Orlando Recovery Center

Orlando Recovery Center Orlando Florida

Committing to rehab is tough, that’s why we’re committed to keeping you as comfortable as possible. We’re focused on giving you the best possible environment for healing. In addition to yoga, volleyball, and various other amenities Orlando Recovery Center offers complimentary 24-hour chauffeur pick-up service within the state of Florida.

ABOUT ORLANDO RECOVERY CENTER

Orlando Recovery Center (ORC) in Florida offers comprehensive treatment services for adult clients struggling with substance abuse and co-occurring disorders. The center offers a full continuum of treatment programming, including residential services, an outpatient (OP) program, intensive outpatient program, and a partial hospitalization program (PHP). Medical detoxification is also available on-site.

TREATMENT & ASSESSMENT

An initial assessment evaluates medical and psychosocial needs. Upon admission, individuals experiencing withdrawal symptoms can be admitted to a medical detox program. The detoxification program involves medication-assisted treatemnt, two sessions of individual counseling, holistic activities, and life skills training.

Those involved in residential or outpatient treatment can expect life skills training, individual and group therapy, case management, psychotherapy, nutritional counseling and dietary planning. Clients are also introduced to 12-Step during treatment.

Family and couples counseling is also offered. Clients with a dual diagnosis may also receive, or referrals for, ongoing medication management throughout treatment. Treatment for eating disorders is also offered. Clients in residential care be encouraged to “step-down” to less-intensive levels of care for a comprehensive continuum of treatment.

Aftercare services for those who complete treatment may include sober living accommodations, relapse prevention planning, and facilitated support groups.

STAFF CREDENTIALS

Orlando Recovery Center employs a licensed clinical social worker and addiction treatment specialist. A triple-board certified medical director in pain medicine, addiction medicine, and anesthesiology guides the staff.

ACCOMMODATIONS & AMENITIES

ORC’s residential facility features a swimming pool, tennis court, volleyball, and a fully equipped fitness room. Yoga and meditation classes are also offered. A free 24-hour chauffeur service is also available anywhere in the state of Florida to help clients receive treatment.

WHAT ALUMNI SAY

The 15 alumni polled by Best-rehabs.com to date gave mixed reviews of ORC. Several reviewers were critical of staff and management, citing several problems. Alum K.F. described the facility a “mad house” and gave treatment effectiveness two out of five stars. “They have no understanding about addiction and I felt my problems were insignificant to the nurses,” K.F. wrote. Another reviewer, Vicki, was pleased with her therapist but referred to management as “poor.”

Other reviewers were more complimentary. “Great place, even better people,” wrote Cody. “This place saved my life. Do yourself a favor and go there!!”

On the facility’s Facebook page, which may be curated, ORC earned an average rating of four out of five stars based on 25 reviews. Several praised staff and the facility’s effective programming. Five-star reviewer Jeannie wrote: “The structured schedule and the repetitive classes on coping skills are amazing.”[1]

On Google, the facility earned a average rating of 3.9 out of five stars based on 41 reviews. Several reviewers praised individual staff members, but others cited issues with management, and a few cited problematic financial practices.[2] “The staff and therapists are pretty amazing and it’s a wonderful place to go to if you need help with addiction, alcohol or eating disorders!” wrote five-star reviewer Brittany. One-star reviewer Joseph was less impressed. “Staff was friendly but management was clueless as to the issues the place has,” he wrote.

WHAT FRIENDS & FAMILY SAY

The sole reviewer polled by Best-rehabs.com, C.A., reported an “unorganized” admissions process, problematic communication, and lacking treatment. “For family members of inpatients, the treatment process is totally opaque,” they wrote.

Reviews from loved ones on Google were more positive. Paige, the mother of a client, called staff “superb” “loving,” and “caring.” “My husband and I were so impressed by the way Orc helps not just the addiction but the whole person,” she wrote. Another loved one, Hunter, called staff “helpful” and “kind.”

WHAT STAFF SAY

On Indeed, six reviewers to date rated ORC an average 2.8 out of five stars. .[3] Management received polarized reactions from reviewers.

On Facebook, employee W.F. left a scathing review. “They claim that patients are seen daily in the RESIDENTIAL level of care…They are NOT,” they wrote. The reviewer cited problems with staffing, inadequate care, and not enough medical professionals employed. The facility encouraged the reviewer to contact it directly.

However, the sole employee on Google gave a five-star review, writing: “Positive and uplifting work environment, passionate co-workers, and a beautiful facility.”

FINANCING

ORC accepts most private insurance companies, including Aetna, Humana, Cigna, Blue Cross Blue Shield, and others.

