ABOUT KENTUCKYONE HEALTH — OUR LADY OF PEACE
KentuckyOne Health is a private, nonprofit healthcare organization with over 200 locations in Kentucky and southern Indiana. As a renowned psychiatric hospital based in Louisville, Our Lady of Peace (OLOP) provides exceptional inpatient and outpatient treatment for adults and youth. The substance use and co-occurring disorder services offered include medical detox as well as ongoing medication-assisted treatment (MAT).
TREATMENT & ASSESSMENT
Clients can access walk-in assessments at the main Louisville hospital location or through Our Lady of Peace’s Lexington referral center. All addiction programs provide integrated dual diagnosis treatment and involve evidence-based therapies. Programming incorporates 12-step practices with education and individual and group psychotherapy, which draws on motivational interviewing (MI), dialectical behavior therapy (DBT), and cognitive behavioral therapy (CBT). Naltrexone (Vivitrol) for opioid dependence is also available.
The hospital’s outpatient clinic offers a five-day-a-week partial hospitalization program (PHP), and a four-day intensive outpatient program (IOP). An array of support groups are held on-site at three OLOP locations, including SMART Recovery, Alcoholics Anonymous (AA), and Gamblers Anonymous (GA). The hospital also hosts a free and open-to-the-public family education group weekly.
Adolescent treatment options include detox and inpatient treatment, a residential unit for females, and a PHP.
A free weekly aftercare group is available for six months to graduates of all treatment programs.
STAFF CREDENTIALS
KentuckyOne Health prides itself on having a culturally competent staff. Among the treatment team members listed on the Our Lady of Peace website are experienced psychiatrists, certified alcohol and drug counselors (CADC), addiction medical specialists (ASAM), empathetic social workers and master’s-level therapists, spiritual care counselors, and skilled art therapists.
ACCOMMODATIONS & AMENITIES
Photos on the 220-bed facility’s website show clean, shared rooms and group meeting areas with a clinical atmosphere. Our Lady of Peace also has a chapel on-site. Transportation is provided for daytime outpatient clients.
WHAT ALUMNI SAY
Of the seven former clients assessed by Best-rehabs.com, five provided mostly positive feedback; two others were lukewarm or negative. Alumni consistently praised the staff and the collaborative nature of treatment, including client participation and staff teamwork. These reviewers characterized the staff as sensitive and compassionate, although one cited limited access to a physician as a weakness, a complaint echoed across review platforms. Metrics measuring staff preparedness and the cost of treatment received the highest average ratings from alumni.
Staff’s Level of Training and Expertise: 3.7/5
Affordability: 3.7/5
However, data for various aspects of treatment suggested a more limited program. Two alumni noted a lack of relaxation-oriented therapies such as massage (a sentiment shared by loved ones and staff polled by Best-rehabs.com).
Holistic Offerings: 1.4/5
Counseling Options: 2.4/5
Similarly, alumni rated recreational activities poorly, though they indicated general satisfaction with other amenities and the facility’s cleanliness.
Cleanliness and maintenance: 3/5
Elsewhere, negative written reviews and ratings for Our Lady of Peace were dominant. While 77 individuals (alumni and loved ones) contributed to an average rating of 3.2 out of five stars on the facility’s official Facebook page, 80 Google ratings averaged just 1.8 out of five stars, and all six Yelp reviewers granted just one out of five stars.
A few Facebook reviewers reported a need for more transparency regarding OLOP costs and billing procedures, and others noted that the facility was unclean. Most complaints centered on ineffective treatment. Contradicting common depictions of staff as uncaring, a few reviewers expressed gratitude towards specific employees for their helpful advice.[1]
On Yelp and Google, however, the most frequent comment was that staff members were disrespectful. Complaints about unhelpful treatment and billing issues were also common. Favorable reviews tended to be moderate, such as one on Google, which mentioned that the hospital could be helpful despite being unpleasant.[2] [3]
WHAT FRIENDS & FAMILY SAY
Two of the ten loved ones assessed by Best-rehabs.com would not recommend the facility, while the other eight highlighted some combination of a comfortable, welcoming environment, successful recovery, or competent staff.
Staff’s level of training and experience: 3.9/5
One anonymous loved one wrote: “They offered great counseling for the patient and parents.”
Family participation: 4/5
In addition to mirroring alumni complaints, parent reviewers on Google, Yelp, and Facebook also reported long wait times for service.
WHAT STAFF SAY
Prominently displayed on this facility’s website is the fact that Our Lady of Peace received a “Best Places to Work in Kentucky” designation in 2017. Both staffers assessed by Best-rehabs.com would recommend the facility. They praised their coworkers and rated the affordability of treatment three stars each. One expressed concerns about the cost for some clients.
Ten Glassdoor reviewers gave an average rating of just two out of five stars. Some reported insufficient training, although others praised their colleagues as both hardworking and professional.[4]
FINANCING
At the time of this writing, the Our Lady of Peace website indicates that three commercial, two exchange, and most Medicare and Medicaid options are accepted for payment. Financial assistance is also available for those who qualify.
[1] Best-rehabs.com. https://www.facebook.com/pg/kentuckyonehealthourladyofpeace/reviews/
[2] GoogleReviews
[3] https://www.yelp.com/biz/kentuckyone-health-our-lady-of-peace-louisville-2
[4] https://www.glassdoor.com/Reviews/Our-Lady-of-Peace-Louisville-Reviews-EI438830.0,17IL.18,28_IM509.htm