ABOUT NEW FRONTIER TREATMENT CENTER
Directly east of Reno in the city of Fallon, the nonprofit New Frontier Treatment Center (NFTC) provides residential and outpatient care to adults and adolescents in rural Nevada. Services include Native American bilingual and bi-cultural, evidence-based treatment for drug, alcohol, and gambling addictions, along with specialized programming for co-occurring substance use and other mental health disorders. On-site social model detoxification is available, as well as telehealth sessions for remote, rural counties and drug court services for court-ordered clients.
TREATMENT & ASSESSMENT
Clients may be referred to New Frontier Treatment Center by the criminal justice system or another government agency, an employer, family members, or by self-referral, according to the facility’s website. The state-contracted center gives priority to pregnant or injection-drug-using individuals. Each client must undergo a physical and be medically cleared before beginning treatment. An initial screening for admission can be conducted by phone or on a walk-in basis.
Among the diverse treatment modalities utilized at NFTC are Native American practices such as smudging, a Talking Circle, or drumming; cognitive behavioral therapy (CBT); motivational interviewing; trauma-focused eye movement desensitization and reprocessing (EMDR) or; ; and 12-step facilitation. Random drug testing is required.
There are three levels in the center’s residential program: detoxification, four to six weeks of high-intensity treatment, and advanced recovery. During the middle phase, residents participate in a highly-structured schedule, which includes individual and group therapy, educational sessions, a weekly family meeting, peer support groups, and exercise and recreation. The low-intensity advanced recovery program allows residents to remain at the center for up to two years, during which they focus on life skills training and case management services. The latter includes support for developing social support systems, finding housing and employment, and addressing legal issues. Throughout treatment at NFTC, support for strengthening family relationships is a priority.
The center hosts several outpatient specialized groups, which address such topics as gender-specific concerns, anger management, domestic violence, parenting, and finances.
New Frontier Treatment Center employs master’s-level social workers and therapists, who also provide guidance to interns on-site. All residential staff hold state detox technician certification.
ACCOMMODATIONS & AMENITIES
The New Frontier Treatment Center 28-bed residence in Fallon was built in 2008, according to the facility’s website. The facility also operates donation centers for food and clothing, and several items in the residence have been donated. Additional outpatient facilities are located in Lovelock, Elko, Wendover, and Caliente/Pioche.
While NFTC is a tobacco-free organization, smoking cessation assistance is provided. Few other details regarding living arrangements or related offerings are available on the facility’s website, besides information about limited access to phone calls and visitation.
Feedback from three alumni polled on the facility’s outside connectivity policies as well as on exercise and leisure activities was moderately critical. Overall ratings for accommodations were relatively low, although two alumni rated the facility’s cleanliness and upkeep five out of five stars. Just one of five reviewers awarded ratings of more than three stars for meals and nutrition or general accommodations.
WHAT ALUMNI SAY
To date, Best-rehabs.com has received feedback for New Frontier Treatment Center from five former clients. Two reviews were favorable and three critical.
Feedback on staff was mixed. One alum wrote that “everyone is nice and understanding,” but rated the staff’s level of training and experience just two out of five stars. The two additional ratings of this metric available from alumni were three and four stars. One repeated complaint was about staff communication and attitudes. Disorganization was another.
Despite a clear emphasis on the facility’s website on the array of activities and approaches to therapy available, ratings forwere just in the one- and two-star range and counseling options were rated two and tree stars.
Two alumni, including one who rated the effectiveness of treatment five stars, reported a lack of adequate. “When my treatment was done, so were they,” one wrote. The other expressed frustration that they were “discharged from detox with no follow-up plan.”
On the other hand, data included two maximum five-star ratings for the affordability of treatment. One alum noted that they recommended the program to others despite its weaknesses (including very little one-on-one counseling) because overall the NFTC program saved their life. The most positive reviewer emphasized the fact that clients needed to be assertive to get the help they needed.
Four reviews on the center’s official Facebook page, which staff can monitor, were not at all mixed: each rated NFTC five out of five stars. One concurred with the Best-rehabs.com reviewer about the need for clients to want and commit to the treatment in order to succeed. Another specifically thanked the staff for their “support and knowledge.”
New Frontier Treatment Center offers an array of options for covering the cost of services. The center’s website notes that coverage is in-network for most insurance plans and a payment plan can be arranged for self-pay clients. Pricing is based on a sliding scale.