[1] https://www.facebook.com/pg/OrlandoRecoveryCenter/reviews/?ref=page_internal
[2] GoogleReviews
[3] https://www.indeed.com/cmp/Orlando-Recovery-Center/reviews

Reviews about Orlando Recovery Center

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The facility is dark and uninviting when you first walk in the "intake" area. The staff appeared unorganized. When I arrived, the call center had to call the facility for me to gain entry into the building. It's as if no one knew I was coming.The nurses were arguing over who was going to complete my admission and the night BHT staff just seemed flustered too. After getting through a rough admission I thought maybe the next day would prove to be better. I just came too late in the night; I decided to stay and give it a chance. My first day on the unit was not any better. The food was not nutritional. Not to mention, this was a trigger for me. The supervisor ; very nice guy but every time I tried to voice my concerns about the techs lack of availability on the unit he said "I'll take care of it" but never did anything. I got the feeling he just liked having the title and not the responsibility but overall nice. I finally met my therapist, she was nice and I felt like she cared about my concerns and the issues I wanted to address while in treatment. The sessions just weren't long enough for me and it always seemed like she had another client to meet with. The nurses are staffed below standard and we were forever waiting long periods of time to get our meds. This was a problem especially for the many of us detoxing. The facility could of been a lot cleaner and more organized. I think it has the potential to be a better place but there not putting in a 100% effort from any of the departments as I see it. They never see their patients and I had to beg the nurse to send emails everyday and never was seen. If someone is looking to really get care while in detox I would recommend they go to a hospital then go to ORC when you won't need as much care. These people just don't have the time and honestly some of them just don't care. I will say the outings are fun and I enjoyed getting out of the building for movie days and church on Sunday. The activities offered were nice. The facility is short staffed 90% of the time and on weekends we never have enough BHTs on duty. The facility is never properly cleaned and the housekeepers look unprofessional.
    I had a great experience at Orlando Recovery Center! I Loved the groups, my therapist was awesome, food eh not so much but there was always yogurt available and fresh fruit available! I was ready and willing to do whatever it took to stay sober and Orlando Recovery Center provided that for me for that I will be Forever grateful.
    The place s a complete disaster, the staff have no control, some of the clients do and say what they want and the staff that try and help gets the bad end of the deal, the program lacks leadership, All the staff walk around on Egg shells scare to do their jobs !!! Cause they don't want to be fired The Director there is a joke!!
    I am currently staying at ORC. I’m on a family outing today and got my cell phone to write this review. I made sure to ask them to have my phone and drivers liscense on thursday. When my loved ones arrive neither my cell phone or D.L. was ready. So they had to wait for them to grab my things and when they got my phone I was informed that they didn’t have my D.L. Ready. So I had to leave the facility with no I.D. I know its not that big of a deal but if it was only that then it’d be ok. But it isn’t. This place is complete chaos. Literally. Very disorganized and unprofessional. I was mis-medicated already 3 times. They run the place on a budget and I think it’s horrible. The food to the medication treatment to their scheduled times for activities. I do not recommend anyone to go to this place if another place excepts your insurance. Thank you
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • This place is truly amazing, saved my life!
    I was there 6 months ago and it was dreadful. I went on my own accord with no legal issues, drugs or arrests etc. I was treated like a convict with no respect, and after 30 days was told I could not leave! They refused to give me my wallet/belongs....Now I am being harassed for $9000 without any itemization or exclamation...and they won't return my phone calls! Go Somewhere Else!
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Went to this rehab and it really helped me out. Staff was friendly and my room was really comfortable. I'm very happy that I went here. I fell so much better now and have kept sober!
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Firstly the cost is astronomical! Who could ever afford it without insurance? I had a loved one stay at ORC and it hasn't even been a whole month and the tally is already $48,500!!! Now I would understand if there was spa treatments, and luxury amenities for this price. But there aren't. Basic basic institutional atmosphere. My loved one only got 2 or 3 therapy sessions in a month's time when they told us it would be several times a week....I understand rehab isn't the most fun or relaxing place to be, but it shouldn't be like jail either. And that is what I compare ORC to...white collar jail. NOT worth the cost. Granted it has helped my loved one begin the road to recovery and I supposed that's a priceless gift, but the bottom line is...the program offered and "classes" are simply not worth the huge cost. I hate to make this review revolve around money, but the fact of the matter is you hope to get your money's worth out of something and this place is just basically ripping people off. If the therapy was more often, the food better, the activities more diverse, the classes more in depth, the rooms and common areas more up to date, then maybe $43K would be close to worth it.