ABOUT CUMBERLAND MOUNTAIN MENTAL HEALTH CENTER IN CROSSVILLE, TN
Located in Crossville, Tenn., Cumberland Mountain is operated by Volunteer Behavioral Health (VBH), which has more than 15 recovery centers across Tennessee. Cumberland Mountain provides outpatient (OP) treatment and case management. Treatment ofis available.
TREATMENT & ASSESSMENT
According to the center’s website, Cumberland Mountain Mental Health Center has an addiction recovery program and outpatient therapy program. Evaluations are available at other VBH locations, including psychological and psychosexual ones.
Treatment may include individual, family, and group therapy. The center provides case management for adults and children, an older adults program of care management, psychiatric medication management, and a peer support center.
In the intensive outpatient program (IOP), clients meet three times per week for three hours each meeting. Meetings consist of group therapy, with on-going support andoffered as part of the program.
The facility’s website states Cumberland Mountain Mental Health Center also offers mobile crisis response, a Positive Action Prevention Program, Project BASIC, and Rental Assistance. The center also has supervised probation offender treatment, and a Community Treatment Collaborative, which works with the Board of Probation and Parole treatment contract.
There is currently no information provided by Cumberland regarding its treatment staff. The two individuals polled by Best-rehabs.com at the time of this writing rated the staff’s level of experience and training four and five out of five stars.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by Cumberland regarding its living arrangements and related offerings, but pictures depict a modest house flanked by yards and trees. Two reviewers polled by Best-rehabs.com both rated the facility’s cleanliness four out of five stars.
WHAT ALUMNI SAY
Best-rehabs.com has not received feedback from alumni of Cumberland Mountain Mental Health Center at the time of this writing.
However, the three alumni to leave feedback to YellowPages.com at the time of this writing rated Cumberland two one-star ratings and a three-star rating.  Two complained of poor treatment from staff and a third cited its rural location as a weakness. One alum, Hope, wrote: “A group of some of the worst therapists along with a revolving door of psychiatrists…Unimaginably terrible.” However, another alum praised the center’s staff, writing: “The Counselors are hard working, caring professional people, who are there to help you with the problems that you are going through.”
WHAT FRIENDS & FAMILY SAY
One loved one polled by Best-rehabs.com to date gave Cumberland mostly positive ratings. The anonymous loved one rated the facility four out of five stars in family participation, affordability, and counseling options. They wrote the facility boasted “A very well trained staff.”
In contrast, one anonymous loved one to date on CiteHealth rated Cumberland only one out of five stars. They complained the facility allowed parents to attend treatment sessions with their children without the child’s consent, writing: “I do not recommend this facility if you have an abused child and the abuser is one of the parents bringing the child to therapy.”
WHAT STAFF SAY
The one staff member polled by Best-rehabs.com to date gave a mostly positive review of Cumberland Mountain Mental Health Center. The anonymous employee rated the facility four out of five stars in family participation and affordability, three stars in counseling options, and two stars in holistic treatment offerings. They wrote: “Great employees, knowledgeable and compassionate,” but did mention: “Building is old, depressing, décor needs updating…brings the mood down.”
There is currently no information provided on Cumberland’s website regarding its costs. Bothand wrote the facility accepted Medicaid, state insurance, military insurance, and access to recovery (ATR) vouchers.