KentuckyOne Health- Our Lady of Peace

KentuckyOne Health- Our Lady of Peace

ABOUT KENTUCKYONE HEALTH — OUR LADY OF PEACE

KentuckyOne Health is a private, nonprofit healthcare organization with more than 200 locations in Kentucky and southern Indiana. As a large psychiatric hospital based in Louisville, Our Lady of Peace (OLOP) offers inpatient and outpatient treatment for adults and youth. Substance use and co-occurring disorder services include medical detox as well as ongoing medication-assisted treatment (MAT).

TREATMENT & ASSESSMENT

Clients can access walk-in assessments at the main Louisville hospital location or through Our Lady of Peace’s Lexington referral center. All addiction programs provide integrated dual diagnosis treatment and involve evidence-based therapies.

Programming incorporates 12-step practices with education and individual and group psychotherapy, which draws on motivational interviewing (MI), dialectical behavior therapy (DBT), and cognitive behavioral therapy (CBT). Naltrexone (Vivitrol) for opioid dependence is also available.

The hospital’s outpatient clinic offers a five-day-a-week partial hospitalization program (PHP), and a four-day intensive outpatient program (IOP). An array of support groups are held on-site at three OLOP locations, including SMART Recovery, Alcoholics Anonymous (AA), and Gamblers Anonymous (GA). The hospital also hosts a free and open-to-the-public family education group weekly.

Adolescent treatment options include detox and inpatient treatment, a residential unit for females, and a PHP.

A free weekly aftercare group is available for six months to graduates of all treatment programs.

STAFF CREDENTIALS

KentuckyOne Health touts a culturally competent staff. Among the treatment team members listed on the Our Lady of Peace website are psychiatrists, certified alcohol and drug counselors (CADC), addiction medical specialists (ASAM), social workers and master’s-level therapists, spiritual care counselors, and art therapists.

ACCOMMODATIONS & AMENITIES

Photos on the 220-bed facility’s website show sparingly decorated, shared rooms and group meeting areas with a clinical atmosphere. Our Lady of Peace has a chapel on-site. Transportation is provided for daytime outpatient clients.

WHAT ALUMNI SAY

Of the seven former clients polled by Best-rehabs.com to date, five gave mostly positive feedback; two others were lukewarm or negative. Alumni repeatedly praised the staff and the collaborative nature of treatment, including client participation and staff teamwork. These reviewers characterized the staff as sensitive and compassionate, although one cited limited access to a physician as a weakness, a complaint repeated across review platforms. Metrics measuring staff preparedness and the cost of treatment received the highest average ratings from alumni.

Staff’s Level of Training and Expertise: 3.7/5
Affordability: 3.7/5

However, data for various aspects of treatment suggested a bare-bones program. Two alumni pointed out a lack of relaxation-oriented therapies such as massage (echoed by loved ones and staff polled by Best-rehabs.com).

Holistic Offerings: 1.4/5
Counseling Options: 2.4/5

Similarly, alumni rated recreational activities poorly, though indicating general satisfaction with other amenities and the facility’s cleanliness.

Cleanliness and maintenance: 3/5

Elsewhere, negative written reviews and ratings for Our Lady of Peace were dominant. While 77 individuals (alumni and loved ones) contributed to an average rating of 3.2 out of five stars on the facility’s official Facebook page, which its staff may monitor, 80 Google ratings averaged just 1.8 out of five stars and all six Yelp reviewers granted just one out of five stars.

A few Facebook reviewers reported a need for more transparency regarding OLOP costs and billing procedures, and others noted that the facility was dirty. Most complaints centered on ineffective treatment. Countering common representations of staff as uncaring were a few reviewers who thanked particular employees for helpful advice.[1]

On Yelp and Google, however, the most frequent comment was that staff members were disrespectful. Also repeated were complaints about unhelpful treatment and billing issues. Favorable reviews tended to be moderate, such as one on Google, which noted that the hospital was unpleasant, but could be helpful.[2] [3]

WHAT FRIENDS & FAMILY SAY

Two of the 10 loved ones polled by Best-rehabs.com to date would not recommend the facility, while the other eight highlighted some combination of a comfortable, welcoming environment, successful recovery, or competent staff.

Staff’s level of training and experience: 3.9/5

One anonymous loved one wrote: “They offered great counseling for the patient and parents.”

Family participation: 4/5

In addition to mirroring alumni complaints, parent reviewers on Google, Yelp, and Facebook also reported long wait times for service.

WHAT STAFF SAY

Prominent on this facility’s website is the fact that Our Lady of Peace received a “Best Places to Work in Kentucky” designation in 2017. Both staffers polled by Best-rehabs.com to date would recommend the facility. They praised co-workers and rated treatment affordability three stars apiece. One did cite concerns about the cost for some clients.

Ten Glassdoor reviewer granted an average rating of just two out of five stars. One-third reported insufficient training, although others represented coworkers as both “hard working” and “professional.”[4]

FINANCING

At the time of this writing, the Our Lady of Peace website indicates that three commercial, two exchange, and most Medicare and Medicaid optionsare accepted for payment. Financial assistance is also available for those who qualify.

[1] https://www.facebook.com/pg/kentuckyonehealthourladyofpeace/reviews/
[2] GoogleReviews
[3] https://www.yelp.com/biz/kentuckyone-health-our-lady-of-peace-louisville-2
[4] https://www.glassdoor.com/Reviews/Our-Lady-of-Peace-Louisville-Reviews-EIIE438830.0,17IL.18,28_IM509.htm

Reviews about KentuckyOne Health- Our Lady of Peace

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  • Strength: Well trained staff Weakness: Not having more wellness based activities This facility is not recommendable for many because of cost and intake requirements.
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  • Strength: They accepted his insurance the interaction with the patients and families was less than desirable
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  • good caring staff, they are good at what they do
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  • Good counselors, food, activities, free time, clean, well staffed. No alternative treatment, massage, acupuncture, etc. Very limited time with shrink. It was a great experience. Very helpful in my recovery. I have not have a drink in 6+ years. Helped me become an active member of AA.
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  • Helpful with detoxification But they don't give you long term goals and help. Wish it was a longer stay and more programs for maintaining sobriety.
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  • Ease of admission was awesome. Not only were they good with treatment also good with other problems
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  • The staff was great,
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  • Caring, compassionate, thorough treatment, clean, well staffed No exercise program, no alternative treatment...Massage, acupuncture, relaxation therapy Got me clean and sober with continuing AA program for 6 years.
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  • Client participation was great. Feels like a prison though. RRepeated client
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  • It was grear program
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  • Teamwork, sensitivity were strengths of the facility. Length of treatment is not long enough. No aftercare. Treatment is highly dependent on ones insurance coverage.
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  • Very well original.
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  • Took forever to get checked in. Once checked in they were very efficient and took care of there patients. I think this is a very good hospital to help people recover from whatever illness they are suffering from.
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  • Competent medical and admin staff. Clean and modern facility. It was expensive. Our family felt we had finally found the right program in the right facility for our brother. We are thankful for the treatment he received there.
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  • They seem to make the patient feel comfortable. They offered great counseling for the patient and parents. The length of stay was longer than anticipated. Counselors kept us informed as to what was going on especially with any medication changes. It's hard to leave a loved one at a place like this, but we were able to feel a trust in them after visiting a few times and seeing the progress.
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  • Need to improve cleanliness, affordability and family participation. However, treatment was very effective.
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  • they need to check their employees better. i dont care for it. my son is grown now & ive heard the horror stories.
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  • The alternative services offered were great, but the counseling services were not good. Not helpful.
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    Arranged intensive outpatient program for when I left.