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • I recently left ORC and despite my reservations and first impression of the place, I gave it a chance. I noticed many things wrong with ORC. The first is the attitude of the staff. The staff at ORC have very poor attitudes and they do not have a great deal of understanding when it comes to substance abuse. The director of nursing is anti social, rude, and does not like concerns brought to his attention. I was brushed off twice by him and he walked away while I was venting my frustrations to him. The doctor told me I could use some of my things brought to me from home. He refused to hear anything I had to say or verify what I told him with the doctor. I felt he has no experience as a supervisor and no compassion for others. He hides himself away in the office to keep from being bothered. This to me says he wants nothing to do with people; then why is he there? The food is not very nutritionist and they do not provide special foods or meals to accommodate special dietary needs. The therapist never meet with you as agreed. The techs are lazy and refuse to help with anything you ask. Everyone sends you to the nurse but even the nurses don't know what to tell you half the time. The facility needs better management and organization if it plans to ever keep customers or staff. No one is on the same page. My first thought when I entered ORC was to get a drink. You can't get clean or sober in a place full of dysfunction, disorganization, and chaos.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • ORC “The Good the Bad and the Ugly” by Mark GOOD FOOD - It was always a gamble, by this I mean the good aspect was there was always yogurt and salad as an option if the main meal stunk. The main meals were fair to good about half the time. I understand the overworked kitchen staff could only do so much with the low quality food provided by Sysco. MEDICATIONS – The medications distributed to me where exactly a perfect combination to mellow me out enough to get me through my alcohol withdrawal, (This lasted 3 or 4 days). FLAT SCREEN TELEVISION – In every room made the stay easier. CLASSES, PATIENTS AND STAFF - The one thing that really clicked and made ORC beneficial was the caring and enjoyable level of the classes/meetings. Also, most of the staff that ran these meetings tried to make them a little fun so as not to get monotonous. The staff really seemed to care about each individual and make it a point to say, “If anyone had any questions they would see them privately after class”. Secondly, the camaraderie amongst the patients was fantastic! Although, I might have just gotten lucky during my stay, these people are who I call my new rehab friends. This would include 12 people in particular, we formed a tight group that allowed us to bond and work through the recovery process better. The flipside of this was after approximately one week we were all being split apart due to some being bumped up the ladder to the second floor and some going home. Anyone not on this list, I apologize for not putting your name in. My favorite person on the med staff by far was one guy in particular!!! BAD First of all I was lied to by the call center. They made it out to be a spa like atmosphere. They said there would be use of the pool lounge chairs and volleyball courts which we were never allowed to use in either detox or residential. Only the second floor on Step 3 and Step 4 were the patients that were given approximately one hour a day to use these facilities per day. By moving to the second floor were told not to fraternize with the 1st floor patients even though we had all come from the 1st floor and had become friends. By the way, there were no massages or equine facility at ORC. Several times the nurse’s dispensary ran out of meds. This was extremely disparaging to the many heroin addicts coming in to detox as they had no access to syboxin or lithium for up to two days during their detox (They even ran out of my Gabapentin for two days even though the pharmacy was suppose to deliver meds 3 times a day to ORC). ROOM CONDITIONS - As one of the counselors said jokingly, “Well, this is not the Four Seasons. You are here to learn about yourself”. The ironic part is that the Four Seasons cost about $400.00 per night and we were paying anywhere to $600.00 and $1200.00 per night depending if you were insurance or self-pay. Sheets were of the cheapest and poorest quality and did not fit the bed correctly. I am assuming they shrank in the wash. Pillows were like jail pillows and often times it took five requests over two days to receive an additional one and a second blanket. Mattresses were uncomfortable on your back. The rooms did not have individual thermostats so that after a hot week they flipped the main system to AC which could not be turned back to heat. I arrived during the two day cold snap and froze my ass off for the first two days with no extra blanket. It was almost impossible to get hot water for an evening shower and no hot water in the evening from the faucet at the sink. As far as bathroom amnesties there was almost none. You had to use their shampoo and conditioner, no bar soap and we were promised shaving cream and a disposable razor every two days and they never had shaving cream in stock. They confiscate any item that contains alcohol including some shampoos and all cologne/perfume. After 5 days I realize those items could have brought down to the floor in a plastic bag and locked up by the staff so you could still use it. However, no one told me this. There is no maid service and the floors were filthy for the first 6 days until they super nice janitor lady came by and I asked to have them cleaned. The ORC bought the cheapest toilet paper I have ever seen or used. It was see through. Many coffee drinkers were upset because the coffee machine was turned off just prior to lunch for the rest of the day. Inconsistency of Rule Enforcement - The rules where followed differently depending who was the counselor or tech that was on duty. Ex: In the group meeting room they had signs to divide the group male and female. After 15 meetings in this room only one counselor enforced this. This rule was really stupid as they entire 1st floor was co-ed. I have a seizure disorder which requires me to have a full night sleep to ward off any seizures. Unfortunately, the tech on duty would come in and wake me up at 12:30 a.m. and 5:30 a.m. to take my vital signs. I would like to take this opportunity to thank individuals of the staff.
