Phoenix House Residential Program at Dublin Center

Phoenix House Residential Program at Dublin Center

ABOUT PHOENIX HOUSE RESIDENTIAL PROGRAM — DUBLIN CENTER

In operation since 1967, Phoenix House has facility locations in 11 states across the U.S. This center in Dublin, N.H., funded by the New Hampshire Department of Health and Human Services and located at the base of Mount Monadnock, offers residential treatment for adults from Vermont and New Hampshire who are struggling with addiction and co-occurring disorders. The facility includes outpatient services and an intensive outpatient program (IOP). Sober living services are also available to help clients transition back into the community.

Clinically managed detox is available on-site for adults.

TREATMENT & ASSESSMENT

The type of treatment available is determined by the client’s home state and the initial assessment by clinical staff members. For residents of New Hampshire, short-term residential care is available, followed by the option of a transitional living facility. Best-rehabs.com reviewers reported that their length of stay was between 30 to 90 days. Clients from Vermont can participate in a long-term residential program that can last up to six months.

All clients help make their own individualized treatment plans, and all plans involve participation in 12-step meetings. Other treatment modalities include individual, group, and family counseling, life-skills training and educational or vocational opportunities, education about substance abuse, relapse prevention, and recreational activities. Residents are housed in highly-structured environments to help them maintain their sobriety.

The facility states that it works to involve families in treatment. For instance, the staff works with family members to offer education about addiction, and gives individual and group sessions with families. Aftercare planning is also threaded into treatment.

STAFF CREDENTIALS

The New Hampshire team includes executives with backgrounds in academia and the Department of Corrections. No further information about the staff at the Dublin facility is provided, but the facility’s website notes that a client’s treatment team might include medical doctors, nurse practitioners, social workers, drug and alcohol dependency counselors, and other specialists. The program likely has highly skilled and credentialed staff as it is accredited by CARF.

ACCOMMODATIONS & AMENITIES

Photographs posted on the center’s Google page show a comfortable, if not slightly dated facility, with simple shared bedrooms. The location is remote and heavily wooded. Four Best-rehabs.com survey respondents to date gave two four- and two five- out of five star ratings for cleanliness.

WHAT ALUMNI SAY

At the time of this writing, two alumni have submitted feedback for Phoenix House Residential Program at Dublin Center to Best-rehabs.com. The feedback was fairly positive.

The alumni gave the the facility four- and five-star ratings for accommodations, meals and nutrition, and the level of staff support. Alum Kate wrote: “Phoenix House was great… The staff and clinicians are very approachable, reasonable, yet firm with the rules.”

The alumni agreed that the facility’s holistic offerings were a weak point, with only one- and three-star ratings.

On Google, the facility received three ratings: a one-, a three-, and a five-star review.[1] Alum Holly wrote: “The inviromeant an stuff are very delitefull.” However, alum Mike wrote: “This place has some nerve calling itself a rehab. Thee copious amounts of hard drugs.I was very very disappointed.”

WHAT FRIENDS & FAMILY SAY

Review coverage from the two loved ones polled by Best-rehabs.com to date was generally positive, with mixed feedback for the meals and nutrition.

A parent, B.S., gave four- and five out of five star reviews across the board for meals, holistic offerings, the level staff of support, cleanliness, and pricing. Another anonymous loved one gave four out of five stars in categories such as counseling options, discharge management, and the staff’s level of training and experience, but just two out of five stars for accommodations and meals. They added: “Good program if you really want the help.”

WHAT STAFF SAY

Best-rehabs.com currently has no staff reviews listed at this time; however, 183 reviews found on Indeed rated Phoenix House as a whole, as opposed to their single Dublin location, an average 3.3 out of five stars, with many detracting the facility for its unstable, uninvolved management. [2]

“Management was in and out way because there was a constant exodus of the managerial team,” wrote one reviewer. Others praised the facility as a place to learn about addiction and with caring staff, while others echoed certain alumni’s claims of select rude, unprofessional staff members, also noting rule enforcement is an absolute must for their clients.

FINANCING

Phoenix House accepts Medicaid and is in-network with many major insurance providers, including Aetna, Cigna, and United. The center will negotiate out-of-network benefits where necessary, and arrange self-pay programs if an insurer stops their funding. Self-pay options can be facilitated using the four major credit card brands, cash, or by checks.

