ABOUT WEST HILLS HOSPITAL
Located in Reno, Nev., West Hills Hospital is a private, free-standing acute care psychiatric hospital that provides behavioral and mental health care services. The facility, which treats substance abuse through inpatient medical detox and intensive outpatient programs (IOPs), is among 80 substance abuse treatment centers in the state.
TREATMENT & ASSESSMENT
West Hills Hospital’s medically-managed detox program for alcohol and drugs is intended as a short-term inpatient measure, designed to stabilize patients for a quick transition to lower levels of care. Services include medication management, comprehensive educational and skills building, process group therapy, and recreational therapy.
The facility offers IOPs for mental health, substance abuse, and dual diagnoses. The chemical dependency IOP operates morning and afternoon sessions three days per week for three hours each. The curriculum includes process and educational groups focused on recovery, relapse prevention, and training in life, relationship, and communications skills, as well as aftercare planning.
STAFF CREDENTIALS
West Hills Hospital is accredited by The Joint Commission. Medical detox is supervised by a physician, and the facility also employs nurses and master’s level counselors.
ACCOMMODATIONS & AMENITIES
West Hills Hospital is a 95-bed facility, which welcomes visitors at designated hours. A virtual tour revealed simple bedrooms shared by two patients and a modest clinical facility with a cafeteria-style dining room.
WHAT ALUMNI SAY
At the time of this writing, six alumni polled by Best-rehabs.com to date offered mixed feedback. However, the four alumni polled extensively had mainly favorable impressions, generally approving of the facility and its staff.
Facility’s Cleanliness and Upkeep: 3.5/5
Staff’s Level of Experience and Training: 3.3/5
Several former clients commended the staff and awarded isolated praise for the food and aftercare provisions. Although others expressed satisfaction with staff, they indicated their efforts were not enough to overcome the facility’s problems, including its physical condition and lack of organization. Isolated criticism concerned “too much leisure time,” “impatient staff,” and of being “put on wrong medications.”
On secondary review sites, West Hills Hospital, as a whole, received generally mixed opinions, skewed to the negative: 2.3 out of five stars based on 59 reviews (alumni, loved ones, others) on Google reviews, 1.5 stars based on five recommended reviews on Yelp, one star based on 10 not recommended reviews on Yelp, yet four stars based on 196 reviews on Facebook, which the organization can manage. [1] [2] [3] [4]
Feedback about the facility was inconsistent, ranging from “great” to “ok” to “horrible,” with care and staff also characterized from one extreme to the other. Repeated comments concerned rude and unqualified staff, as well as a lack of staff.
WHAT FRIENDS & FAMILY SAY
The five loved ones polled by Best-rehabs.com to date submitted generally positive feedback for the facility, including its staff, the level of family participation in treatment, and its counseling options.
Amount of Family Participation: 4.2/5
Counseling Options: 3.8/5
Staff’s Level of Experience and Training: 3.6/5
Reviewers praised the breadth of disorders treated, “social aspect” of the program,“contact with family,” and “compassionate workers.” Isolated criticism cited a lack of things to do, high cost of treatment, and feeling that medication was prescribed too readily.
FINANCING
West Hills Hospital accepts most major private health insurance as well as Medicaid and Medicare. Collectively, the individuals polled on the matter felt the facility was overall affordable.
[1] GoogleReviews
[2] https://www.yelp.com/biz/west-hills-hospital-reno
[3] https://www.yelp.com/notrecommendedreviews/west-hills-hospital-reno
[4] https://www.facebook.com/WestHillsHospital/