    Great place to become a better person.
    Great place, even better people. This place saved my life. Do yourself a favor and go there!!
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Highly recommend!! Great staff and facility ! Best therapy around ! Thank you ORC
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • I was a client at ORC this past month. I was there a couple of weeks and decided it wasn’t the right fit for me. ORC is not very organized or structured as far as the programming and medication times . When you’re going through the intake process it seems nice at first everyone is eager to get your admission done but once you are in that room and just another number that’s exactly how they treat you. The Operations Manager does not have much control over the staff and no one is held accountable for anything. The director of nursing is not involved and when you complain about his nurses (certain one) he ignores your concerns. There was a nurse who I could tell was becoming frustrated with me asking her for help. I asked her for help and she immediately told me to find my nurse because she was the... and I quote “float”. What the heck does that mean? You’re the float so you don’t have to do anything? I mentioned this to another nurse in passing about how poor this nurse attitude was and her response was more or less to just to let it go because she is “the director of nursing's supervisor”. I kept seeing this nurse in the director’s office sitting around but she couldn’t help me? So I knew what her co- worker said to me was true. How unprofessional can you be? The BHTs are over worked and severely short staffed on a daily basis. I hear the staffs all the time tell clients “I’m the only one up here give me a minute”. Why isn’t there enough staff in the evening? The nurses have to leave the unit to do admissions and this was a big concern for me. You wake up to speak to the nurse and the nurse is gone down stairs to do admissions. It’s very unsafe and some of the nurses they have scheduled at night are slow, unskilled, and have no idea what they’re doing. I don’t even blame the nurses I blame ORC for hiring a nurse manager who is not knowledgeable or people person. The director of nursing is anti-social and fake. I never got a real feel on what his true personality is because he stuffs his face and stays in the office. He does not have leadership capabilities. The clinical director has not one clue what she is doing the program schedule is designed to accommodate ORC doctors and therapist. The schedule makes no sense for the client and I for one suggested many times that the schedule should be changed but was met with the clinical director’s resistance and poor sistah-girl attitude. She wants people to know she runs the programs and she’s in control. If she keeps that attitude see how in control she is when people start leaving and refusing to pay for the services. ORC needs new administration and programming. At med times the nurses are outside smoking and you can’t find anyone to help you. The detox patients get to come inside the med room while the residential clients wait in a room. You have two nurses trying to pass meds from one cart and watch everyone take meds.... My advice to you, go somewhere else for treatment. It’s like they think scaring you from drug use will work. If that worked there would be no need for treatment centers. I think some of the staff is too good for this place and their not appreciated. The individuals I witnessed be rude and foul mouth toward clients continued to act unprofessional and nothing done about it so I left.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • My therapist was excellent. The groups were excellent. The management was poor at best. I liken it to war. Staying at that facility was like fighting in the trenches.. if you've never been there, done that, you just can't describe the conditions that you face during war, or in this case ORC.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • ORC seems nice and cool at first but once your in there it''s a mad house. There are people there trying to date, several arguments daily, and the noise is a distraction. The nursing staff is horrible. The director over nursing is never around he spends most of his day hiding in the office while the nurses are yelling at patient's and becoming frustrated over the simplest question you ask. When I was detoxing I only asked what would I be prescribed for sleep because I have a chronic sleep disorder and I provided my doctors information so they could verify what I was saying...This nurse only wanted to move me along so so she could go outside and smoke. I swear the nurses have more issues than the the clients. They have no understanding about addiction and I felt my problems were insignificant to the nurses. I remember asking one nurse for a PRN because I was having anxiety and she told me "you don't look anxious to me" and she told me she couldn't allow me the medication. It was now 9pm I took my morning medications at 8:30am. If I was feeling anxious she should listen to me. People handle stress and anxiety different just like they display it differently how dare she make me feel as if I was lying. I do not recommend you take your loved ones here or seek treatment for yourself. They have a nursing department that have no idea what their doing and a director of nursing who is so far removed it's like he's not even there. He is just there to collect a pay check. If you need help don't