Addictions Recovery Center is committed to providing southern Oregon with cutting-edge alcohol and drug addiction treatment. Through education and support, the facility aims to inspire hope and promote healthy choices for individuals seeking help for chemical dependency. ARC utilizes evidence-based practices and services that are unique to its program. The multidisciplinary treatment team at ARC is well-known for its creativity, innovation, and genuine care for clients throughout the entire recovery process.
ABOUT ADDICTIONS RECOVERY CENTER
Situated between the Cascades and the Siskiyou Mountains, the city of Medford, Oregon is home to Addictions Recovery Center (ARC). Originally established in the 1970s as an alcohol rehab center for men, ARC now provides treatment for both men and women who are seeking recovery from substance abuse and co-occurring disorders at multiple facilities in Medford. Services offered by ARC include residential care, outpatient clinic, intensive outpatient care (IOP), aftercare, medically-monitored detox, and transitional living facilities.
TREATMENT & ASSESSMENT
ARC’s treatment approach incorporates the 12-Steps and utilizes The Matrix Model, a comprehensive evidence-based program that combines various types of therapy, education, and social support. The duration of residential treatment varies. One alum surveyed by Best-rehabs.com reported staying in treatment for 30 to 60 days.
Clients can expect to engage in individual, family, and group counseling, as well as Cognitive Behavioral Therapy (CBT) and gender process groups. These groups provide an opportunity for participants to discuss their relationship with drugs and alcohol in relation to their gender. Life-skills training is also provided to encourage clients to consider the consequences of their actions. Relapse prevention training is available for both clients and their loved ones.
Outpatient clients can choose between a clinically intensive partial hospitalization (PHP) program, an intensive outpatient (IOP) track that involves nine or more hours of care per week, or standard outpatient care that is tailored to meet individual needs. Other programs offered by ARC include a pet therapy program, DUII classes, treatment for gambling, and a domestic abuse program.
STAFF CREDENTIALS
ARC employs a variety of counselors, medical technicians, and licensed practical nurses. There are PhD-level professionals serving as the chief medical officer and clinical and behavioral health services director.
The sole alum polled by Best-rehabs.com at the time of this writing gave a four-star rating for the level of staff support at Addictions Recovery Center. The sole loved one of a former client who was polled gave a rating of five out of five stars for the staff’s level of training and experience.
ACCOMMODATIONS & AMENITIES
Pictures of the transitional housing at ARC show playgrounds, a lush yard, and comfortable furnishings. Clients are allowed to bring their own dogs and cats to stay with them during residential recovery, as long as they adhere to the rules and restrictions. The average rating for the quality of accommodations was four out of five stars, and the average rating for cleanliness was 4.5 out of five stars, as reported by individuals polled by Best-rehabs.com.
WHAT ALUMNI SAY
The sole alum polled by Best-rehabs.com had a highly positive overall experience at Addictions Recovery Center. The alum rated ARC five stars for the staff’s level of training and experience, as well as the overall quality of individual and group counseling.
On ARC’s Facebook page, the facility received an average rating of 4.8 out of five stars from 57 reviewers, as of the time this was written. Most clients praised ARC’s staff and credited the organization with saving their lives.
However, on Google, nine reviewers had more negative feedback for ARC, rating it an average of 2.6 out of five stars, with three positive reviews and six negative reviews. Some alumni on Google complained about poor service from staff and long wait times. One client, Jason, rated ARC one star but had positive comments about the outpatient counselors.
WHAT FRIENDS & FAMILY SAY
Reviews from loved ones were more mixed. The single loved one polled by Best-rehabs.com strongly agreed that the staff were well trained and experienced, and could not think of any weaknesses. The anonymous reviewer added, “Great people that want to help you. It’s a small place that treats people with much due respect,” although they only gave three out of five stars for affordability, counseling options, and the capacity to treat co-occurring disorders.
On Google, three loved ones had mixed reviews of ARC, with one giving it a perfect five stars, and the other two giving only one star. Sharadae79 and Brandy complained about poor treatment and professionalism from staff, while Glenn thanked ARC for successfully treating their youngest daughter.
WHAT STAFF SAY
On Google, a former staff member named Jesalyn gave ARC a perfect five stars. They wrote that the counselors “care deeply for their clients” and that some of the facility’s issues stem from high demand in the area. Several staff members who rated ARC on Facebook also had positive comments about the work environment.
One former employee on Glassdoor gave ARC only one out of five stars. The anonymous employee criticized management’s treatment of staff, such as expecting them to skip breaks and work longer hours. They wrote, “Treat staff how you want the staff to treat clients.”
FINANCING
According to its website, ARC accepts most major insurance and Oregon Health Plan (OHP) plans. It also offers a sliding fee scale and payment programs for uninsured clients.