ABOUT COASTAL HORIZONS CENTER
Coastal Horizons is a nonprofit treatment center serving adults, children, and families at its main office in Wilmington and other clinics throughout parts of Eastern North Carolina. The center offers outpatient, outreach, and prevention services for individuals struggling with mental health or substance abuse disorders. It also provides permanent supportive housing for homeless individuals. Methadone treatment is available on-site.
TREATMENT & ASSESSMENT
Outpatient treatment consists of various assessments, counseling, education, and referral services. There are specialized programs for adolescents and adults, and clients may have the opportunity to participate in research and clinical trials.
In order to reach a wider clientele, Coastal Horizons facilitates a community outreach program that the center’s website describes as an “office on wheels.” Treatment is administered out of an RV that drives around the community. Services include testing for HIV, Syphilis, and tuberculosis (TB) as well as case management and risk reduction counseling.
Numerous prevention services are also available. These programs utilize evidence-based or best practice models, and there are various tracks for different age groups, including anger management for adults, and aid for co-occurring mental health disorders. For children, adults, and families, the facility’s main prevention program is called Outdoor Adventure. Groups build verbal and nonverbal communication skills, trust, teamwork, and decision-making skills while taking on either a low or high challenge obstacle course. The program also offers overnight camping that teaches survival skills as well as parties for all ages.
Additional offerings include family preservation, crisis intervention, gender-specific support, and health and wellness services. Treatment for youth can also be accessed through some schools located throughout Brunswick, Pender, and New Hanover counties.
STAFF CREDENTIALS
The treatment facility is staffed with trained professionals such as nurses, physician’s assistants, and counselors.
WHAT ALUMNI SAY
At the time of this writing, Kathryn is the only alum who has provided feedback about this treatment center to Best-rehabs.com. She indicated that she would recommend the facility and gave five stars for treatment effectiveness, maintenance and cleanliness of the building, and affordability. She wrote: “I have had an amazing experience with this facility. The program really helps you to get on the right path and is very strict but if it wasn’t ran the way it was i would not have been able to stay clean for 2 years now!” The same reviewer showed favor for the facility’s 12-step involvement but gave only three stars for counseling options.
Reviews elsewhere online are mixed with many clients disagreeing on CiteHealth about the staff’s level of care. This secondary source has five reviews averaging 2.2 out of five stars.[1] A former client who gave five out of five stars said, “They were very helpful and caring I would recommend this facility to anyone.”
Fellow reviewers who posted on the same secondary source had less positive things to say. A one-star review from an anonymous alum said: “As part of the HARRTS program, felt I was not listened to, and constantly emotionally berated. Felt I would have gotten better help from them if I had had insurance,” and another reviewer who felt similarly wrote: “Agree with the other reviews, unprofessional, and treated with arrogance… They seem about the money.”
Slightly better ratings appear on Google to date where 10 ratings averaged 3.8 out of five stars. While those who were displeased with the facility noted similar issues like rude staff and money problems, most noted that staff were “nice and caring.”
WHAT STAFF SAY
Though Best-rehabs.com has yet to receive feedback from staff members at the time of this writing, four staffers who posted on Glassdoor reported both good and bad aspects of the facility for an average rating of 3.1 out of five stars.[3] An employee who left two out of five stars wrote: “Communication is minimum at best. This organization tends to prefer hiring younger people who are in their mid 20’s to early 30’s. There is no sense of loyalty in this company.”
A four-star reviewer also had criticisms and wrote: “we were quite challenged with the extensive amount of work and responsibility between services to our youth client’s and also being responsible for taking 24 Hour Crisis Line Hot line calls.” The same staffer also wrote that they enjoyed “Working with at risk youth who are in desperate need of services and knowing that we are making a difference.”
Reviews on Indeed to date showed more positive feedback with six ratings averaging 3.8 out of five stars.[4] An anonymous reviewer gave four stars and wrote in a representative review: “I have never regretted one day of my employment with Coastal Horizons Center, Inc. This company is sincere and caring for all its employees.”
FINANCING
Fees vary depending on which program a client utilizes. The facility accepts Medicaid and offers sliding scale financial assistance for outpatient treatment.
[1] http://citehealth.com/rehab-centers/north-carolina/cities/wilmington/coastal-horizons-center-inc#reviews
[2] https://goo.gl/ZBF8Ur
[3] https://www.glassdoor.com/Reviews/Coastal-Horizons-Center-Reviews-E1017249.htm
[4] https://www.indeed.com/cmp/Coastal-Horizons-Center,-Inc/reviews