go there you will be very disappointed and depressed everyday. I left because there was too much drama in this place and no structure. People just do what they want and the bigger the check you write or insurance you have depends on the amount of respect you will get. BHTs and nurses say it right in your face what clients are their favorites, who they can't stand, and the whole time I'm thinking well I wonder what you will say about me. The nurses need to be re- evaluated and they need more competent nurses. The night nurses give out the meds late but at least their nice, respectful, and call the doctor when you ask. I will admit my therapist was great and will address any issue you have but it's not enough... My honest opinion you won't get better at ORC until they clean out some of the bad apples. People need a professional, structured, and calm environment to get better and ORC does not have that right now.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • I have never written such an extensive review of a business before now, but there is a serious dearth of information on Orlando Recovery Center, and I feel strongly that this facility and its parent company are exploiting addicts and their families at a time of desperate vulnerability. ORC is owned by a company called Advanced Recovery Systems (ARS), which owns several facilities in Florida and other states, and is backed by Goldman Sachs private equity. ORC has been around for less than a year at the time of this writing, so there isn’t much consumer information out there for prospective patients and their families. Please, if you are considering ORC for yourself or your loved one, research ARS’s other facilities (specifically the Recovery Village in Umatilla), which have been around longer and have more review history — the reviews of ARS’s other facilities reflect the management of ORC, which is something I wish my partner and I had known about before he enrolled in the residential inpatient program. When my partner was first in contact with ORC, it was with ARS’s call center, not the actual facility in Orlando (FYI, once you make initial contact, prepare to be called frequently by ARS’s “admissions coordinators”). During the intake process, it became clear to me that they were not prepared for my partner’s arrival that day — the process was inordinately long, unorganized, unfriendly and unwelcoming. The first time I was able to speak with my partner after his intake (4 days in) he told me of the apparent false advertising — promises like dual-diagnosis and treatment, individualized treatment planning, equine therapy, yoga therapy, and chef-created holistic nutrition, all turned out to be seriously lacking or simply not provided “at this facility.” I can’t report on the quality of all of the therapists at ORC, but I don’t believe the one assigned to my partner was properly credentialed to be an addiction psychologist. Early on in my partner’s stay at ORC I did a small amount of reading and research on my own into evidence-based treatment methods for substance abuse. During the one family session his therapist invited me to, I mentioned a method (CRA, or community reinforcement approach, a method with a significant body of clinical evidence supporting its efficacy — addiction psych 101) and a book that really helped my understanding of substance abuse — he hadn’t “heard” of either. Truly, I learned nothing new about the science of recovery from him — he was more inclined to deliver rote, clichéd, and meaningless quotes about addiction which all seemed to be based in 12-step dogma. During my partner’s 7-week stay at ORC, I was in their facility about 6 times to check him out for off-site visits (which they allow on Sundays). Almost every time I waited in the visitor’s lobby, I overheard at least one of the clinical technicians gossip, blatantly, about former and current patients...demonstrates the employees’ abhorrent disregard and disrespect for the patients in their care — people already going through some of the most harrowing periods of their lives. For family members of inpatients, the treatment process is totally opaque. Communication, internal and external, is severely deficient. His therapist stumbled over my inquiries for straightforward and small pieces of information. More than once he promised to call me back and failed to do so. Once, after waiting almost 48 hours for a return call, I tried to get in touch with anyone at the facility. I called 10 times and could literally not speak with a soul about my partner. His therapist, the clinical director, the director of operations, and the director of admissions were all absent. It was a Friday, between 11am and 2pm. For the last 3 weeks of his treatment, I struggled to discuss the details of my partner’s discharge with his therapist or the clinical director, to no avail. Eventually, it came to light that they determine length of stay based on the max that your insurance is willing to cover. They transitioned my partner from inpatient treatment to intensive outpatient treatment without conveying to either of us that he could have received this treatment elsewhere. It appeared to us that discharge is based not on the patient’s best interest (physical, psychological, emotional), but rather on their insurance carrier’s financial capacity. If you are serious about getting help, know that you are not alone. There are treatment options available for a significantly lower cost utilizing methods with scientifically proven efficacy — search for MI, MET, CRA, and CRAFT based approaches — many of which will not require an inpatient stay. If you or your loved one needs medically supervised detoxification or you feel that residential treatment is absolutely necessary, there are facilities out there with respectful, transparent, and kind staff, where patients can heal themselves, their relationships, and become poised to rebuild better, happier, and healthier lives. This is not one of those places.