF CREDENTIALS

The treatment team includes doctors, nurses, and master’s level counselors. The 47 individuals polled by Best-rehabs.com to date on the staff’s level of training and experience gave it an average rating of 3.88 out of five stars.

ACCOMMODATIONS & AMENITIES

The center is situated on 10 acres of grounds, with outdoor dining space, a fitness center, a chapel, and a serenity walking path. Up to 97 clients at a time sleep in shared bedrooms in gender-separate units, and eat in a large, airy, canteen-style dining room. 14 of these beds are reserved for those with co-occurring orders. According to a brochure published by the facility, detox is provided on a dedicated 24-bed unit. The 49 individuals polled by Best-rehabs.com to date on the center’s cleanliness gave it an average rating of 4.3 stars.

WHAT ALUMNI SAY

Alumni reviews submitted to Best-rehabs.com were mixed to positive. The 17 alumni polled on how strongly they would recommend the center gave an average rating of 3.7 out of five stars. Reviewers also gave the facility average ratings of 3.2 out of five stars for its counseling options (based on 20 reviews), 2.7 out of five stars for its holistic options (based on 19 reviews), and 3.9 out of five stars for its family participation (based on 20 reviews).

Recurring criticism cited delays in seeing medical and counseling staff, counselor shortages, and difficult relationships with staff. However, alumni also repeatedly praised the education they received at the center as well as the counselors and the general environment, and several alumni credited the facility with their continued sobriety. “Positive attributes include, the environment, the counselors, exercise and the room/outdoor area. However, there were not enough counselors and it was hard to see the psychiatrist,” one alum wrote in a representative review.

WHAT FRIENDS & FAMILY SAY

Reviews from loved ones were mostly positive, with some recurring complaints. On the question of whether they would recommend treatment, on the same scale from one to five, 27 loved ones gave the facility an average rating of 3.93 out of five stars. Loved ones also gave the center average ratings of 4.04 out of five stars for its family program (based on 26 reviews), 3.62 out of five stars for its counseling options (based on 26 reviews), and 3.17 out of five stars for its holistic offerings (based on 24 reviews).

Reviewers repeatedly praised the center’s caring, knowledgeable staff, pleasant environment, and ease of access. However, several reviewers noted that treatment wasn’t successful for their loved one, and observed a generally high relapse rate. “Staff our knowledgable. Friendly. Clean center. Person has been there three times already. Whatever they are doing is not working,” one anonymous reviewer wrote in a representative review. Other reviewers complained of long waiting lists and a lack of contact with family members.

WHAT STAFF SAY

All three of the staff members polled by Best-rehabs.com to date gave positive feedback, indicating that they would recommend treatment at this facility. “Staff are professional, have Master’s Degrees in Counseling. They care about people. Waiting lists to get in were long,” one anonymous staffer wrote in a representative review.

FINANCING

Rosecrance accepts private insurance, self-pay, and Medicaid, and has a relationship with American Healthcare Lending, for those clients who need to take out a loan to cover the cost of treatment. Rosecrance also actively raises funds to provide charity care for eligible clients. The 47 individuals polled by Best-rehabs.com to date on the center’s affordability gave it an average rating of 3.6 out of five stars.

