ABOUT HIGH POINT REGIONAL UNC HEALTH CARE — ADDICTION SERVICES
The Behavioral Health department of High Point Regional Health (HPRH) in central North Carolina provides inpatient detoxification, psychiatric stabilization, and outpatient treatment services for individuals struggling with substance abuse, mental health disorders, and co-occurring disorders. It is one of only 26 hospitals to offer inpatient detox in NC. The general hospital, founded in 1990, is operated by UNC Health Care.
TREATMENT & ASSESSMENT
Approaching addiction as a disease, HPRH offers evaluations, medication-assisted treatment, and individual counseling as part of an individualized treatment plan. Psychiatric assessment is available at the emergency room at any time. Inpatient care is designed to quickly stabilize the patient and refer them to a less-intensive level of care.
Along with inpatient detoxification, the facility may utilize pharmacological intervention and ongoing medication management to stabilize patients struggling with a primary or co-occurring mental health concern. Stabilization services also help patients to learn coping skills and identify challenging circumstances related to substance abuse and/or mental health disorders.
Once stable, HPRH may encourage patients to “step-down” to its outpatient-based services, which may include counseling, educational classes, relapse prevention workshops, case management, and aftercare planning.
STAFF CREDENTIALS
According to the facility’s website, psychiatric and substance use assessments are conducted by master’s level clinicians. The hospital also employs multiple psychiatrists.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the center on its website regarding its accommodations. However, both of the individuals polled by Best-rehabs.com to date granted four out of five stars for the building’s cleanliness and upkeep, but just two and three stars, respectively, for general accommodations. Outpatient treatment is provided in a separate, nearby facility referred to as UNC Regional Physicians Behavioral Health.
WHAT ALUMNI SAY
Best-rehabs.com has not yet received any reviews from alumni of this facility. However, reviews of its outpatient behavioral health services published on secondary review sites yielded mixed perspectives. Eleven Google reviews gave the outpatient facility an average rating of three out of five stars. [^1]
A representative five-star review complimented the staff, describing them as “Very caring (and) non judgmental.” By contrast, a critical reviewer wrote: “The office is very disorganized and the staff is extremely rude.” On the facility’s Facebook page, which it may have the ability to edit, the hospital has a more impressive 4.1 star average across 410 reviews.[^2]
Five Yelp reviews of HPRH, none referencing substance abuse or psychiatric treatment specifically, gave an average rating of 3.5 out of five stars. One repeated complaint was of long wait times, while compliments tended to focus on the caring manner of staff members.[^3]
WHAT FRIENDS & FAMILY SAY
Both of the loved ones polled by Best-rehabs.com gave High Point Regional three stars out of five for the overall effectiveness of treatment. In their comments, the respondents indicated that treatment wasn’t quite long enough to be truly effective.
“They try but just can’t keep them long. They only stay a few days. That’s really not long enough,” G.H. wrote. The other anonymous reviewer noted that HPRH was appropriate for emergencies only. The loved ones gave one- and two-star ratings for counseling options, opportunities for family involvement, and its holistic therapy offerings. “It’s just a hospital,” a loved one wrote. “No in-depth treatment but ok for emergency treatments”
FINANCING
According to the facility’s website, High Point Regional Health accepts Medicaid, Medicare, TriCare, and VA insurance, as well as numerous private insurance plans including Aetna, Humana, Blue Cross Blue Shield, and more. Financing plans are also available.
[^1] Google Reviews
[^2] [Facebook reviews page](https://www.facebook.com/pg/HighPointRegional/reviews/?ref=page_internal)
[^3] [Yelp reviews](https://www.yelp.com/biz/high-point-regional-health-system-high-point)