ABOUT PHOENIX HOUSE RESIDENTIAL PROGRAM — DUBLIN CENTER
In operation since 1967, Phoenix House has facility locations in 11 states across the U.S. This center in Dublin, N.H., funded by the New Hampshire Department of Health and Human Services and located at the base of Mount Monadnock, offers residential treatment for adults from Vermont and New Hampshire who are struggling with addiction and. The facility includes outpatient services and an intensive outpatient program (IOP). Sober living services are also available to help clients transition back into the community.
Clinically managed detox is available on-site for adults.
TREATMENT & ASSESSMENT
The type of treatment available is determined by the client’s home state and the initial assessment by clinical staff members. For residents of New Hampshire, short-term residential care is available, followed by the option of a transitional living facility. Best-rehabs.com reviewers reported that their length of stay was between 30 to 90 days. Clients from Vermont can participate in a long-term residential program that can last up to six months.
All clients help make their own individualized treatment plans, and all plans involve participation in 12-step meetings. Other treatment modalities include individual, group, and family counseling, life-skills training and educational or vocational opportunities, education about substance abuse, relapse prevention, and recreational activities. Residents are housed in highly-structured environments to help them maintain their sobriety.
The facility states that it works to involve families in treatment. For instance, the staff works with family members to offer education about addiction, and gives individual and group sessions with families.is also threaded into treatment.
The New Hampshire team includes executives with backgrounds in academia and the Department of Corrections. No further information about the staff at the Dublin facility is provided, but the facility’s website notes that a client’s treatment team might include medical doctors, nurse practitioners, social workers, drug and alcohol dependency counselors, and other specialists. The program likely has highly skilled and credentialed staff as it is accredited by CARF.
ACCOMMODATIONS & AMENITIES
Photographs posted on the center’s Google page show a comfortable, if not slightly dated facility, with simple shared bedrooms. The location is remote and heavily wooded. Four Best-rehabs.com survey respondents to date gave two four- and two five- out of five star ratings for cleanliness.
WHAT ALUMNI SAY
At the time of this writing, two alumni have submitted feedback for Phoenix House Residential Program at Dublin Center to Best-rehabs.com. The feedback was fairly positive.
The alumni gave the the facility four- and five-star ratings for accommodations, meals and nutrition, and the level of staff support. Alum Kate wrote: “Phoenix House was great… The staff and clinicians are very approachable, reasonable, yet firm with the rules.”
The alumni agreed that the facility’s holistic offerings were a weak point, with only one- and three-star ratings.
On Google, the facility received three ratings: a one-, a three-, and a five-star review. Alum Holly wrote: “The inviromeant an stuff are very delitefull.” However, alum Mike wrote: “This place has some nerve calling itself a rehab. Thee copious amounts of hard drugs.I was very very disappointed.”
WHAT FRIENDS & FAMILY SAY
Review coverage from the two loved ones polled by Best-rehabs.com to date was generally positive, with mixed feedback for the meals and nutrition.
A parent, B.S., gave four- and five out of five star reviews across the board for meals, holistic offerings, the level staff of support, cleanliness, and pricing. Another anonymous loved one gave four out of five stars in categories such as counseling options, discharge management, and the staff’s level of training and experience, but just two out of five stars for accommodations and meals. They added: “Good program if you really want the help.”
WHAT STAFF SAY
Best-rehabs.com currently has no staff reviews listed at this time; however, 183 reviews found on Indeed rated Phoenix House as a whole, as opposed to their single Dublin location, an average 3.3 out of five stars, with many detracting the facility for its unstable, uninvolved management. 
“Management was in and out way because there was a constant exodus of the managerial team,” wrote one reviewer. Others praised the facility as a place to learn about addiction and with caring staff, while others echoed certain alumni’s claims of select rude, unprofessional staff members, also noting rule enforcement is an absolute must for their clients.
Phoenix House accepts Medicaid and is in-network with many major insurance providers, including Aetna, Cigna, and United. The center will negotiate out-of-network benefits where necessary, and arrange self-pay programs if an insurer stops their funding. Self-pay options can be facilitated using the four major credit card brands, cash, or by checks.