Reviews about Rosecrance Harrison Campus

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  • Excellent.Clean. Highly trained staff. Not accessible to people who can't afford to pay for their own treatment or don't have excellent private insurance. However, even the daily copay with insurance is unattainable for many.
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  • Great accommodations and food. Most of the staff very caring. Didn’t care to hear about the personal lives of the staff. Especially the “woman” who looked like Shaggy from Scooby Doo. I’m sure they won’t post this.
    Rosecrance CHANGED MY LIFE!!! I am SOOOO GARATEFUL for this wonderful place! Wonderful food, amazing staff, awesome environment. I would recommend it to ANYONE!!!!
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  • I went to rosecrance after I left the nurses refused to give my vivitrol shot, they told me to pick it up for my doctor since I was no longer a patient. I got there and was told I cold not pick it up because I wasn't a Doctor or Nurse. They said they would contact my doctor but didn't. Now they don't answer my calls and my doctors office and vivitrol manufacture have both told me you can't get a hold of rosecrance it is impossible. I guess they only answer the phone when they know Insured patience are coming in
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  • I had sent my daughter to Rosecrance after numerous failed attempts in our home area. Within 2 weeks I noticed changes taking place. The staff is compassionate and thurough. They are there for the right reasons. They love the kids. Rosecrance is comparable to the Mahon clinic but for mental health. I will re commend to anybody.
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  • Supervisor is a mean person the employees alot of unfair treatment with the schedule purposely.......
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  • I can't think of any strengths. Way too strict. Counselors are walking textbooks. Staff are power tripping. Volleyball was fun.
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  • My 39 year old son went in for detox and rehab for alcohol and Xanax abuse (he has a prescription). He has also suffered from depression over the years. Unfortunately they don't handle dual diagnosis. He didn't get to see a psychiatrist until three weeks into his treatment. That was the week before he was discharged and for one session only. He really felt that he needed more one on one sessions with the psychiatrists. He had tried AA over the years and was not a believer in the 12 step system they employ, yet Rosecrance would bus them to a rundown part of town to attend AA meetings. They need alternative treatments for people who have tried AA or NA and have not found them helpful or even resent going to them. His counselor was nice enough but his only qualification was that he was a recovering alcoholic himself. The food, according to my son, was edible and the living facilities were satisfactory. They kept him busy with different activities such as sports or art classes, yet he didn't feel he got the help he needed for his mental frame of mind. So the second day home he was drinking again and taking Xanax. I'm sure others have been helped that were in the right frame of mind. But unless the psychiatric problem is helped first, the substance dependence problem won't be controllable.
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  • Profit machine void of compassion. It's bad enough that so many in treatment are there strictly for legal reasons or to emptily satisfy another. No dual diagnosis, no individualized treatment. AA/NA is an untouchable scapegoat that companies like this lean on. They also do not serve actual food.
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  • Effective treatment at a great facility.
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  • It was good.
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  • Clean, nice family programs Some counselors are inexperienced with addiction even though they have a certificate/degree in drug and alcohol counseling. Family weekend was always nice and informative. I'd recommend counselors that have somehow been affected by addiction.
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  • caring counselors.. it's a good place for people with no money or insurance
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  • Great staff Nice area and surroundings. Some of the other people there. Some upgrades are needed I would recommend this facility to those who do not for you Chicago is the right choice
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  • One on one time and Group councelling were great. No outside interference Family not allowed to be seen Got me clean. No frills. Clean and great amenities.
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  • kindly staff and good envirnoment
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  • They told me I was too high functioning and Rosecrans discharged me
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  • Nice facility with easy access The facility is good but it all depends on what the patient wants or how hard he/she trys A good facility but the patient must want the benefits and that is not an easy thing
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  • It has more than one location and is easy to get to. It seems to have a lot of recurring patients. It's treatment program doesn't have a lasting affect.
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  • Staff our knowledgable. Friendly. Clean center. Person has been there three times already. Whatever they are doing is not working. The person was rarely even able to use phone. I think the addict needs more connection to family and friends.
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  • Lovely grounds but the staff and beds weren't great. Research other facilities as well
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  • It was local for us. They have heavy case loads Long wait to get help.
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  • Quality of program was high...Im still sober 6 years later
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    That we have a facility like them in our area. To over booked that they cant take people. My husband went their and they weren't much of a help.
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  • Maintenance and education were nice. It was kind of expensive. Open, and comforting environment, with well educated staff members.
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  • It was obtainable for a close relative who had abuse problems and was in a correctional facility. Possibly followup could have been better. The facility was fine but unless the person really wants help it's very difficult at any facility.
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  • Well-trained, professional staff. Long waiting lists. Not enough inpatient beds available. Rosecrance is a great place to go for Treatment.
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  • very good staff and treatment facilities
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  • the staff was good...the location wasn't good but it's a great facility
