ABOUT MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
A nonprofit hospital located in Baltimore, Md. since 1898, MedStar Franklin Square Medical Center offers residential and outpatient services through its Department of Psychiatry. Adults, adolescents, and children with behavioral health issues may receive treatment.
This facility operates under the MedStar network, which also has a location in Olney.
TREATMENT & ASSESSMENT
Details about the facility’s behavioral health services are limited. Outpatient treatment is available for any age group while residential services are only offered to adults and adolescents. The department also has a geriatric services team and a school-based mental health program.
STAFF CREDENTIALS
Treatment is administered by nurses, psychiatrists, and psychologists. One review from a loved one received by Best-rehabs.com at the time of this writing awarded five out of five stars for both the staff’s level of training and experience and the program’s expertise in treating co-occurring disorders.
ACCOMMODATIONS & AMENITIES
Information about living conditions are not listed on MedStar Franklin’s website to date, though a review from the loved one of a former client gave five out of five stars for accommodations and amenities, meals and nutrition, and cleanliness.
WHAT ALUMNI SAY
Best-rehabs.com has no review coverage from alumni of MedStar Franklin to date, but on secondary sites, response to the facility as a whole is mixed. On Google, 180 reviewers to date rated the facility an average two out of five stars, with 46 positive reviews, two mixed, and 132 negative. On Yelp, 36 recommended reviewers rated the facility an average 2.5 out of five stars, and of 10 unrecommended reviewers, eight gave the facility a negative review and two a positive one.
Reviewers were split on the quality of accommodations and care from staff, though most seemed to agree that the waiting times were too long. Note, few of the reviews pertained specifically to the facility’s behavioral health services.
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Best-rehabs.com to date reported positively on their experience with MedStar Franklin. The anonymous loved one rated the facility a perfect five stars in all 15 categories surveyed, including treatment effectiveness, family participation, and affordability. They wrote: “Attentiveness, prep for coming back to society, finding resources, citing addiction in every facet were all great. The staff was really accommodating and treated my brother like family. He was happy there…”
WHAT STAFF SAY
On Indeed, 39 current and former employees to date rated MedStar Franklin as a whole facility an average four out of five stars, rating it 3.6 stars in management and 3.7 stars in company culture, suggesting more positive reactions from staff members. In general, employees praised their co-workers and the communication between management and staff. A nurse wrote: “great place to work. great location. awesome coworkers. good benefits, amazing doctors. Always had what was needed to do my job to the best of my ability.”
FINANCING
MedStar accepts insurance and offers financial assistance to those who qualify. The facility’s website states that no one is turned away due to an inability to pay.
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