ABOUT WELLS CENTER
Founded in 1968, nonprofit Wells Center is a sub-acute detox center in Jacksonville, Ill. that provides 24-hour medical monitoring for substance abuse and withdrawal, as well as residential and outpatient programs for adults and outpatient care for adolescents.
Wells Center focuses on serving a catchment area of Morgan, Scott, Greene, Calhoun, and Jersey Counties, but services may also be provided to individuals who live beyond this area.
TREATMENT & ASSESSMENT
Wells Center provides little detail about its treatment programs, though alumni polled by Best-rehabs.com indicated that treatment used the 12-Steps.
The detox program provides 24-hour medical monitoring. The next most intensive level of care, residential treatment, is available only for adults aged 18+, and uses individual, group, and family therapy; Wells Center particularly notes that treatment is also available for loved ones who have been affected by an individual’s addiction.
A dedicated women’s program prioritizes treating pregnant and postpartum women.
For adolescents (aged 12 to 18), Wells Center provides community-based treatment services in agencies and schools. Like adult treatment, adolescent programming comprises individual, group, and family counseling; adolescent counseling can address problems in clients’ social, legal, peer, family, and school lives.
Wells Center also provides extensive correction programs for incarcerated individuals, as well as HIV/AIDS education and referral services and prevention/education services.
There is currently no information provided by the center regarding its treatment staff, however, the six individuals polled by Best-rehabs.com to date on the staff’s level of training and experience gave it an average rating of 4.17 out of five stars.
ACCOMMODATIONS & AMENITIES
For residents, the Wells Center has a strict and lengthy list of contraband items on its website, including perfumes, hair products, chocolate, outside food or drink, coffee, and cell phones, to name a few. The six individuals polled by Best-rehabs.com to date on the facility’s cleanliness and exercise/leisure provisions gave them average ratings of 4.5 stars and 3.5 stars respectively.
WHAT ALUMNI SAY
Feedback from alumni polled by Best-rehabs.com to date was mostly positive: of the seven alumni polled at the time of this writing, four gave positive reviews, two gave mixed reports, and just one gave a negative review. “Warehousing for people off the street who are just looking for a place to live for the next 30-45 days,” the negative reviewer wrote anonymously — a criticism not echoed in any other reviews.
The four alumni polled on the facility’s performance in a variety of treatment metrics painted a picture of a somewhat bare-bones program, giving the facility average ratings of 3.25 stars, three stars, and two stars respectively for its counseling options, family participation, and holistic offerings. These ratings were reflected in reviewers’ comments: though alumni repeatedly praised the program and staff and noted that treatment had been successful — “The most effectiveness center I have ever been to,” Tina wrote in a representative review — there were also repeated references to a lack of holistic offerings, family programming, and/or specialized addiction services. “They have budget and financial issues..so aren’t as able to bring in some of the new holistic options and are limited in staffing,” Edward wrote, and alum Sean would have liked to see staff specialized in treating sex and meth addiction.
Secondary sites yielded mostly positive coverage at the time of this writing, with four five-star ratings on Facebook, and on CiteHealth, two five-star ratings and a one-star rating.  “I thought I felt really, really bad on entering: felt WORSE on leaving,” wrote the single negative reviewer, citing a bad experience with detox; however, other reviewers repeatedly expressed gratitude to the facility and described finding lasting peace thanks to its services. “The wells center is an excellent facility and has the greatest staff. I would recommend it to anyone who is serious about getting help with an addiction problem. I owe them my life,” an anonymous reviewer wrote in a representative review to CiteHealth.
WHAT FRIENDS & FAMILY SAY
Both of the loved ones polled by Best-rehabs.com to date gave positive feedback. “They are family oriented and very supportive. Counseling is great!” one anonymous reviewer wrote, while the other praised the “very well qualified staff.”
Wells Center accepts private insurance, state Medicaid, and self-pay. A sliding fee scale is available for those clients who qualify for DHS/DASA assistance. Services are also subsidized by county funding, the United Way, and private donations. The six individuals polled by Best-rehabs.com to date on the center’s affordability gave it an average rating of 4.17 out of five stars.