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  • group counselling sessions were good speakers from afflicted people and families was kind of a weakness good group and one on one counselling
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  • They were caring and the staff was very helpful
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  • Staff are professional, have Master's Degrees in Counseling. They care about people. Waiting lists to get in were long. Go to groups, be serious about your treatment plan, don't give up. Have a good attitude. Let the staff help you. If you need help, ask for it.
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  • Let close family and friends in for meetings - upbeat environment, positive people and different options for treatment Kind of crowded They made me feel very comfortable and not ashamed. I almost didn't want to leave. ALMOST. Felt very comfortable.
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  • The communication was good here.
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  • Counselor to patient ratio is great-enough staff to treat all clients issues More funding is needed for those who don't or can't pay for services This is a very clean and modern facility They offer a whole host of different treatment options They anticipate what program will be needed for each patient They help each individual with problems that come up during treatment
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  • PLEASE READ!!! RESEARCH IT AND GO ELSEWHERE IF POSSIBLE!!! I hoped I would never be writing a review like this, I'm not that kind of person. I am so disappointed in the Rosecrance Rockford Facility and its management personal. My son was in for addiction. He was in the Rockford facility for 38 days. When we had questions, we always had phone calls returned back. Unfortunately once he returned home, he relapsed after a couple weeks. I notified his counselor immediately when I first suspected this and I was told he would follow up with my son and then get back to me. I never heard anything back. My son totally relapsed and it was obvious. I tried contacting his counselor again begging for a phone call back on 2 different days. I was asking for guidance on this situation and how to handle it. This is new ground for us and we needed help. He never called back. After the smoke cleared, my son decided to go back to rehab but he wanted to go back to Rockford. I contacted Rosecrance and asked to speak to the facility manager. I was told that he was gone for the day but would I mind speaking to the assistant mgrs voice mail, she was gone as well. I was reassured how loyal and responsible this person was and I would definitely get a phone call back the following day. This lady tells you this herself in her voice message. It's been 2 weeks and no one ever called. I know addiction is a tough thing and has a high relapse rate but ITS OBVIOUS AS LONG AS INSURANCE IS PAYING THE BILL, YOU'LL GET PLENTY OF SUPPORT. ONCE THE MONIES DONE, BEWARE, YOUR ON YOUR OWN. IMO, THIS PLACE IS A HIGH DOLLAR BUSINESS AND THEY CAN CARE LESS ABOUT YOUR LOVED ONES AFTER THEY LEAVE.
    Terrible experience. Asked to see doctor several times, but did not. Kept busy from 6:00 am until 10:30 pm. Do not have 5 minutes to yourself. Did not meet primary counselor for 4 days. Secondary counsellors are recovering addicts. They talk more about themselves than helping patient. Food is absolutely horrible. All you do all day is sit. No trips outside unless you smoke. I could not stand it and left after 6 days. They did not address my depression at all. You are with young people who you cannot relate to. I am doing fine and not drinking.
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    Terrible experience. The staff does not work professionally with family and patients. The managers gave us 1 hour notice at 8 am in the morning to come get our son. The reason given was his foul language. This after we had been told he was doing great the day before. My husband had to miss work and we had to negotiate the fact that we had a 2 hour drive. Granted, I don't like swearing either, but the big picture of recovery should be more important. Rosecrance is part of the problem, in that they took our insurance money and provided no alternative treatments. Just be very, very careful of this organization.
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  • The staff was good but the facilities were a downfall. Good care, great staff.
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  • Knowledge base of the staff was key to my loved ones recovery process. As the parent I was not always informed as I'd like to have been. My loved one had double issues, addiction and mental health concerns and this facility was well versed in this problem.
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  • Caring staff. Waiting list is too long. Excellent group counseling programs. Counselors are very qualified and trained. I highly recommend this agency.
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  • Keeps you busy all day is a strength. A weakness of the facility was Or off campus activities. More professional Dr. Exams to address any problems that you may have. The psych doctor was exceptional the best ever.
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  • The doctor was good. The conselors and staff were weaknesses. The conselor I had was rotten for ine thing she only learned her job from books she never ecpierienced going thru an addiction like some I have met so she was just so inpatioate about my situation thats why I left the facility. I have been battleing addiction for thirty years now I have health issues to deal with that now I cried wolf for so many years and now I am facing reality and its hard but I stopped on my own all I can say for someone goung thru addiction that there is alot more help out there then when I was going thru it.
    Do not come here. I was admitted on a Saturday morning and no doctor was available until Monday. I desperately needed benzodiazepines for my severe alcohol withdrawals. The nurse ignored my pleas for medical intervention saying "no doctor = no medication." Monday morning the doctor saw me, immediately prescribed me medicine. I left after a few days because my faith in the staff was gone. I have been sober over two years now due to being very active in the AA program. I was never billed by Rosecrance.... He made a smart call not to bill me. Also there were not sufficient counselors available and no "12-Step" meetings exist....odd they advertised that. Opiate addicts all complained they weren't getting enough medicine either. Do not go here if you are expecting to experience acute withdrawal symptoms. Go to an emergency room. Then meetings meetings meetings.......
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  • Good education. Good experience overall. They do a poor job at helping you believe that you can do this the rest of your life.
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  • The conditions of the facility were great but the staff were terrible!
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