[1] https://goo.gl/HzikgE
[2] https://www.indeed.com/cmp/Phoenix-House/reviews

Reviews about Phoenix House Residential Program at Dublin Center

  • Treatment Effectiveness
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  • Place was a joke. Son went there for 28 days which is just what medicaid paid for and he was kicked to the curb with no help for aftercare treatment. He was not alowed phone access to set up his own aftercare. He relapse 3 days from leaving there and almost died. The staff never returned calls and had him call for 3 weeks waiting to get in and when he got there -there were 6 open beds. Disgusting facility who treats addicts like cattle and could care less what happens to them when they get out. The opiod epidemic in New Hampshire is pathetic and it is because of places like this that could care less about helping the addict and more about getting the money and stealing from the state. The staff was a joke. 4 of the clients where using heroin the whole time and a sexual relationship between clients was going on. Places like this should be closed and locked down. There success rate i horrendous and well documented from clients who went there as well. In the AA/NA rooms - Dublin is a waste of time.
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  • The employees are very rude. I went in to my orientation class, it was okay, no problems (sub-instructor). I went to the next one, the teacher singled me out of the entire class, because i was wearing a hat, as she stated. Funny thing was there where many other people wearing hats...These people she stated did not Have to remove there hats. She told me i disrupted her entire class by wearing my hat for the 1st 5min of class. I simply asked her where it is, in the rules, where i cant wear a hat, because it CLEARLY states under CLASS RULES, there is nothing about dress code, BUT during VISITS there is a strict dress code. Which is fine. She then pulled me into the hall because, i quote " I WAS SO DISRUPTIVE" and remember i have only asked her 1 question, this entire time. She then stated, if i wanted to visit the client i was there for, i would behave. Or she would see to it that i could not take the classes to visit my loved one, or have them come stay with me. As other employees heard this, no one said anything. I then went back into class, and sat there, as i always do. Silently. Then through out the class she kept making remarks back towards me, that i didn't like her right away, that i looked bored, that i obviously didn't want to be there. etc.. etc ... On top of that, the food for the clients is horrible. On top of that... As well - i tried to do a drop, for my loved one, they only take unopened medicine. Totally fine with me. I open'd THE BOX ONLY, in front of the desk lady, and the stated she could not take it since it was opened. Even tho the bottle was sealed, and still had the foil under lid was untouched, BECAUSE IT WAS NEVER OPENED. So i called the corporate number and asked them if they would accept me opening the box only, in front of the counter, at drop off. They stated this is fine & acceptable. So why is the staff uneducated on the rules, rude, and incompetent as well... They lead you on with lies. They have no manners. I think the teacher has some marbles loose or something. And no one try's to correct inappropriate behavior from staff. What kind of place is this... I even saw them being very rude to clients down the hall through a window on a door....
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Patients are fed food that is outdated. Staff is extremely rude and will even hang up on phone calls from family member of clients because they are unable to handle the course load they are assigned and cannot appropriately manage this substance abuse "program". They are unacceptably understaffed. Clients are not observed appropriaetly. If you actually want your loved one do not send them to this organization! There is no substantial curriculum that actually occurs at the Phoenix house anymore. Their success rate is awful.
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  • good program if you really want the help
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Phoenix House was great and I've had over three years continuous sobriety after treatment there (and it wasn't my first rehab). It's not a fancy rehab/resort, it's just down to earth good treatment. The staff and clinicians are very approachable, reasonable, yet firm with the rules. They have some alternative therapies like yoga and you also get to exercise at the Y.
    • Accommodations & Amenities
    • Meals & Nutrition
    connected with different possible after care programs. It was the best! I have recommended to people. My son also succeeded in this program and also is clean and sober with no relapse since Phoenix House Dublin! New Hampshire. This is a tough program which works on behaviors number one. Learning lessons and owning rule breaking, being your brother's keeper without enabling and being honest is huge! Lots of little rules. Care and concern groups will bring out integrity and will change behaviors. Being on status is not fun. Awesome program. If I can do it, anyone can.
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    An overall good facility.