ABOUT HERITAGE BEHAVIORAL HEALTH CENTER
Located in Decatur, Ill., Heritage Behavioral Health Center, Inc. offers a range of community-based treatment services for individuals of all ages struggling with substance abuse and mental health disorders.
Of its many services, the established nonprofit provides medical detox, residential, and outpatient treatment for adults, outpatient services for adolescents, and outpatient mental health services for children, teens, and adults. A methadone maintenance program and HIV counseling are also available.
TREATMENT & ASSESSMENT
According to the facility’s website, residential treatment is designed to stabilize clients, effectively preparing them for outpatient care. In psychoeducational group therapy and individual counseling, clients develop essential life skills to foster independence during recovery. All clients, prior to program completion, work with staff members to develop an effective aftercare plan.
Depending on their needs, adults may access two levels of outpatient care. In Level I, consisting of up to eight hours of treatment per week, they’ll focus further on developing life skills and gain insight into their addiction along the way. With similar therapy goals, Level II offers nine to 24 hours of treatment per week.
Heritage’s adolescent outpatient services are designed for teens ages 12 to 17. Teens benefit from treatment modalities available to adults, with added family counseling, anger management training, didactic groups, and case management.
Additional Heritage services include opioid maintenance therapy (OMT) and HIV counseling and education.
STAFF CREDENTIALS
There is currently no information provided by the center regarding its treatment staff. However, the five reviewers polled by Best-rehabs.com on the staff’s level of training and experience shared an average rating of 4.6 out of five stars.
OMT takes place in a clinical setting overseen by nursing staff.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the center regarding its living arrangements and related offerings, yet the same five reviewers gave 3.8 out of five stars for the center’s accommodations.
WHAT ALUMNI SAY
The only alum polled by Best-rehabs.com as of this writing gave a mostly positive review, giving the facility five out of five stars for its co-occurring disorder treatment, family participation, and affordability, but just one out of five stars for both its exercise and holistic offerings. “This facility has helped people in my family and also friends,” they commented. “The counselors know what they are doing to help with the problems you have.”
Third-party review sites yielded mixed reviews. On the center’s Facebook page (which the facility may have the ability to edit), reviewer Doug wrote: “Words cannot possibly express the gratitude that I have for all of the staff and counselors and wonderful people at H.B.H.C.” and gave the facility a perfect five out of five star rating[1] On Google, where the facility earned an average rating off 4.2 out of five stars across four reviews, Terry wrote: “Very good people doing very good work.”[2]
But on Yelp, CiteHealth, and HealthGrove, a total of five reviewers described the staff as uncaring, apathetic, even “belligerent.”[3][4] “I never felt like I was treated with any kind of concern at Heritage,” James, one of the two one out of five-star reviewer reporting to HealthGrove, wrote.[5]
WHAT FRIENDS & FAMILY SAY
Of the four loved ones polled by Best-rehabs.com at time of writing, three indicated that they would recommend treatment here. Despite remaining neutral on this question, the fourth wrote anonymously: “I thought that it was overall a great facility, it just needs more program expansion.”
Together, the four shared average ratings of 4.25 out of five stars for the counseling options, and four stars for the family participation. In their commentary, loved ones commended the staff and treatment effectiveness, but two felt that treatment was hampered by a lack of resources, one citing long wait times, the other reporting a “lack of funding.”
WHAT STAFF SAY
The single staff member surveyed by Best-rehabs.com at time of writing, found treatment here quite effective and gave the facility a generally positive review. “The clients that did learn to live and work the program have much pride; they were very thankful for the help,” the staffer wrote. However, they mentioned that some staff members were not fully trained in crisis and detox.
FINANCING
The facility’s website notes that Medicaid, insurance, self-payment, and county funding are accepted. Together, the five Best-rehabs.com survey respondents gave the facility an average of four out of five stars for its treatment affordability.