West Hills Hospital

West Hills Hospital

ABOUT WEST HILLS HOSPITAL

Located in Reno, Nev., West Hills Hospital is a private, free-standing acute care psychiatric hospital that provides behavioral and mental health care services. The facility, which treats substance abuse through inpatient medical detox and intensive outpatient programs (IOPs), is among 80 substance abuse treatment centers in the state.

TREATMENT & ASSESSMENT

West Hills Hospital’s medically-managed detox program for alcohol and drugs is intended as a short-term inpatient measure, designed to stabilize patients for a quick transition to lower levels of care. Services include medication management, comprehensive educational and skills building, process group therapy, and recreational therapy.

The facility offers IOPs for mental health, substance abuse, and dual diagnoses. The chemical dependency IOP operates morning and afternoon sessions three days per week for three hours each. The curriculum includes process and educational groups focused on recovery, relapse prevention, and training in life, relationship, and communications skills, as well as aftercare planning.

STAFF CREDENTIALS

West Hills Hospital is accredited by The Joint Commission. Medical detox is supervised by a physician, and the facility also employs nurses and master’s level counselors.

ACCOMMODATIONS & AMENITIES

West Hills Hospital is a 95-bed facility, which welcomes visitors at designated hours. A virtual tour revealed simple bedrooms shared by two patients and a modest clinical facility with a cafeteria-style dining room.

WHAT ALUMNI SAY

At the time of this writing, six alumni polled by Best-rehabs.com to date offered mixed feedback. However, the four alumni polled extensively had mainly favorable impressions, generally approving of the facility and its staff.

Facility’s Cleanliness and Upkeep: 3.5/5
Staff’s Level of Experience and Training: 3.3/5

Several former clients commended the staff and awarded isolated praise for the food and aftercare provisions. Although others expressed satisfaction with staff, they indicated their efforts were not enough to overcome the facility’s problems, including its physical condition and lack of organization. Isolated criticism concerned “too much leisure time,” “impatient staff,” and of being “put on wrong medications.”

On secondary review sites, West Hills Hospital, as a whole, received generally mixed opinions, skewed to the negative: 2.3 out of five stars based on 59 reviews (alumni, loved ones, others) on Google reviews, 1.5 stars based on five recommended reviews on Yelp, one star based on 10 not recommended reviews on Yelp, yet four stars based on 196 reviews on Facebook, which the organization can manage. [1] [2] [3] [4]

Feedback about the facility was inconsistent, ranging from “great” to “ok” to “horrible,” with care and staff also characterized from one extreme to the other. Repeated comments concerned rude and unqualified staff, as well as a lack of staff.

WHAT FRIENDS & FAMILY SAY

The five loved ones polled by Best-rehabs.com to date submitted generally positive feedback for the facility, including its staff, the level of family participation in treatment, and its counseling options.

Amount of Family Participation: 4.2/5
Counseling Options: 3.8/5
Staff’s Level of Experience and Training: 3.6/5

Reviewers praised the breadth of disorders treated, “social aspect” of the program,“contact with family,” and “compassionate workers.” Isolated criticism cited a lack of things to do, high cost of treatment, and feeling that medication was prescribed too readily.

FINANCING

West Hills Hospital accepts most major private health insurance as well as Medicaid and Medicare. Collectively, the individuals polled on the matter felt the facility was overall affordable.

Affordability: 4/5

[1] GoogleReviews

[2] https://www.yelp.com/biz/west-hills-hospital-reno

[3] https://www.yelp.com/notrecommendedreviews/west-hills-hospital-reno

[4] https://www.facebook.com/WestHillsHospital/

Reviews about West Hills Hospital

  • Treatment Effectiveness
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  • I believe it helped many people overcome their addiction. Small CD unit. Needed remodeled.
  • Treatment Effectiveness
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  • It was over-filled with patients and understaffed to handle them all. But the staff did the best they could with what they had. No access to substances was a plus I guess. Too many people, not enough staff. Did not always feel safe with people in other parts of facility screaming or having break downs. Even with counselors still felt very alone in my time there.
    I would like to commend your employee who answers the phones she was able to answer the phone on one ring! and. I was very impressed she was very informative Pleasant kind and sincere I think she should be known as a valued employee.
  • Treatment Effectiveness
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  • They deal with both mental illness and drug addiction. There's not too much to do. This place was really a last resort. If you have another option, you should probably go with that.
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  • This place was horrible. I needed the help i got thanks to everyone at west hills hospital my biggest worry was the paients half of them where sick and never got treatment for care inside and out so think about SI OR GOING INTO THIS CENTER it was all i could think about it a big grem all day long I'll never go there again but thanks to all the staff ...
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  • I have been to this institution 3 times in 4 years. I would not recommend this place to anyone, now. Two years ago it was better.I was there for alcohol detox each time, however this time Nov 2015 I found the CD unit a catastrophe. Though the staff works hard, the entire CD unit is dis organized. From top to bottom. Good luck getting competent help, seeing your doctor, forget a therapist and "group meetings", I could do better. Apparently tey just want your MEDICARE Dollars..
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  • I was in twice for suicidal attempts aND each time the psychiatrist diagnostic me with different diagnosis and I was put on wrong medications. Too much leisure time. Also impatient staff. However, the food was good.
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  • able to deal with multiple issues. wants to start with medication to quickly. Give it a few days before automatically trying meds, especially for someone that has never taken them before.
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  • Social aspect and Contact with family were strengths of the facility. My brother had a good experience while he was there but the issue was not resolved and he had problems when he came home. They had to put him back in at another hospital.
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  • Compassionate workers. High cost. A family member was trying to get clean here. It seemed like a really nice place to get help.
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  • One counselor in particular is absolutely outstanding. Cannot give her enough credit; she should be training new counselors. I don't drink anymore; I figured things out and it's no longer a struggle. It was the best option available in Reno at the time. And still less expensive than the really famous places.
    • Treatment Effectiveness
    Continued care with psychiatric doctor once I left.
    • Treatment Effectiveness
    I was unable to visit while my friend was in the facility.
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  • My first time in care was 03/13/ 2009 Due to personnel reasons ,I made a conscience decision to drink. When I realized I was killing myself I went back due to the good job they did the first time.