ABOUT RIVERSIDE BEHAVIORAL HEALTH CENTER
Riverside Behavioral Health Center (BHC), located in Hampton, Virginia, provides short-term, hospital-based psychiatric and substance abuse treatment for adults, adolescents, and children. The facility specializes in treating individuals with dual diagnoses and co-occurring mental health disorders. Counselors at this facility also offer confidential referral assistance.
TREATMENT & ASSESSMENT
The treatment programs at Riverside BHC are designed to meet the immediate care and intervention needs of adults, teens, and children. The facility offers acute services for teens and children, as well as a long-term residential program for adolescents aged 12 to 17. Patients can initiate the intake process by phone or through an on-site evaluation. Individuals struggling with addiction must be experiencing withdrawal symptoms or significant mental or physical effects from excessive drug or alcohol use.
As part of the treatment process, Riverside BHC provides medically managed detox services on-site. This distinguishes the facility as one of 29 across the state to offer this component of treatment. The treatment team develops an individualized plan focused on medical care and stabilization.
The adult programming at Riverside BHC includes crisis intervention, intensive treatment programs, adult psychiatric services, inpatient detoxification services, and dual diagnosis services. The facility also operates Riverside Academy, a licensed educational program accredited by the Virginia Department of Education.
STAFF CREDENTIALS
Riverside BHC has a team of six psychiatrists and an interdisciplinary staff that includes master’s level nurses and licensed social workers. Pastoral care is also provided by a staff member. The facility offers services in Spanish.
ACCOMMODATIONS & AMENITIES
Riverside BHC is one of several Riverside hospitals in the region. The facility does not provide detailed information about living arrangements, but a photo suggests a modern building surrounded by foliage. The program offers a semi-monthly pet visitation program, which is intended to help stabilize clients physically and mentally. Additionally, the facility offers a telehealth video series.
According to feedback from three family members surveyed by Best-rehabs.com, the facility received positive reviews for its cleanliness and maintenance, as well as opportunities for exercise and leisure activities. However, the ratings for meals and nutrition were lower. Written comments from the survey participants mentioned a lack of outside space and the need for building updates.
WHAT ALUMNI SAY
Best-rehabs.com has not received any feedback from former clients of Riverside BHC. However, secondary sites like Google feature extremely negative reviews from 15 alumni, who gave an average rating of 1.6 stars. Positive comments typically mentioned the quality of food and staff, while negative comments highlighted issues such as the locked doors, lack of access to outside activities, disrespectful staff, and poor communication.
WHAT FRIENDS & FAMILY SAY
The three loved ones polled by Best-rehabs.com identified several common strengths but were divided in their likelihood to recommend Riverside BHC to others. Two individuals praised the staff and counseling services, while the third person mentioned that the treatment helped their daughter. Although counseling was praised, this person noted that the treatment was not effective for their family member.
All three survey participants gave high ratings for the effectiveness of treatment, the level of staff experience, and the admissions and discharge procedures. Two of the three also rated opportunities for family participation in treatment and the program’s affordability highly, while the third gave these categories lower ratings.
WHAT STAFF SAY
Best-rehabs.com has not received any feedback from former or current employees of Riverside BHC. However, 16 reviews on Indeed offer mixed ratings about the facility, with an average of 3.1 stars. Positive comments typically focus on patient interaction, while negative comments are usually directed towards management and the larger hospital system rather than the behavioral health center itself.
FINANCING
Riverside BHC accepts most major private insurance plans, as well as Medicare and Medicaid. Patients also have the option to pay directly, and financial assistance is available for those who qualify.
Footnotes: [1] Google Reviews, [2] Indeed Reviews