ABOUT PERMIAN BASIN COMMUNITY CENTERS TURNING POINT
Permian Basin Community Centers (PBCC) is a renowned treatment provider offering services for substance abuse and mental health disorders to residents in eight West Texas counties. The organization operates the Turning Point program for adults in Odessa, which is a highly intensive residential rehab facility that includes medically monitored detoxification. PBCC also provides a range of other substance abuse programs including outpatient, dual diagnosis, women-specific treatment, and adolescent treatment.
TREATMENT & ASSESSMENT
At PBCC, the focus is on providing structured and easily accessible treatment. Assessment can be initiated through an online questionnaire or a phone call.
The treatment program incorporates cognitive behavioral therapy and the principles of 12-step recovery, and is relatively short-term. The detoxification process typically lasts four to 10 days, followed by a 30- to 35-day residential treatment program. During the program, clients participate in individual, group, and family counseling sessions, as well as educational sessions on addiction, relapse prevention, and life skills.
Aftercare is an important aspect of the program and includes referrals to outpatient and sober living services for ongoing support once clients have completed treatment.
STAFF CREDENTIALS
According to the facility’s website, all professional staff members at PBCC maintain appropriate certification or licensing. The treatment team includes psychiatrists and registered nurses. However, the level of staff training and experience has raised concerns among some alumni, with an average rating of 2.6 out of five stars given by five alumni surveyed by Best-rehabs.com.
ACCOMMODATIONS & AMENITIES
Turning Point is a 42-bed facility that enforces a no-phone, no-books, no-magazines, and no-electronics policy. Details about recreational activities are not provided on the facility’s website. Overall, alumni have expressed positive feedback regarding the accommodations, with an average rating of 3.6 out of five stars.
WHAT ALUMNI SAY
Feedback from five alumni surveyed by Best-rehabs.com highlighted various common concerns and mixed satisfaction levels with the facility. The overall effectiveness of treatment received an average rating of 3.33 out of five stars. However, most aspects related to counseling, therapy, family participation, and inclusion of holistic practices received low ratings of less than 2.5 stars each.
Four out of five respondents expressed dissatisfaction with the treatment staff, describing them as disengaged and under-trained. On the other hand, positive comments were made about the volunteers and group meeting attendees.
Some aspects of accommodations received slightly higher ratings. Meals and nutrition received the highest average rating of four stars among the surveyed alumni. Cleanliness and upkeep received an average rating of three stars, while opportunities for exercise and leisure activities received 2.6 stars. Policies regarding connection with the outside world during rehab received an average rating of two stars, indicating unpopularity among alumni.
In more positive comments, alumni indicated that the admissions and discharge procedures were strong. When asked about the affordability of treatment, three out of three respondents gave ratings of three, four, and five stars respectively.
In addition to the Best-rehabs.com survey, four Google reviewers also provided mixed feedback, resulting in an average rating of 2.8 out of five stars.
On Facebook, where the facility has the ability to edit their page, Turning Point has an average rating of 4.3 stars across 21 reviews. In a representative review on Facebook, Alex wrote: “The treatment wasn’t easy on me and it didn’t cater to me. They have your best interest at heart. The tools are wholeheartedly given to you and you decide whether you want sobriety bad enough or not.”
FINANCING
Turning Point publishes its fees online, which are $150 per day for detoxification and $85 for intensive residential treatment. Sliding fee scales are available for clients with limited or no income or insurance coverage, and state funding is also provided to many clients.
[1]
[2]