ABOUT MERCY MEDICAL CENTER
Located in the city of Canton, Ohio, Mercy Medical Center runs Concern, an outpatient program for adults struggling with substance abuse, mental health concerns, and co-occurring disorders. The center also operates an employee assistance program (EAP) that serves residents of Stark County, Summit County, and Tuscarawas County.
TREATMENT & ASSESSMENT
Individuals seeking counseling services through Concern may schedule an intake assessment online. Once enrolled, clients are provided with a customized plan of action designed to reduce stress and allow them to better manage their problems. Counseling covers topics including anger management, relationship issues, grief, work-related stress, depression, and trauma. Additionally, clients may undergo treatment with a therapists specializing in eye movement desensitization and reprocessing (EMDR).
Concern’s EAP, which has been in operation since 1982, offers similar programming, but is sponsored by the client’s employer. In addition to counseling, this program offers management consultation and services focused on prevention and overall wellness.
Mercy Medical Center is a faith-based hospital, so spirituality may be a component of the program’s treatment approach.
STAFF CREDENTIALS
According to Mercy Medical Center’s website, Concern is staffed by master’s-level therapists and doctoral-level professionals.
WHAT ALUMNI SAY
When asked how likely they were to recommend the facility to others, the one alum polled by Best-rehabs.com at the time of this writing provided an average rating of four out of five stars. With the exception of the center’s affordability, which received a two-star rating, this alum provided three- and four-star reviews in most evaluated categories, including the center’s treatment effectiveness, the program’s holistic options, the center’s treatment for co-occurring disorders, the program’s family participation, and the staff’s level of training and experience. This former client characterized the treatment team as “excellent” but told Best-rehabs.com that there were “not enough staff.”
WHAT FRIENDS & FAMILY SAY
The one loved one polled by Best-rehabs.com also noted that they would recommend the facility to others, but offered mixed feedback. They submitted five-star ratings for the program’s treatment of co-occurring disorders and the staff’s level of training and experience, but awarded just two stars to the center’s counseling options.
This reviewer’s main complaint was regarding the level of care that Mercy Medical Center offered their loved done. While their mother received the short-term treatment she initially needed, long-term care was unavailable. “It doesn’t offer much in the way of ongoing care. Instead you have to go elsewhere and it’s not very convenient,” this reviewer told Best-rehabs.com.
FINANCING
According to its website, Mercy Medical Center works with a range of private insurance providers, including Aetna, Cigna, and Humana. Medicare, Medicaid, and Tricare are also accepted.