WestCare Nevada

WestCare Nevada

ABOUT WESTCARE NEVADA

The WestCare Foundation is a national nonprofit organization that provides health care in multiple states across the country. Through facilities in Las Vegas and surrounding areas, WestCare Nevada helps individuals struggling with substance abuse through multiple services, including residential treatment, outpatient care, and sober living.

The applicable centers are part of the 27 (11.9%) of the facilities in the state to provide medically-monitored detox and of the 116 (51.1%) Nevada centers to offer programming to individuals with co-occurring disorders. Through its various facilities, the organization offers programs for men, women, veterans, adolescents, and individuals involved in the criminal justice system.

TREATMENT & ASSESSMENT

WestCare programs are evidence-based and utilize a client-centered approach. The Las Vegas Community Triage Center and Reno Community Triage Center (CTC) provide medically-monitored detox services to adult men, women and veterans. Once their withdrawal symptoms are managed, clients receive a discharge plan, which may include services at the organization’s other facilities.

Two Community Involvement Centers – Las Vegas and Pahrump – provide intake and assessment, an intensive outpatient program (IOP), and standard outpatient program (OP). Treatment is gender-specific and utilizes the evidence-based MATRIX Model. Group counseling focuses on changing negative behavior patterns, teaching effective coping and decision-making skills, and building a supportive network.

For those who require more structure and intensive programming, the organization runs multiple residential facilities that provide gender-specific treatment for men, women, pregnant and postpartum women, and veterans. Inpatient treatment is founded in 12-step principles and includes individual counseling, group counseling, relapse prevention, and education. Specialized sessions address topics such as trauma and parenting skills.

The organization offers dedicated programs for adolescents, which is a feature of only 47 (20.7%) Nevada treatment facilities. These include a 24/7 crisis hotline, emergency shelter and detox services, prevention services, street outreach, residential and outpatient substance abuse treatment, and transitional living.

STAFF CREDENTIALS

According to the facility’s website, treatment teams are comprised of psychiatrists, nurses, social workers, and case managers who work under the supervision of a medical director. In Nevada, 97.5 percent of all substance abuse treatment centers have continuing education requirements for staff. The 10 individuals polled by Best-rehabs.com to date on the matter awarded high praise to facility staff.

Staff Level of Experience and Training: 4.1/5

ACCOMMODATIONS & AMENITIES

The organization’s website provides few details regarding its residential facilities, but the 11 individuals polled by Best-rehabs.com on the specific aspect of the facility indicated that the facilities were well-maintained.

Facility’s Cleanliness and Upkeep: 4/5

WHAT ALUMNI SAY

The eight alumni polled by Best-rehabs.com at the time of the writing provided mainly positive feedback. Many shared particular praise for the staff, notably the counselors. An anonymous reviewer reported that the facility’s greatest strength was its “Great Counselor’s,” and added, “They make you feel welcome and not like you are a disgrace to the outside world and that your life does mean something.”

Other high ratings included the center’s affordability. “Good for someone with limited resources and needs to get help,” another alum wrote, emphasizing the facility’s straightforward, no-frills approach. Overall, alumni indicated they would recommend the facility, though reported a lack of holistic offerings and offered mixed opinions regarding the amount of family participation.

Likelihood to Recommend the Facility: 4.1/5
Amount of Family Participation: 2.9/5
Holistic Offerings: 1.9/5

On Google at the time of this writing, 19 users generated a 3.4 out of five-star average rating for WestCare as a whole.[1] Reviews were highly varied, some praising the staff, some criticizing it. Detox services also received both negative and positive feedback; however, the outpatient program was consistently highlighted as a facility pro.

WHAT FRIENDS & FAMILY SAY

The three loved ones polled by Best-rehabs.com at the time of this writing offered more varied feedback. D.T. reported that there is “not enough councceling” and added, “They tried, but don’t seem like staff was qualified enough.”

Another anonymous loved one wrote: “Clean facility, staff firm but fair, organized,” but also noted, “visitors need more access.” Still, this individual gave four- out of five-star ratings for holistic offerings, counseling options, and whether or not the program was worth the cost.

The third loved one provided the most critical review, offering two stars for counseling options and treatment of co-occurring disorders.

WHAT STAFF SAY

To date, the sole staff member polled by Best-rehabs.com provided lukewarm ratings of two stars for the center’s holistic offerings and three stars for the counseling options available, but high ratings of four stars for admissions & discharge procedures and five stars for treatment of co-occurring disorders.

On Indeed, where the entire WesCare organization has 3.9 out of five stars from 78 current and former employees to date, four Las Vegas-based staff members shared positive experiences.[2] The facility’s environment was described as “supportive” and “accommodating.” One anonymous reviewer did note, “The hardest part of the job is making sure that patient safety is not compromised.”

FINANCING

The center currently provides no information on its website regarding costs; however, the eight individuals polled in the category gave above-average ratings for the center’s cost.

Affordability: 3.8/5

[1] GoogleReviews

[2] https://www.indeed.com/cmp/Westcare/reviews

Reviews about WestCare Nevada

  • Accommodations & Amenities
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clean facility, staff firm but fair, organized. visitors need more access treatment of patient requires more time than patient believes, program works well if patient fully accepts it
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  • Strengths: Group meetings. Location. Staff help .Weaknesses: Phone calls Good location helpful counselors
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  • Great Counselor's but food was not the best. They make you feel welcome and not like you are a disgrace to the outside world and that your life does mean something.
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  • Good programs for recovery. Too many patients more individual care needed. It was a very good experience for me and helped me get my life back.
  • Treatment Effectiveness
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  • Free, easy to enroll. No smoking, not many programs, close minded. It's designed to detox and place users in long term recovery houses and give guidance.
    • Accommodations & Amenities
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    If they offer you to meet in groups, do it. If they offer you to go to therapy do it. Not enough councceling. No help as to what to do when they get out.
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  • Good program but unorganized
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  • It works. I think a lack of funding is the biggest problem, alao so the time you have to wait on their waiting list. It helped me quit herion.
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  • Worth the cost but needs more connectivity.
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  • location and staff were good but too small. Good for someone with limited resources and needs to get help
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  • Medications offered was a strength. Lack of space was a weakness. They helped me get clean
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  • It is not expensive. The staff seem hard and uncaring and want to get patients out quickly. I think if you really care about helping someone you love this place is not it. The rate of success is low and even though this place is not expensive it is not worth it. You really should find a way to get insurance and find a better place.