ABOUT SERENITY LANE BEND
Serenity Lane is a private, nonprofit drug and alcohol treatment center with numerous locations throughout Oregon as well as a location in Washington state. Set steps from peaceful Mirror Pond, the facility in Bend, Ore. provides an intensive outpatient program (IOP) and aftercare for adults. A medically monitored detox unit is also available at Serenity Lane’s affiliated hospital and inpatient facility, which is located about 130 miles west in the community of Coburg.
TREATMENT & ASSESSMENT
Before beginning treatment, all clients receive a free initial assessment to make sure that outpatient treatment is an appropriate level of care and determine individual needs. To treat its clientele, Serenity Lane’s programming consists of a range of evidence-based treatment approaches.
The intensive outpatient program (IOP) lasts 10 weeks and includes individual counseling, group therapy, 12-step introduction and involvement, addiction education, and regular drug testing. Treatment groups meet for 90 minutes, three times per week. To accommodate client’s schedules, treatment sessions are held at various times throughout the week.
For clients who are referred to treatment due to work, legal, or other issues, the facility can provide monitoring services and report directly to each client’s employer, probation officer, etc. The facility is also state-certified to provide DUII services, which may satisfy various state and court-ordered requirements for driver license reinstatement.
To involve loved ones in the recovery process, the Bend location offers a free, three-hour family program once a week. The family program includes education classes, family support, discussion groups, role-playing activities, and 12-step meeting facilitation. Successful graduates of the program receive 18 months of aftercare recovery support, which consists of weekly therapy groups.
STAFF CREDENTIALS
The Bend treatment team includes a program manager who’s a certified drug and alcohol counselor. Additional staff information is not available on the facility’s website. However, the two loved ones polled by Best-rehabs.com to date felt that staff members were generally experienced and well-trained. Out of five stars, the two loved ones gave this aspect of the facility ratings of four stars and three stars.
WHAT ALUMNI SAY
Best-rehabs.com has not yet received any reviews from this facility’s alumni; however, reviews available on secondary websites revealed polarized opinions of the facility. On Google reviews, four reviewers gave the facility an average rating of 1.8 out of five stars. Two reviewers gave the facility only one star. Enrique, a representative reviewer, gave described staff “rude and unhelpful.”
However, the sole reviewer on the Bend location’s unofficial Facebook page gave the facility a perfect five out of five-star rating. Reviewer Tammie felt the facility’s staff was experienced and praised its group counseling sessions.
WHAT FRIENDS & FAMILY SAY
The two loved ones polled by Best-rehabs.com generally approved of the facility, with some criticisms. One anonymous loved one gave a four-star ratings for the facility’s ability to treat co-occurring disorders, but gave a two-star rating for the amount of family involvement. Citing “Group meetings” as a strength, the loved one added: “Better than most.”
The other loved one gave a perfect five-star rating for the amount of family participation. “They were great at helping me, as the wife of the patient, understand what my husband was going through and what the recovery process looks like,” the spouse wrote. However, they offered a lower two-star rating for the facility’s counseling options and described staff members as “poorly trained.”
WHAT STAFF SAY
While Best-rehabs.com has yet to receive employee feedback to date, secondary sources revealed mixed opinions of the Bend location. On Indeed, three individuals gave the facility a two, three, and five out of five-star rating. The three employees offered polarized opinions concerning upper management and co-workers.
FINANCING
According to the facility’s website, most major insurance plans are accepted. Serenity Lane also offers scholarships and other financial assistance to clients who qualify.
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