ABOUT BLOUNT MEMORIAL EMOTIONAL HEALTH AND RECOVERY CENTER
For nearly 70 years, Blount Memorial Hospital has provided healthcare services for individuals and families in East Tennessee. Today, the hospital’s Emotional Health and Recovery Center is one of only 13 (6.4%) facilities in the state to offer hospital inpatient care. Short-term inpatient, partial hospitalization (PHP) and intensive outpatient (IOP) programs are all available for adults struggling with addiction, mental health disorders, and co-occurring disorders.
Medically monitored detox is available as a service within the inpatient track.
TREATMENT & ASSESSMENT
According to the center’s website, the hospital’s 16-bed inpatient unit is designed for adults with a range of struggles including drug and/or alcohol addictions, suicidal and/or homicidal tendencies, and psychiatric issues. Although treatment only lasts five to seven days, clients focus on long-term care options and have access to referrals and aftercare support groups.
Adults with less severe substance abuse and mental health issues may benefit from either PHP or IOP care. Designed as a step-down option between inpatient and outpatient care (or as an entry point), two weeks of PHP care provides clients with intensive treatment five days per week, 9:00 a.m. to 3:30 p.m. Adults who are already stable may opt for two to four weeks of IOP care, held daily from noon to 3:30 p.m.
There are also outreach services for senior adults, such as caregiver support groups and community education presentations to assist adults with aging, caregiving, and other matters.
STAFF CREDENTIALS
The hospital employs a robust team of medical doctors and psychiatrists, the center’s website notes. Staff’s level of experience and training was given a four- and a five-star rating by two loved ones polled by Best-rehabs.com at the time of this writing.
ACCOMMODATIONS & AMENITIES
The center’s website indicates that clients in the 16-bed inpatient unit have access to the hospital’s full-service café and cafeteria, Monday through Friday. Two loved ones surveyed by Best-rehabs.com to date both gave accommodations and amenities five out of five stars.
WHAT ALUMNI SAY
Best-rehabs.com has not yet received any reviews from this facility’s former clients. However, alumni reviews on secondary sites are mixed to low.
Of the five people who left reviews for Blount Memorial Emotional Health and Recovery Center at Citehealth at the time of this writing, three alumni provided negative feedback, and two left positive reviews, for a 2.8-star average.[1] One alum who gave the center one star overall referred to the staff as “incredibly rude and judgemental.” Another alum noted they didn’t receive any individual therapy, and thought the program was “too general.”
Contrastingly, one of the individuals to leave a positive review gave the center five stars, writing, “Best facility,”and, “Staff are great.” The other five-star reviewer agreed with these positive sentiments: “The staff genuinely cares for the patients and goes above and beyond to achieve the best possible outcome.”
The hospital as a whole has received an average rating of 2.8 out of five stars based on 73 Google reviews to date.[2] Specific commentary mostly focused on the hospital’s emergency room.
WHAT FRIENDS & FAMILY SAY
The three anonymous individuals polled by Best-rehabs.com at the time of this writing shared both positive and negative aspects of their loved one’s experience.
Two loved ones both gave the center four out of five stars when asked if they would recommend the facility. Additionally, these two gave four- and five-star ratings for facility cleanliness, counseling options, admissions and discharge procedures, and whether or not the facility is adequately equipped and staffed to treat co-occurring mental health problems in addition to substance use disorders.
All three respondents seemed to be satisfied with the care their love one received, despite disliking some aspects of the treatment programming. One of these loved ones felt the inpatient program was too short, but that it still did provide the treatment their loved one “needed to stop her addiction and get her life back on track.” This individual gave a moderate three-star rating to the facility’s holistic offerings, but still five stars to overall treatment effectiveness. Another thought both the facility and the staff were “great,” but wrote, “They need to work on their programs a bit more.” This loved one gave a low three stars to counseling options and treatment effectiveness. The third succinctly wrote: “It helped.”
FINANCING
The hospital’s website recommends that prospective clients call their insurance providers directly with questions regarding coverage. Blount Memorial Hospital in general accepts private pay and offers financial assistance for those who qualify. The Emotional Health and Recovery Center’s specific HealthGrove page suggests that Medicaid, state insurance, and Access to Recovery (ATR) Vouchers are all accepted.
Updated February 2018
[1] http://citehealth.com/rehab-centers/tennessee/cities/maryville/blount-memorial-hospital#reviews
[2] https://goo.gl/yVgttd