ABOUT BEHAVIORAL HEALTH SERVICES — AMERICAN RECOVERY CENTER
Founded in 1973, Behavioral Health Services (BHS) is a nonprofit, community-based organization that operates 16 locations throughout Los Angeles County. The organization provides a variety of health and human services, including behavioral health treatment, mental health care, and prevention programming. American Recovery Center, BHS’s Pomona-based clinic, offers treatment for individuals struggling with substance abuse. Available services include medical detoxification, residential treatment, and outpatient (OP) care. Additionally, the center provides services for clients who are required to undergo court-ordered treatment for drug possession, drinking and driving, and domestic violence.
TREATMENT & ASSESSMENT
Clients who require medical attention for withdrawal symptoms typically begin their treatment with medical detoxification. This program lasts up to 14 days and includes 24-hour supervision, addiction education, and an introduction to 12-step principles. Once stabilized, discharged clients may be referred to American Recovery Center’s residential or outpatient unit.
Most residential clients remain on-site for three to six months. During this time, the treatment team provides addiction education and therapeutic interventions aimed to help clients resolve any legal problems, as well as issues related to medical and psychiatric care, family dynamics, social interaction, education, and job readiness. Clients are also encouraged to build a sober network to help them maintain long-term sobriety.
Outpatient treatment is highly individualized and may be used as a step-down or standalone treatment. Offered at a variety of intensities, OP focuses on relapse prevention and empowering individuals with recovery tools they can use outside of a treatment setting. Treatment duration ranges from three to nine months, and clients may attend sessions between one and five days a week.
STAFF CREDENTIALS
There is currently no information provided by the facility regarding the treatment staff at American Recovery Center; however, BHS’s leadership includes licensed clinical social workers and certified addiction counselors. The single individual polled by Best-rehabs.com at the time of this writing rated the staff’s level of training and experience with two out of five stars.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings; however, the single individual polled by Best-rehabs.com at the time of this writing gave American Recovery Center’s accommodations and amenities two stars. The same reviewer rated the facility’s cleanliness with one star and its meals and nutrition with two stars.
WHAT ALUMNI SAY
Jenny, the one alum surveyed by Best-rehabs.com at the time of this writing, gave the program’s treatment effectiveness three stars but noted that she would not recommend the program to others. “I had co dependency and was locked into a room,” she wrote. She also commented on the staff’s lack of training, telling Best-rehabs.com that the center’s employees were “not educated, mo like baby sitters.”
On secondary review sites, American Recovery Center received above-average ratings. On the facility’s unofficial Facebook page, 87 users provided an average rating of 4.4 out of five stars. Multiple reviewers who identified themselves as alumni of the program felt that they had received valuable education while in treatment. “I learned so much about the disease of alcoholism. I would highly recommend if your a alcoholic or addict,” Andre wrote in his five-star review. Others, like Jonel, credited the center with saving their lives. “I was there seven months and completed successfully . Arc changed and saved my life,” she wrote.
The center also fared well on Google, receiving an average rating of 4.1 out of five stars, based on feedback from 10 users. However, the couple users who provided low ratings were highly critical of the facility. A.I. felt that key staff members “had zero people skills,” and Monique agreed. “The staff attitudes are horrible!!!!!” she wrote. Otherwise, Google users were satisfied with the treatment they received. “This is an Awesome place to get your Recovery if your ready and not Argumentative And Judging others,” Angela wrote in a representative five-star review.
WHAT STAFF SAY
Best-rehabs.com has not yet received any reviews from American Recovery Center’s staff, but six reviewers on Indeed provided an average rating of 4.2 out of five stars. Multiple reviewers commented on the busy workplace and fast-paced environment, but noted the fulfilling work. “I love working at this facility and enjoyed being a part of a family at work, as well as helping other deal with life on life terms,” one former employee wrote.
FINANCING
There is currently no information provided on the facility’s website regarding its costs; however BHS’s 2015 annual report indicates that the organization’s outpatient services are covered by Medi-Cal. Additionally, the one alum polled by Best-rehabs.com at the time of this writing rated the center’s affordability with three out of five stars.
[1] https://www.facebook.com/pages/American-Recovery-Center/131238746931211?fref=ts
[2] https://goo.gl/7AkMgd
[3] https://www.indeed.com/cmp/American-Recovery-Center/reviews?fcountry=US&floc=Pomona%2C+CA