ABOUT WESTCARE NEVADA
The WestCare Foundation is a national nonprofit organization that provides health care in multiple states across the country. Through facilities in Las Vegas and surrounding areas, WestCare Nevada helps individuals struggling with substance abuse through multiple services, including residential treatment, outpatient care, and sober living.
The applicable centers are part of the 27 (11.9%) of the facilities in the state to provide medically-monitored detox and of the 116 (51.1%) Nevada centers to offer programming to individuals with co-occurring disorders. Through its various facilities, the organization offers programs for men, women, veterans, adolescents, and individuals involved in the criminal justice system.
TREATMENT & ASSESSMENT
WestCare programs are evidence-based and utilize a client-centered approach. The Las Vegas Community Triage Center and Reno Community Triage Center (CTC) provide medically-monitored detox services to adult men, women and veterans. Once their withdrawal symptoms are managed, clients receive a discharge plan, which may include services at the organization’s other facilities.
Two Community Involvement Centers – Las Vegas and Pahrump – provide intake and assessment, an intensive outpatient program (IOP), and standard outpatient program (OP). Treatment is gender-specific and utilizes the evidence-based MATRIX Model. Group counseling focuses on changing negative behavior patterns, teaching effective coping and decision-making skills, and building a supportive network.
For those who require more structure and intensive programming, the organization runs multiple residential facilities that provide gender-specific treatment for men, women, pregnant and postpartum women, and veterans. Inpatient treatment is founded in 12-step principles and includes individual counseling, group counseling, relapse prevention, and education. Specialized sessions address topics such as trauma and parenting skills.
The organization offers dedicated programs for adolescents, which is a feature of only 47 (20.7%) Nevada treatment facilities. These include a 24/7 crisis hotline, emergency shelter and detox services, prevention services, street outreach, residential and outpatient substance abuse treatment, and transitional living.
STAFF CREDENTIALS
According to the facility’s website, treatment teams are comprised of psychiatrists, nurses, social workers, and case managers who work under the supervision of a medical director. In Nevada, 97.5 percent of all substance abuse treatment centers have continuing education requirements for staff. The 10 individuals polled by Best-rehabs.com to date on the matter awarded high praise to facility staff.
Staff Level of Experience and Training: 4.1/5
ACCOMMODATIONS & AMENITIES
The organization’s website provides few details regarding its residential facilities, but the 11 individuals polled by Best-rehabs.com on the specific aspect of the facility indicated that the facilities were well-maintained.
Facility’s Cleanliness and Upkeep: 4/5
WHAT ALUMNI SAY
The eight alumni polled by Best-rehabs.com at the time of the writing provided mainly positive feedback. Many shared particular praise for the staff, notably the counselors. An anonymous reviewer reported that the facility’s greatest strength was its “Great Counselor’s,” and added, “They make you feel welcome and not like you are a disgrace to the outside world and that your life does mean something.”
Other high ratings included the center’s affordability. “Good for someone with limited resources and needs to get help,” another alum wrote, emphasizing the facility’s straightforward, no-frills approach. Overall, alumni indicated they would recommend the facility, though reported a lack of holistic offerings and offered mixed opinions regarding the amount of family participation.
Likelihood to Recommend the Facility: 4.1/5
Amount of Family Participation: 2.9/5
Holistic Offerings: 1.9/5
On Google at the time of this writing, 19 users generated a 3.4 out of five-star average rating for WestCare as a whole.
WHAT FRIENDS & FAMILY SAY
The three loved ones polled by Best-rehabs.com at the time of this writing offered more varied feedback. D.T. reported that there is “not enough counseling” and added, “They tried, but don’t seem like staff was qualified enough.”
Another anonymous loved one wrote: “Clean facility, staff firm but fair, organized,” but also noted, “visitors need more access.” Still, this individual gave four-out of five-star ratings for holistic offerings, counseling options, and whether or not the program was worth the cost.
The third loved one provided the most critical review, offering two stars for counseling options and treatment of co-occurring disorders.
WHAT STAFF SAY
To date, the sole staff member polled by Best-rehabs.com provided lukewarm ratings of two stars for the center’s holistic offerings and three stars for the counseling options available, but high ratings of four stars for admissions & discharge procedures and five stars for treatment of co-occurring disorders.
On Indeed, where the entire WesCare organization has 3.9 out of five stars from 78 current and former employees to date, four Las Vegas-based staff members shared positive experiences. The facility’s environment was described as “supportive” and “accommodating.” One anonymous reviewer did note, “The hardest part of the job is making sure that patient safety is not compromised.”
FINANCING
The center currently provides no information on its website regarding costs; however, the eight individuals polled in the category gave above-average ratings for the center’s cost.
Affordability: 3.8/5