Phoenix House

Phoenix House

ABOUT PHOENIX HOUSE – KEENE

Phoenix House is a nonprofit organization with 11 locations across the country. Located in New England’s Monadnock Region, the facility in Keene, N.H. offers residential, partial hospitalization, and intensive outpatient (IOP) treatment for adults struggling with substance abuse and/or co-occurring disorders. Medically-assisted detoxification is available on-site. Phoenix House of Keene is one of only 17 residential, non-hospital facilities in the state of New Hampshire.

TREATMENT & ASSESSMENT

According to the facility’s website, treatment at Phoenix House in Keene is evidence-based and individualized. While the length of stay in the residential program varies, the program is primarily designed for short-term stays.

Clients receive psychiatric and medication evaluations, if necessary, and participate in individual and group counseling. They are encouraged to attend on- and off-site 12-step meetings, but it is not a mandatory part of treatment.

Outpatient options include a partial hospitalization program (PHP), which offers a full week of programming four to six hours a day, as well as an intensive outpatient program (IOP) that meets three hours per day, three days a week.

During treatment, family members are asked to attend at least one counselor-facilitated family session with their loved one, in addition to at least one family education group. Additionally, all clients receive a comprehensive aftercare plan upon discharge, which is designed by the client and their primary counselor.

STAFF CREDENTIALS

The center’s website indicates the core treatment team consists of master’s level therapists and licensed counselors. A psychiatrist, a psychiatric nurse, and a number of medical consultants are available on as-needed basis. To date, the four individuals polled on the matter offered mixed opinions concerning the aptitude of staff.

Staff Experience and Training: 3.3/5

ACCOMMODATIONS & AMENITIES

The facility’s website notes clients can take advantage of passes to the local YMCA and visit a nearby meditation center for yoga classes. The facility also organizes outings into Keene for socializing and recreation, including visits to the local art museum and seasonal outdoor activities such as fishing, nature walks, and hiking. The four individuals polled by Best-rehabs.com on the matter felt that the facility’s condition could improve.

Facility Cleanliness and Upkeep: 2.8/5

WHAT ALUMNI SAY

Alumni reviews for Phoenix House of Keene are mostly positive. Of the five alumni polled by Best-rehabs.com at the time of this writing, three left positive feedback, one provided a neutral review, and the other alum had negative opinions of Phoenix House.

K.R.B. credited the program with saving her life, but despite this endorsement, she also noted she “needed more mental health treatment along with addiction treatment.” Alum Darleen gave four out of five stars for treatment effectiveness. “This program cares,” Darleen wrote. “These people are well trained. I wanted to get healthy and they showed me how.”

Another anonymous alum gave three stars when asked if they would recommend the treatment center. They praised the center’s staff, but felt the facility was understaffed overall and wrote that due to this “classes, groups and outings often cancelled.” The one alum who left a negative review indicated they wouldn’t recommend the treatment center, writing: “Staff seemed to have lost total control of clients.”

On Phoenix House’s Facebook page, which the facility may have the ability to control, 185 reviewers gave an average rating of 4.1 out of five stars. It should be noted that this reflects the organization as a whole and not just the Keene location.[1] However, many reviewers praised the staff of the treatment provider.

WHAT FRIENDS & FAMILY SAY

R.F., the one loved one polled by Best-rehabs.com at the time of this writing, agreed with K.R.B.’s comment about the facility’s lack of mental health services. The reviewer gave three out of five stars when asked if they would recommend the treatment center.

They rated they center’s family participation the highest with four stars, and the center’s holistic offerings the worst with one star. “Need more options in NH,” they wrote.

FINANCING

According to Phoenix House’s website, the Keene facility accepts most insurance plans, including Aetna, Blue Cross & Blue Shield of New Hampshire, Blue Cross & Blue Shield of Vermont, Cigna, Tufts Health Plan, and United Behavioral Health. The four individuals polled on the matter moderately approved of the facility’s cost.

Affordability: 3.3/5

[1] https://www.facebook.com/PhoenixHouse

Reviews about Phoenix House

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • My counselor was open and flexible to alternative paths of recovery. Woefully understaffef. Classes, groups and outings often cancelled.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Staff seemed to have lost total control of clients. Knew it would not help. Also had to move to a different room frequently...very disruptive for me. Being older, felt very isolated being with 20 year olds
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • They were caring. However mental health was a downfall. Need more options in NH.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • I was thankful that we were in groups all day leaving little down time. It helped me get out of my head. I needed more mental health treatment along with addiction treatment and I didn't really get that. Phoenix House definitely saved my life and I have been clean since. When I interviewed I asked about intensive mental health treatment or grief counseling and was told I'd be able to do that. Once getting there I asked a few times and it didn't end up happening for me. I do understand the number of clients and how hard it is to accommodate for each person. I also had a hard time finding a transitional living facility or sober house to go to and didn't receive much guidance around it. I was told to do it on my own but didn't have access to a computer to research options.